Best Community Platforms24Online community platforms are enterprise platforms designed to foster collaboration between employees and with customers. Typical functionality includes social networking, blogs, wikis, discussion boards, polls, ratings and reviews, support, private messaging, etc. Community platforms differ from social networks in that they are usually much more specific, i.e. users of a specific product.Influitive1https://media.trustradius.com/product-logos/Li/vm/UF6N8AXGGF75-180x180.PNGSalesforce Community Cloud2https://media.trustradius.com/vendor-logos/tA/jR/XVG2TM0FRR4B-180x180.PNGKhoros Communities (Formerly Spredfast + Lithium)3https://media.trustradius.com/product-logos/dI/kc/BO3TJGMUS62F-180x180.PNGHigher Logic4https://media.trustradius.com/product-logos/Fl/Fy/4TN3IEP28KHO-180x180.PNGVanilla Forums5https://media.trustradius.com/vendor-logos/jm/a2/B8N4OOQ5FFLM-180x180.PNGCommunifire by Axero Solutions6https://media.trustradius.com/product-logos/aT/4Z/E79TJX5L0SOT-180x180.JPEGIgloo7https://media.trustradius.com/vendor-logos/ZR/is/XQPVGJUKQ4OG-180x180.PNGJive-x (Discontinued)8https://media.trustradius.com/product-logos/37/d2/C2L6VZ7WHFLO-180x180.PNGPersonify Community9https://media.trustradius.com/product-logos/fT/Ke/4PCUAC3FR1HQ-180x180.PNGSource by IC Thrive10https://media.trustradius.com/product-logos/JP/B2/TBN4BIO62GWW-180x180.PNGSchoolMessenger11https://media.trustradius.com/product-logos/lx/jb/X93R56VN1MIN-180x180.PNGTelligent Community12https://media.trustradius.com/vendor-logos/lf/kJ/26TMHP7F0FFL-180x180.JPEGCentercode13https://media.trustradius.com/product-logos/oB/ub/TM2TIL20NQIO-180x180.PNGOnSemble14https://media.trustradius.com/product-logos/YR/IB/BQSZS47J103X-180x180.PNGTribe Community Platform15https://media.trustradius.com/product-logos/o5/wb/J6T470FF3FUE-180x180.PNGWebsite Toolbox16https://media.trustradius.com/product-logos/GJ/mG/2WS0LTSO8EMR-180x180.PNGDiscourse17https://media.trustradius.com/product-logos/kW/1E/C2SESHR88F30-180x180.PNGinSided Social Business Platform18https://media.trustradius.com/product-logos/r0/8s/ZVZ8BHM5R56E-180x180.PNGMzinga OmniSocial19https://media.trustradius.com/vendor-logos/PV/2c/NXONBWCZ30CC.pngMuut20https://media.trustradius.com/vendor-logos/uB/fs/X186X8TOMFOM-180x180.PNGCrowdstack (formerly Hoop.la)21https://media.trustradius.com/product-logos/WF/yd/B2IX680T1EBI-180x180.PNGEvoq Engage22https://media.trustradius.com/vendor-logos/bH/J8/28BSB83KESMG-180x180.PNGEnterprise Hive23https://media.trustradius.com/product-logos/lV/B9/XGXZGS1Q72J2-180x180.PNGMagentrix Customer Community24https://media.trustradius.com/product-logos/JE/54/5RTWF0J46UL0-180x180.PNGAnswerbase25https://media.trustradius.com/product-logos/VJ/gZ/ITOKW67DFKA3-180x180.JPEG

Community Platforms

Best Community Platforms

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Community Platforms Overview

What are Community Platforms?

Community Platforms manage the process of creating and maintaining a space for productive discussion among community members. Members can share their thoughts, ideas, and concerns. This process is sometimes referred to as "community engagement."

Key Use Cases for Community Platforms

  • Support community for self-help and peer or expert advice

  • Ideation

  • Private social networking

  • Gauge customer satisfaction

  • Identify customer advocates

  • Increase customer/employee engagement

  • Distribute community news and updates

  • Generate content with programs like community blogging


Mature communities deliver business value in a variety of ways. They increase engagement, address support issues and pain points, measure satisfaction, and build stronger relationships. Platforms may support external communities, internal communities, or both. These benefits apply to both customer and employee communities.


There are different types of community platforms, including open source options for community managers who want to develop their own platform. Some SMB-focused community platforms focus on one aspect of community, like Q&A, ideation, or link sharing. Enterprise-grade community platforms are more feature-rich. They might include complex, hierarchal capabilities like multi-tiered advocacy programs with moderator permissions.

Factors to Consider When Selecting a Community Platform

It is important to consider whether membership will be explicit and exclusive so that the community is open to registered members only.


In order to determine how employees or customers are likely to engage with a community platform, some community managers set up a free community platform or private social network group to run a testing phase.

Community Platforms vs. Help Desk Software, CMS, and Collaboration Tools

Community management tools have some overlap with help desk software, which often includes community features like Q&A for self-help. Some community platforms integrate with help desk systems.


There is also overlap with content management systems (CMS), especially in heavily moderated external communities, where posts/articles by advocates and experts might be promoted and shared elsewhere.


Some community platforms, especially for internal communities, may overlap with collaboration tools as well. Collaboration tools tend to be more focused on one-on-one interactions between users, and on getting projects done (via file sharing, etc.). Community interactions are more often one-to-many and focused on help, general engagement, feedback, and ideation.

