Ungerboeck Software - Your Primary Event Planning Tool
July 19, 2018

Ungerboeck Software - Your Primary Event Planning Tool

Annette Conrad | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ungerboeck Software

In my previous role as Associate Director of Event Management at Marquette University (1994-2018), I supervised the university's event management operation and was the lead application functional specialist for the University’s reservations system, USI (Ungerboeck Software International). The Event Management Office team coordinates 36,000 campus meetings and events per year. These events are scheduled throughout campus; including in/outdoor facilities, academic classroom space and recreations facilities. Ungerboeck Software is the primary communication tool utilized by 15+ departments across campus to manage and coordinate events from start to finish. As the primary communication tool USI software helps to manage campus activities in a central location, avoids duplicate effort, and eliminates the possibility of duplicate bookings.
  • Ease of use. Once configured and work flow processes are determined, users are up and running in one (1) orientation & training session. Online Knowledge Base and Video tutorials are helpful resources.
  • Customization. The flexibility to customize screens, layouts, fields, etc. is a HUGE benefit. Add or hide fields based on your company needs are available at functional user level.
  • Trace & Notification features. Built-in reminders or "to do" lists keep staff on track. Never miss a deadline! Email w/ full HTML, import and export features are fantastic.
  • At availability booking level, I would like to see an option to add Move In (set up) and Move Out (tear down) times rather than copying/pasting once space is booked.
  • Strengthen the iEBMS field functionality; specifically the online booking request and calendar of events.
  • Use of Ungerboeck Software as one of the primary communications tools for events coordination helps to accommodates our "One Stop Shop" customer service philosophy.
This past spring, I had the opportunity to view 25Live (web version of R25). Within 10 minutes, it was determined, 25Live was not suitable for the Event Management Operation. Most suited for the Office of the Registrar's need to book academic classrooms space for class course sections.
College Net (25Live) sneak preview.
- 25Live offers an Event Management Module, however, with very basic functionality. Does not compete with Ungerboeck Software functionality.
- A single event in 25Live with multiple space books, are made up of multiple sub events; unable to view all space bookings on single screen.
- Report options are not comparable.
- Limited customization; unable to edit screen layouts or fields.
- to name a few...
Ungerboeck Software is best suited for small or large service or product based organizations. The "out of the box" work flow process & set up is suitable for most business operations. The flexibility to configure work flow, layout of screens, fields, and individual user settings makes the software suitable to many business types.

Ungerboeck Software Support

Software upgrade to latest version and to hosted environment took longer than expected.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
Need to explain problems multiple times
No - On line Knowledge Base & Video Tutorials are most useful. Most answers or software wonderments can be found on line with no direct contact with USI staff.
Yes - We experienced a bug occasionally over the years. Issue was often identified as outdated software and resolved by upgrading to latest version of software.