Overview
What is Nextiva Business Phone Service?
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
Great Phone Service & more
Nextiva Business Phone Service - a good fit for us!
Great Experience
Robust feature-rich software for a great price.
Customizable Services for my Business!
Great product and service.
Affordable VOIP Phone Service for Small Business
Excellent Services
Exceeded My Expectations!
Great Experience!
Nextiva Offers Reliable Service and is Worth the Expense
Phone Nextiva for Business
Nextiva Business Phone Service provides quality and affordability
Nextiva Business Phone Service app is the way to go
TrustRadius Insights
Awards
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Popular Features
- Answering rules (161)9.393%
- Call reports (138)9.191%
- Call recording (138)8.989%
- Message alerts (157)8.989%
Reviewer Pros & Cons
Pricing
Essential
$23.95
Professional
$27.95
Enterprise
$37.95
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $18.95 per month
Features
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 9.3Hosted PBX(76) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 9.4Multi-level Interactive Voice Response (IVR)(92) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 8.6User templates(98) Ratings
Create and apply batch configurations to multiple users at once
- 9.1Call reports(138) Ratings
Historical call analysis and trending metrics
- 9.2Directory of employee names(135) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 9.3Answering rules(161) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 8.9Call recording(138) Ratings
Automatic recording of inbound and outbound calls
- 9.2Call park(128) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 9Call screening(127) Ratings
Ability to block numbers or send calls directly to voicemail
- 8.9Message alerts(157) Ratings
Receive SMS and email message notifications for voice and fax messages
VoIP system collaboration
Team collaboration via cloud phone system
- 8.9Video conferencing(64) Ratings
Built-in video conferencing capabilities
- 9.2Audio conferencing(111) Ratings
Audio conferencing credentials for all on the system.
- 8.6Video screen sharing(55) Ratings
Users are able to share their screens with other meeting participants on video conference calls.
- 8.7Instant messaging(86) Ratings
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Mobile apps
Apps are compatible with mobile devices.
- 8.7Mobile app for iOS(132) Ratings
App for iPhone and iPad
- 8.6Mobile app for Android(113) Ratings
Android app
Product Details
- About
- Integrations
- Tech Details
- FAQs
What is Nextiva Business Phone Service?
Business Communication Suite
Includes: Customer Relationship Suite, Phone Service, Sales & Service CRM, Team Collaboration, Business Analytics, Surveys, and Live Chat Software
Customer Relationship Suite
Includes: Sales & Service CRM, Business Analytics, Surveys, and Live Chat Software
Team Collaboration Suite (which is currently in Beta)
Includes: Team Collaboration features
Nextiva Business Phone Service Integrations
Nextiva Business Phone Service Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(226)Community Insights
- Business Problems Solved
- Pros
- Cons
Nextiva has garnered praise from users for its excellent customer service and support, with no reported issues over the past three years. Users find Nextiva's software easy to understand and use, with knowledgeable support staff who address customer needs and wants. The reporting features of Nextiva's service are highly regarded, allowing users to identify call patterns and abandoned calls and make necessary changes.
One of the key use cases of Nextiva's Business Phone Service is its ability to meet the communication needs of businesses on the go. Users appreciate being able to communicate using various devices such as desk phones, online apps, and phone apps. This flexibility is particularly beneficial for small businesses, providing them with call recording capabilities, auto attendants, and call routing features. Additionally, Nextiva's Business Phone Service Application is praised for its convenience, allowing users to handle incoming and outgoing business calls directly from their cell phones.
Overall, Nextiva's service has been commended for its competitive pricing, improvements over the years, and the convenience it offers for communication. It has helped businesses save costs and provide added functionality while delivering reliable service and excellent customer support. Though some users have reported occasional technical glitches and fluctuations in video call quality that could be improved, the overall satisfaction with Nextiva's service is high due to its user-friendly interface, prompt support, and cost-effective solutions.
Excellent Customer Service: Many users have praised Nextiva for having one of the best customer service teams in the industry, with reviewers stating that they were able to easily reach a representative and have their issues resolved quickly.
