Verint AQM Delivering Promises | TrustRadius

Overall Satisfaction with Verint Automated Quality Management

Use Cases and Deployment Scope

We use AQM for Healthcare and it addresses the compliance, agent scorecard and sampling related challenges.

Pros and Cons

Pros

Automate 80% of the quality form
analytics raw data
100% evaluations

Cons

Data insights
dynamic dashboards

Return on Investment

improved QA productivity
more focus on CX

Usability

8

lack of data insights and dynamic dashboards

Key Insights

Do you think Verint Automated Quality Management delivers good value for the price?

Yes

Are you happy with Verint Automated Quality Management's feature set?

Yes

Did Verint Automated Quality Management live up to sales and marketing promises?

Yes

Did implementation of Verint Automated Quality Management go as expected?

Yes

Would you buy Verint Automated Quality Management again?

Yes

Likelihood to Recommend

Less suited in a smaller call center which is offshored and has limited compliance requirements

Comments

Please log in to join the conversation

Adrienn Tordai
commented 3 months ago
Hi there thank you for your review of Verint Automated Quality Management Were glad to hear that the solution is helping address compliance agent scorecards and sampling challenges in your healthcare operations. We appreciate your feedback on data insights and dashboard capabilities and were always working to enhance the experience. Thank you again for taking the time to write a review.