Jaspersoft, Great product, Poor after sales support
August 10, 2017

Jaspersoft, Great product, Poor after sales support

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with TIBCO Jaspersoft

Pros

  • Great tool for data visualization and report generation once it is setup and configured with your data sources.

Cons

  • Poor support even after purchasing a commercial license, they try and force you to buy additional deployment and configuration support from their partners.
Their after sales support is way better than Jaspersoft.
Perfect for multi-tenancy architecture integrations, stick with the community edition if you do not need the multi-tenancy login feature.

Jaspersoft Feature Ratings

BI Platform ()
Not Rated
Supported Data Sources ()
Not Rated
4.0
Pixel Perfect reports
4
Customizable dashboards
4
Report Formatting Templates
4
6.0
Drill-down analysis
7
Formatting capabilities
7
Report sharing and collaboration
4
7.0
Publish to Web
Not Rated
Publish to PDF
7
Report Versioning
Not Rated
Report Delivery Scheduling
Not Rated
Delivery to Remote Servers
Not Rated
4.0
Pre-built visualization formats (heatmaps, scatter plots etc.)
4
Location Analytics / Geographic Visualization
4
6.3
Multi-User Support (named login)
7
Role-Based Security Model
4
Multiple Access Permission Levels (Create, Read, Delete)
7
Single Sign-On (SSO)
7
4.0
Responsive Design for Web Access
4
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated
7.0
REST API
7
Javascript API
7
iFrames
7
Java API
Not Rated
Themeable User Interface (UI)
Not Rated
Customizable Platform (Open Source)
Not Rated

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