Verint Automated Quality Management Review
September 10, 2025

Verint Automated Quality Management Review

Theresa Andino | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Automated Quality Management

In my organization, I removed traditional audit question onto automated form with Verint Automated Quality Management

Pros

  • In my experience, hit / no hit range 10,000 records in Verint Automated Quality Management are done well

Cons

  • In my experience, there is room for improvement in Verint Automated Quality Management because the quality bot only provides top 100
I gave Verint Automated Quality Management this usability rating because, in my experience, I find Verint Automated Quality Management to be limited

Do you think Verint Automated Quality Management delivers good value for the price?

Not sure

Are you happy with Verint Automated Quality Management's feature set?

No

Did Verint Automated Quality Management live up to sales and marketing promises?

No

Did implementation of Verint Automated Quality Management go as expected?

No

Would you buy Verint Automated Quality Management again?

No

If asked, I think I am likely to tell a colleague that, in my experience with Verint Automated Quality Management, I struggle with system limitation within org. silence and hold recognition. quality bot limitations

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    commented 5 months ago
    Hi Theresa thank you for your review of Verint Automated Quality Management. Were glad to hear that youve been able to transition traditional audit questions onto an automated form using our solution and we appreciate your positive feedback on its ability to handle large volumes of records. We value your input on areas for improvement such as the limitations of the quality bot and system recognition features. If possible would you be able to expand on your feedback regarding these limitations Understanding more about your experience would help us better support your needs. Feel free to update your review in the future to reflect any new developments. Thanks again

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