Item: Text Request
Rating: 10
Author: Ashley Sandoval

Overall Satisfaction with Text Request

Use Cases and Deployment Scope

We use Text Request for customer service purposes such as sending ID cards, reminding clients of payments due, etc. Clients often text us with simple questions instead of calling, which we love! We also collect new business information via text if that's what is easiest for the prospective client. Text Request makes it possible to connect with clients who tend not to answer their phone calls.

Pros and Cons

Pros

having auto-response option for after hours
organizing reviews
ability to print messages

Return on Investment

we have been able to save multiple policies from cancellation
clients respond to us much faster

Usability

Text Request is easy to use and functions in a way that anyone can learn.

Key Insights

Do you think Text Request delivers good value for the price?

Yes

Are you happy with Text Request's feature set?

Yes

Did Text Request live up to sales and marketing promises?

Yes

Did implementation of Text Request go as expected?

Yes

Would you buy Text Request again?

Yes

Likelihood to Recommend

Text Request is a perfect fit for any company needing an efficient and easy way to communicate with clients, prospects, and colleagues. I highly recommend them to anyone who needs texting software.

Comments

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Text Request is Awesome