Intuitive Softphone: Users found Nextiva's softphone for desktop and mobile devices to be intuitive and easy to use. This convenience allowed them to make and receive calls effortlessly, contributing to a seamless communication experience.
Flexible Product Offerings: Nextiva offers multiple products tailored to different business needs, which users appreciated for its flexibility. Whether it was meeting specific requirements or scaling their operations, reviewers felt that Nextiva provided suitable solutions for their businesses.
Customer Support: Users have expressed dissatisfaction with Nextiva's customer support, citing long wait times for assistance and ineffective responses from the staff. Some users have reported frustration with the lack of quick response and urged for improvements in both response time and the effectiveness of technical support.
Software User Interface: Several users have found Nextiva's software user interface to be confusing and lacking in explanations or help. They have encountered difficulties navigating the interface and understanding its features, emphasizing the need for a more intuitive and informative design.
Pricing Clarity: Nextiva's pricing structure has been described as confusing by users, who feel that there is a lack of transparency regarding costs and plan options. Users have suggested enhancements in pricing clarity, such as providing clearer information about charges and offering more detailed explanations of different plans available.
Attribute Ratings
Reviews
(1-25 of 186)Nextiva Business Phone Service review
- Easy access using the website
- Hassle free and convenient
- Provides excellent customer service & support
- When making a call using the Nextiva Business Phone Service app on my smart phone, the number doesn't dial direct by pressing on the "phone image."
Great Phone Service & more
- Quick responses to support issues.
- Great reliability, in over 3 years, we've never lost service
- no recommendations for improvement All Good!
Nextiva Business Phone Service - a good fit for us!
- Fast Delivery.
- Quick deployment of resources.
- Fast and attentive service when problem arises.
- Online billing
- Organized departmental billing
- On-Line Chat feature
Great Experience
- Responds to questions.
- We have never had an interruption in service.
- Open Chat Groups
- Ease of building the answering cue
Robust feature-rich software for a great price.
- Make onboarding easy and back it up with support. This lead to no service downtime for our customers while we transitioned.
- Make their software very intuitive and user friendly while providing a good knowledgebase if you need a refresh or get stuck figuring something out on your own as I like to do.
- Being very friendly and attentive when questions were being asked for needs we had.
- The use of two apps when you're a supervisor. We have to use Unity and the Nextiva app instead of one app. It can be cumbersome.
- Better integration with CRM's. We use Zendesk and it works ok as it does pull up customer records if we have their phone number on file. But it would be better if we could have more functionality from one place and have it write to the CRM directly.
- Accept higher quality audio for greeting recordings. We had to trim the file size down several times losing a lot of audio quality in the process. Mono is fine since callers will only need to hear the one channel. But the Hz limit and file size limit were rough.
Customizable Services for my Business!
The fax services is also vital to our organization as we work with the IRS who is still using fax as the primary source for communications.
- Easy to use systems
- Great customer service
- Various communication options
- Various system platforms
- Customized services for any business size
- Applications can be glitchy sometimes and need a reset
- There are a few different login methods which can be confusing sometimes
Great product and service.
- Customer service
- Technical service
- Ease of use
- Have admin functions within apps
- Fax services
Affordable VOIP Phone Service for Small Business
- Phone quality
- Ease of use
- unlimited calling within the US
- Customer support
- Importing contacts
- Taking away features when updating the software
Excellent Services
- Call transfer
- Voice-mails
- Caller ids
- Page System
- Call Forward
- Call backs
- having to hang up the phone on the actual phone stand to disconnect a call
- on the info button cannot cannot hit a button to redial a missed call
- Can't redial a number from VM
Exceeded My Expectations!
- Easy to set-up.
- Live support staff very helpful
- Connections have been great.
- A smart sheet on how to use phones.
- More instruction with new users.
- Easier programming of smart keys.
Great Experience!
- The sound quality is clear
- You can easily transfer calls back and forth from the land line to a cell phone.
