Item: Cisco ThousandEyes
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We use Thousand eyes to identify issues in the path when there are audio or video quality issues and other network issues. We found that placement of Thousand eyes agents in strategic places help trace the path. Whenever there are routing loops are issues, it is very easy catch using thousand eyes.

Pros and Cons

identify routing loops
path related issues such as latency etc

licensing model needs to be updated to provide more flexibility

Return on Investment

faster time to resolution

Alternatives Considered

We have not switched from a product, but we were able to use TE after the cisco aquisition and we received some licenses for trial purposes from the account team. I have mainly relied on CLI based troubleshooting and TE way of Troubleshooting is way better. than the traditional one.

Key Insights

Do you think Cisco ThousandEyes delivers good value for the price?

Not sure

Are you happy with Cisco ThousandEyes's feature set?

Yes

Did Cisco ThousandEyes live up to sales and marketing promises?

Yes

Did implementation of Cisco ThousandEyes go as expected?

Yes

Would you buy Cisco ThousandEyes again?

Yes

Likelihood to Recommend

while the product is very useful in troubleshooting, there is some skepticism in the user community due to the fact that these licenses are expensive. Each Cisco product purchased must be sold with TE licenses.
We were able to do quite a lot of troubleshooting in understanding delay and latency issues for our most recent voice and video quality issues and TE helped us identify the root cause

Great visualizer tool for the networks

Overall Satisfaction with ThousandEyes