Sr. Project Manager - Implementation/ Delivery
February 21, 2014
Sr. Project Manager - Implementation/ Delivery
Score 6 out of 10
Vetted Review
Verified User
Software Version
10, 11
Modules Used
- WFM and QM
Overall Satisfaction
The applications are being used in support of call center management and quality monitoring by multiple business units. The applications help provide resource management and scheduling services along with monitoring and auditing of agent activities.
- Verint's product meets the business need to perform resource management
- Call monitoring (audio and video capture)
- Trainers truly understand the products and are very helpful when engaged during the implementations
- Products need to be able to support current operating system and Java revisions on a more timely basis
- Implementation resources are often in high demand and engaging them often create delays, as they frequently don't use the same resource within the same project and for the same client. Delays occur when new resources need to be educated on information /history between resources
- Project managers need to understand the products better so they can be engaged better with the implementations
- System realibility (up time) has allowed delivery of services to the operations, which has allowed them to focus call center activities