Gamification

Gamification is a strategy in which points, rules, and competition are used to increase engagement. Some community platforms use game dynamics to incentivize and reward member participation.

Community Moderation

Moderation is a system for controlling potential abuse of the community platform. Moderation is important because fear of defamation is one of the biggest obstacles to creating an external community. For some companies promoting the voice of the customer feels risky.


There are two approaches to moderation: curating users (like restricting membership or blocking/reporting certain members) or curating content.


Most community platforms allow administrators to act as moderators. Some have more advanced hierarchical systems for moderation. These allow administrators to grant certain members moderator permissions.


Content curation includes restricting content access, removing content, editing content, or responding to content. This is often a top-down reaction to member contributions. It can also involve broader community participation such as voting on, rating and reporting content.

Pricing Information

There are many providers of collaboration software spanning a wide range of capabilities from very inexpensive products designed for small teams, to highly sophisticated enterprise products. Enterprise-level systems cost in the region of $100 per user per month, with price breaks for high numbers of users.

Community Products

Listings (1-25 of 47)

111 Ratings

AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As they complete challeng…

Salesforce Community Cloud

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213 Ratings

Community Cloud is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can ask questions and request help, administrators can integ…

Khoros Communities (Formerly Spredfast + Lithium)

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33 Ratings

Lithium Community is a fully-featured community platform and is focused on the needs of marketers. Lithium most often competes with Jive Team Collaboration and Get Satisfaction.

26 Ratings

Higher Logic is a private community platform that empowers members, customers, support and product teams to create and manage meaningful, engaging online communities. Higher Logic acquired Real Magnet in late 2017 to extend its capabilities.

10 Ratings

Vanilla Forums is customizable and themable forum software. It can be used for support communities, Q&A Communities and more. There are numerous integrations, including SSO, and connectors to popular software such as Mailchimp, WordPress, Zendesk and Salesforce.

Axero's Communifire is an Enterprise Social and Collaboration platform. Used internally, it connects employees, key customers and partners to pursue shared goals. Used to build an online community, it puts the emphasis on working together, not just meeting socially. The platform, designed to encour…

10 Ratings

Igloo Software is a social business software company that builds online communities for businesses of any size. It is a suite of content management, collaboration and knowledge sharing tools within one secure social networking platform. Online communities drive groups, teams and organizations to imp…

Jive-x (formerly Jive Engage) is Jive's external facing community platform for prospects and customers. It is a leading product in the space and most often competes with Lithium Community and Telligent Community.

Small World Labs Community is a hosted collaboration and social networking platform with easy drag & drop modification capabilities. Small World Labs offers implementation and community engagement services, plus an open API for integration with other systems. Small World Labs has clients across ind…

Source Intranet Software from IC Thrive (formerly Intranet Connections) is built for internal communicators, HR professionals, and marketers in finance, healthcare, and corporate industries. The vendor states that with 20 years' experience working with banks, credit unions, hospitals and other busin…

SchoolMessenger, a West Corporation solution managed by West Education, the company's education unit, is a school community software featuring secure email, social media monitoring, school website, and mobile app.

Telligent Community is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus is on offering a platform that can be integrated and extended, but this requires technical expertise.

1 Ratings

Centercode Connect is a hosted software platform that provides all of the tools needed to run a beta program: recruiting, NDA management, product distribution, surveys, bug reports, forums, reporting, and more.

1 Ratings

OnSemble is more than an employee intranet – it's a complete hub that aims to connect an organization's people to the information they need when they need it. It's the homepage for the organization. OnSemble's drag and drop interface allows users to design pages that reflect the organization's cultu…

Website Toolbox is described by the vendor as the easiest way to create a community forum in the cloud. No coding, software, or servers required. They further state that their platform is fully customizable, has single sign on, can be embedded into a website with robust security controls, and suppor…

We don't have enough ratings and reviews to provide an overall score.

inSided is an enterprise-level community platform that integrates with a variety of business functions. The inSided platform is cloud-based and gives users a complete set of applications to build, integrate, and manage branded customer communities across digital touch points and devices. inSided is …

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Mzinga is a community platform that competes with Jive Team Collaboration, Lithium Community, Get Satisfaction and other community products. Mzinga offers services and analytics in addition to its technology platform.

We don't have enough ratings and reviews to provide an overall score.

Muut is an embedded community platform providing both embedded comments (e.g. blog comments, reviews on product pages etc.) and a full blown forum system that is embeddable onto a website on any platform.

We don't have enough ratings and reviews to provide an overall score.

Crowdstack (formerly Hoop.la) is a customizable enterprise social community solution. Since it is SaaS-based, no coding is required.According to the vendor, some key benefits and features include:Easily collaborate and communicate with fans, volunteers, constituents, customers, employees, and influe…

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Evoq Engage is community management, gamification, and loyalty management software by DNN.

We don't have enough ratings and reviews to provide an overall score.

Magentrix Customer Communities is a solution with case management, knowledge base, FAQ and social collaboration capabilities. According to the vendor, users can launch a portal site without depending on developers or complex coding. The product offers: Branded Portals: Custom themes allow companie…

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Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse content and articles to meet their demand for information about your products and services. Each system comes with administration and moderation too…