Verint Automated Quality Management Review
September 10, 2025

Verint Automated Quality Management Review

Emily Ivey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Automated Quality Management

In our organization, We use Verint Automated Quality Management to create forms with assisting with grading calls

Pros

  • Grading
  • Finding learning opportunities

Cons

  • Creating forms can be sometimes a lengthy process
  • Verint Automated Quality Management has been very positive on us before having Verint/Five 9 we had no call recording so overall having the program to review/grade calls after they are taken is great
I gave it an 8 due to the lengthy process of creating forms and trying to get accurate results

Do you think Verint Automated Quality Management delivers good value for the price?

Yes

Are you happy with Verint Automated Quality Management's feature set?

Yes

Did Verint Automated Quality Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Automated Quality Management go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Automated Quality Management again?

Yes

I am new to my QA role however learning this program has been semi simple but can be a lengthy process

Comments

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