Item: Verint Speech and Text Analytics
Rating: 10
Author: Trina Martin

Overall Satisfaction with Verint Speech and Text Analytics

Use Cases and Deployment Scope

We use Verint Speech and Text Analytics to identify high risk processes, understand the voice of the customer, identify business opportunities and develop action plans.

Pros and Cons

Pros

Categories
Themes of opportunities
Focus areas

Cons

Need more automation

Return on Investment

Expense efficiency
Revenue
Risk

Usability

Needs more automation

Key Insights

Do you think Verint Speech and Text Analytics delivers good value for the price?

Yes

Are you happy with Verint Speech and Text Analytics's feature set?

Yes

Did Verint Speech and Text Analytics live up to sales and marketing promises?

Yes

Did implementation of Verint Speech and Text Analytics go as expected?

Yes

Would you buy Verint Speech and Text Analytics again?

Yes

Likelihood to Recommend

Comments

Please log in to join the conversation

Adrienn Tordai
commented a year ago
Hi Trina – thank you for leaving a 5-star review of Verint Speech and Text Analytics! We're thrilled to hear that our solution helps you identify high-risk processes, understand the voice of the customer, and help develop actionable steps. We are also glad to hear that you are happy with categories, themes, and focus areas, and that you’ve seen several positive ROIs in efficiency, revenue, and more. Verint teams are continuously working on new, innovative solutions for you and users like you. If you have any immediate issues in need of attention, feel free to reach out to your Verint team. Keep up the great work! Cheers

Can't live without Verint Speech and Text Analytics