Item: Text In Church
Rating: 10
Author: Molly Pelic

Use Cases and Deployment Scope

At Church Marketing University, we use Text in Church to take our customer support to the next level. We follow up with customers over text, remind them of events, and reach out to ask if they have questions. The whole organization has found ways to utilize this incredible tool. Text In Church, unlike other platforms, allows us to start 2-way conversations, rather than just texting from a shortcode. This is much more relational and intentional.

Pros and Cons

Allows 2-way conversations
Allows customers to ask questions
Gives us the option to follow up relationally
Lets us reach out over text, which gets better response rate than email

Occasionally can't find features in the interface
Would love the option to allow people to opt-out of only one sequence

Most Important Features

Ability to text back to a real phone number
Fantastic customer support
Easy user interface

Return on Investment

Increase customer interaction
Increase communication open rate
Increase communication response rate

Key Insights

Do you think Text In Church delivers good value for the price?

Yes

Are you happy with Text In Church's feature set?

Yes

Did Text In Church live up to sales and marketing promises?

Yes

Did implementation of Text In Church go as expected?

Yes

Would you buy Text In Church again?

Yes

Likelihood to Recommend

Text In Church is perfect for relational customer interaction. If you're just looking to push information to your customers, without any ability to respond, you don't need this tool. But if you want to take your customer service to the next level, show up on platform customers already use, and allow customers to reach out with questions, Text in Church is perfect for you.

Text In Church Allows Relational Customer Communication

Overall Satisfaction with Text In Church