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Text Request has helped businesses and organizations solve a wide range of communication problems. Users appreciate the platform's speed, …
Starting at $59 per month
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What is Text Request?
Text Request is a business texting platform built to ignite customer engagement. It is a plug-and-play messaging solutions to everyday communication problems that enables businesses to connect to customers anytime, anywhere. Text Request is designed to scale from one person…
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Get StartedPricing
Basic
$59
Cloud
per month
Starter
$139
Cloud
per month
Corporate
$279
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.textrequest.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $59 per month
Product Demos
What Can Text Request Do for You? | 60-Second Demo
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Text Request?
Text Request is a business texting platform built to ignite customer engagement. It is a plug-and-play messaging solutions to everyday communication problems that enables businesses to connect to customers anytime, anywhere. Text Request is designed to scale from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on its API.
Text Request Features
- Supported: Payments. Request and receive payments through text. Tracks payments.
- Supported: Mass Texting. Text contacts at once with a BCC group messaging. Replies come back to the sender, not the group.
- Supported: Peer to Peer Texting. Create one-to-one conversations at scale, with artificial intelligence and link tracking.
- Supported: HIPAA Compliant Texting. Connect with patients, even about protected health information (PHI).
- Supported: Landline, VOIP Texting. An existing business landline, VOIP, and toll-free phone numbers can be used.
- Supported: SMS Chat. Connect with website visitors. They start the conversation on a website, and the reply goes to their cell phone, where the rest of the conversaion lives.
Text Request Videos
Payments by Text Request
The Way Better Way to Reach Customers
Text Request Integrations
Text Request Competitors
Text Request Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | United States, Canada |
| Supported Languages | English |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Text Request has helped businesses and organizations solve a wide range of communication problems. Users appreciate the platform's speed, reliability, and simplicity, which allows them to communicate with their customers and clients more efficiently and effectively.
One of the primary use cases for Text Request is sending mass text messages. The software is particularly useful for businesses that need to contact large groups of people quickly and easily, such as virtual high schools or event organizers. Additionally, Text Request has helped businesses save time and stay organized by providing an audit trail for all staff communications in real-time, pinpointing where breakdowns have occurred.
The platform has also been helpful for businesses looking to maintain strong relationships with their clients and customers. Users can send work schedules, scheduling messages, item verification, recruiting messages, among others, improving communication with employees and customers. The ability to communicate directly with customers through text messages has allowed businesses to engage with their audience in a more effective way. This product solves the issue of having to host and port business numbers to another company instead of keeping the current voice line with the current provider.
Ease of Use: Reviewers praised the ease of use of Text Request, with many users stating that it was straightforward to navigate and required little training. The intuitive user interface, modern design, and customization options made it easy for businesses to communicate with customers quickly and efficiently.
Scheduling Messages: Many reviewers appreciated the ability to schedule messages in advance using Text Request. Users found this feature particularly useful for sending group messages or communicating with customers one-to-one at a later time. Some users noted that this feature saved them time and allowed them to be more organized in their communication efforts.
Two-Way Communication: The two-way texting communication feature was highly valued by users as it allowed them to have a conversation with their customers rather than just sending outbound messages. This was seen as an important differentiator from other providers. Additionally, the inbox view of all text conversations made it easy for teams to manage all communications with customers effectively even when team members were out of the office.
Difficulty in Using Software: Many users have found the user interface confusing and difficult to navigate, causing frustrations. Some reviewers also mentioned the lack of certain features that would make the software more user-friendly. The CSV import function has been challenging to use as well.
Limited Character Count and Charging System: Several users expressed concerns about Text Request's limited character count per text message and its charging system, where they charge for every small text under 140 characters instead of every 140 characters. This can be frustrating for some users who feel like they are not getting their money's worth.
Issues with Functionality: Users reported experiencing glitches, bugs, and maintenance issues with the software. For example, some reviewers had difficulty with attachments where they were unable to open them. Others indicated problems with customer support as well, suggesting that the support team may not be adequately addressing user concerns.
Based on user reviews, Text Request receives the following recommendations:
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Users recommend utilizing Text Request for daily client communication. They find it to be a great way to quickly reach out and maintain regular contact with clients.
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The platform is considered a must-have for retail businesses. Users highly recommend Text Request as an essential tool for improving customer service and opening a different line of communication with customers.
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Users appreciate the easy-to-use interface of Text Request's website. They suggest giving it a try and highlight the accessible and knowledgeable customer service agents that provide support.
It's important to note that while users generally recommend Text Request, some have also mentioned limitations such as the inability to send pictures and being logged out every 30 minutes. Nonetheless, these recommendations indicate that Text Request is valued for its effectiveness in client communication and its potential to enhance business operations.