More audits completed with Verint Automated Quality Management | TrustRadius

Overall Satisfaction with Verint Automated Quality Management

Use Cases and Deployment Scope

I use Verint Automated Quality Management in a call center for AQM for Quality Audit Forms

Pros and Cons

Pros

More audits completed

Cons

Transcription

Usability

8

Alternatives Considered

Verint Speech and Text Analytics

Key Insights

Do you think Verint Automated Quality Management delivers good value for the price?

Yes

Are you happy with Verint Automated Quality Management's feature set?

Yes

Did Verint Automated Quality Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Automated Quality Management go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Automated Quality Management again?

Yes

Other Software Used

Tableau Desktop

Likelihood to Recommend

AQM - Audit Eval Greeting Closing Hold Tansfer

Comments

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Adrienn Tordai
commented a year ago
Hi there – thank you for your review of Verint Automated Quality Management! We're glad to hear that our solution has been effective in completing more audits. Feel free to update this review any time in the future to reflect on your latest experiences. Keep up the great work! Cheers!