Item: Valant EHR
Rating: 7
Author: Verified User

Overall Satisfaction with Valant EHR

Use Cases and Deployment Scope

We use Valant EHR as our system of record for our counseling facilities to assist us with appointments, payments and patient record keeping. We have multiple locations and physicians and it addresses our needs by keeping everything compliant with HIPAA and in one single place. All departments are able to use the features from start to finish within the patient chart including billing. The scope of our case, specifically as it relates to me is managing and charging insurances and billing.

Pros and Cons

Pros

User Friendly - Valant is user friendly and easy to navigate
Record Keeping - it allows you to upload docs and files within the patient charts to keep on file at all times.
Scheduling - Easy to view and make/edit appointments
Access Management - easy to set features viewable by specific people only such as physicians versus nonclinical
Reporting - lots of reporting that can be used for a multitude of things from payment billing to notes, etc

Cons

BILLING- This is all Caps - There can be room for improvement in terms of billing efficiency
Automatic Reporting - this would be beneficial to set up or have as a feature
Billing Dashboard - to view all accounts that have matured or are outstanding
Batch Posting - be it insurances or specific patients. Even Superbills cannot be "chosen" by specific people - it's all clients with balances that are active or no balances and all charges but nothing that says you want statements for say these 20 people.
Appointment Recording - this could be more efficient versus one by one processing.

Return on Investment

Labor efficiency - this has been negative. Billing has had a lot of manual processes that unfortunately take up a lot of man hours - if this were improved, I could see a ROI that's positive
Valant has been great at certain features including the "waitlist" to capture patients and improve our chances for revenue being increased

Usability

It's very user friendly. The workspace is big, easy to read and navigate. Also, the resource knowledge base is great for when you have questions and there are several videos and guides for how to use or do something. I have had less than a year of using it and adopted it pretty quickly within the first 3 months.

Key Insights

Do you think Valant EHR delivers good value for the price?

Not sure

Are you happy with Valant EHR's feature set?

Did Valant EHR live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Valant EHR go as expected?

I wasn't involved with the implementation phase

Would you buy Valant EHR again?

Other Software Used

Nextiva

Likelihood to Recommend

Valant is a great space for front office to use in a patient/medical setting. I think it's best used on a small scale than a large scale. I have found it challenging at times with multiple locations and with about 3000 patients to keep track. Valant is excellent at record keeping, and communicating with the client via the patient portal. However, due to size and limited functionality - this would be hard to maintain for a larger scale.

Comments

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Great EHR System with Growing Pains