Made simple and easy to use and understand
April 03, 2025

Made simple and easy to use and understand

Cherie Cameron | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Open CCaaS

My organisation uses Verint CX Automation for our two main contact centres. This tool has helped us directly address employee engagement related to flexibility, enabling employees to take ownership of their rosters without business processes acting as barriers. Additionally, it facilitates agile recruitment and allows us to manage absences and turnover that are connected to inflexible rostering outcomes.

Pros

  • Seamlessly integrates with our non Verint platforms
  • Provides AI driven Automation
  • Is scalable

Cons

  • More self-source reporting features
  • Reduced Turnover
  • Increased employee engagement sentiments
  • increase recruitment attraction
  • Reduced unplanned leave
  • Reduced workforce analyst work
Made simple and easy to use and understand, supported by a team of people willing to invest in system and useability

Do you think Verint CX Automation delivers good value for the price?

Yes

Are you happy with Verint CX Automation's feature set?

Yes

Did Verint CX Automation live up to sales and marketing promises?

Yes

Did implementation of Verint CX Automation go as expected?

Yes

Would you buy Verint CX Automation again?

Yes

I think outside of some super amazing BOTs that can be easily integrated into most business platforms. Where Verint CX Automation has an edge is in the design and delivery of project outcomes to ensure they align exactly to our business requirements. They are transparent and they build trust by having a truly dedicated team that are passionate about delivering your business ROI.

Verint CX Automation Feature Ratings

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented 7 months ago
    Hi Cherie thank you for your review of Verint CX Automation Were thrilled to hear that our solution has been instrumental in addressing employee engagement and flexibility within your contact centres. Your positive feedback on the seamless integration with non-Verint platforms AI-driven automation bot integrations and general scalability is greatly appreciated. We also value your input on areas for improvement such as the need for more self-source reporting features. We are continuously working on our solutions and processes to ensure they meet your needs. Feel free to update this review any time in the future to reflect on your latest experiences. Keep up the great work Cheers

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