Vanilla Forums not so Vanilla
July 25, 2017
Vanilla Forums not so Vanilla
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Vanilla Forums
We are currently using Vanilla Forums as a tool for a community for our customers. With Vanilla Forums it has allowed us to create a blog spot where our customers can engage each other and share information regarding our product, services, and customizations that are available.
The Vanilla Forum known as the Cireson Community has been implemented across all organizations.
The business problem that this address is access to information. With such a large customer base it is difficult to be aware of each situation our customers are using our product. With the advent of the community, this has given us a centralized point of access to share with everyone.
The Vanilla Forum known as the Cireson Community has been implemented across all organizations.
The business problem that this address is access to information. With such a large customer base it is difficult to be aware of each situation our customers are using our product. With the advent of the community, this has given us a centralized point of access to share with everyone.
- Gamifying - Vanilla forums have allowed us to institute a ranking system where users are rewarded for participation. With this feature, users can gain recognition and prizes.
- Ease of use. Vanilla forums is very easy to use and manage.
- Customer service from Vanilla forums is fast and responsive. Knowing that you can receive feedback on an issue is great.
- Interaction between users. Supporting upwards of 1200 customers can be a difficult task. The community allows us to manage customer interaction and make the community aware of serious issues before they become a problem.
- Copy and pasting would be a great improvement. To add picture to a forum post requires that you save the picture to a file and add it to the posting. This can be extremely time consuming.
- The ability to discard a post before actually posting it. Right now if I start a post I have to post it, then delete it if I want it removed.
- It has had a tremendous amount of positive ROI for our organization.
- Customers are now able to help each other. As our software is very customizable it can be very difficult to maintain the knowledge of each individual configuration.