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Victory with Verint!
February 14, 2014

Victory with Verint!

Robert Peter Boris | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction

Across the board in our customer service department.
  • Scheduling-easy to use reports and system.
  • Forecasting- dead on predictions and use/integration of data.
  • Quality monitoring-fast to use functions and software.
  • None at this time.
  • Positive impact! Adherence to schedules has improved which in turn helps with external customers experience.
  • Lowered abandon rate.
  • Efficiency with schedule swaps and time off requests.
  • AtTask,Crystal Reports,Halogen,Kayako,SurveyMonkey,Verint
Past experience with Blue Pumpkin and reputation.
Great experience and support has been good. Current investment and time spent. Overall positive experience. Transition was easy and went smooth. Has the right products and options that we need as a business. Forward thinking and are open to customization.
Should make sure that it fits all of your needs and future needs. Verint does a great job with support and answering all questions.