- You can text for no additional cost
Nextiva Offers Reliable Service and is Worth the Expense
- Texting with customers
- Call routing
- Reliability of service
- The desktop app takes up a lot of room and computer usage.
- Right now if we want to delete a voicemail we cannot from the main screen. We have to go into each voicemail and delete it.
- Ability to delete call logs.
- The mini view has no option for texting and there is are no alerts when a text is received.
- It seems to slow it down because it keeps all call history and communication.
- Would like the ability to hear the phone ring through the speakers and the headset. The app used to allow that.
- The portal could be more user friendly and is not that intuitive. It takes some time poking around to find what you need.
- The reporting needs improvement especially with the date defaults.
Phone Nextiva for Business
- Phone app
- Website access to phone calls
- able to attach earphones for hands free
- Adding contacts is not easy
- Need better instructions on for adding contacts (video)
- Deleting contacts
Nextiva Business Phone Service provides quality and affordability
- Great accessibility and user management
- Ability to use Desk phone or App
- Elite customer service
- The App can be a little buggy
- While rare, there have been major service outages
- A bigger knowledge web for how to use the portal
Nextiva Business Phone Service app is the way to go
- Setting up call forwarding
- Using the app on the phone.
- Changing the auto attendant..
- Bluetooth volume on the app,
- Sometimes on the app my call drops after 11min
- Transferring from app to cell phone fails at times.
HIGHLY RECOMMEND!
- Simplicity
- Reliable
- Great customer service
- Continuously improving
- Occasionally, previous numbers called don't show immediately
- While using speaker on a call and a call comes in ring is loud in call
Excellent Service Provider
- keeping us up and running
- support
- the app
Quality and consistent phone system
- Awesome customer support
- Hardware that "just works"
- Quality knowledge base article
- Large degree of customization options
- Simple Admin UI
- Would like to see easier phone provisioning
- Easier way for users to set their own busy lamp field
- Easier way to set custom ringtones and wallpapers
POOR CUSTOMER SERVCIE!
Feeling truly grateful for your company!
- They get back to you quickly if there is an issue with your service or if you have a question.
- It is easy to do and takes very little time.
- I was able to download the app on my mobile and laptop which makes it very easy to do from anywhere.
- Only complaint is when you try to use the online assistant, it can take a while to get to you but it's not really been that bad and if I can't wait, I will just call and get them right away.
the Migration to Nextiva Business Phone Service
with Nextiva Business Phone Service we we saved a lot with more features, great service, and free technical support.
- Easy Auto Attendant setup and call flow
- Free Technical support and quick response
- multi platform phone device, descktop app, and mobile app
- provide Admin with more access to the backend setup
You can connect phone devices on different LAN/VLAN without any issue
MY MULTITASKER BEAUTY
- First, it's easy to trace all phone calls in the healthcare field because it's the simplest communication service.
- The fastest and most efficient way to communicate with the internal team at all locations—just one extension away—is
- My preference is for wireless phones exclusively.
- I would like Nextiva Fax to link directly with my practice management software so that I may send my papers more quickly and in excellent quality. It is best to impede the fax procedure by not requiring a login.
Nextiva Business Phone Service is Great!!!!
- Super quick response time
- Clear billing
- Expansion options
- Notices for unused lines
- App functionaility
- Annual holiday schedule
Must Have for Effective Business Operations!
- Customer Service
- Easy to Navigate
- User-Friendly Options
- Messaging Options (Text Option and Message Transcription are AMAZING!)
- Instructional Videos
- Clear Connectivity
Nextiva Business Phone Service is a wonderful product
- Allows me to be reached when necessary and be able to spesk with the party on very short notice without the need for a call back.
- Allows for tracking of calls in a very convenient fashion for purposes of determining when individuals called and how long on the phone.
- Allows for a very convenient efax service with easy tracking.
- Allows for screening of calls so as to avoid spam callers.
- Chat service availability at all times, versus the need to call in to the 1-800 number.
- The same customer service level on the chat service as the phone service.