It will never replace the human aspect but it is great to cover more calls
September 10, 2025

It will never replace the human aspect but it is great to cover more calls

Renee Lane | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Automated Quality Management

In our organization, We are using Verint Automated Quality Management to ensure our agents are meeting all compliance requirements for each call.,

Pros

  • It is able to monitor every call
  • It is easy to see who is having issues
  • it helps show the Kpi

Cons

  • Phonetic boosting has improved greatly in the last few months
  • It has shown us where are agents struggle
  • It has shown us when some of our products have broken
I gave Verint Automated Quality Management this usability rating because, in my opinion, Verint Automated Quality Management is great so far still leaning
  • Five9

Do you think Verint Automated Quality Management delivers good value for the price?

Yes

Are you happy with Verint Automated Quality Management's feature set?

Yes

Did Verint Automated Quality Management live up to sales and marketing promises?

Yes

Did implementation of Verint Automated Quality Management go as expected?

Yes

Would you buy Verint Automated Quality Management again?

Yes

It will never replace the human aspect but it is great to cover more calls

Comments

More Reviews of Verint Automated Quality Management

  1. Home
  2. Quality Management System Software
  3. Verint Automated Quality Management Reviews
  4. User Review of Verint Automated Quality Management