Basic compliance monitoring with Verint Speech and Text Analytics | TrustRadius

Overall Satisfaction with Verint Speech and Text Analytics

Use Cases and Deployment Scope

I use Verint Speech and Text Analytics for basic compliance monitoring.

Pros and Cons

Pros

Compliance

Cons

Teaching end users

Return on Investment

Compliance monitoring

Usability

5

Key Insights

Do you think Verint Speech and Text Analytics delivers good value for the price?

Not sure

Are you happy with Verint Speech and Text Analytics's feature set?

No

Did Verint Speech and Text Analytics live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Speech and Text Analytics go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Speech and Text Analytics again?

Yes

Likelihood to Recommend

At the current state, my willingness to recommend Verint Speech and Text Analytics is low

Comments

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Adrienn Tordai
commented a year ago
Hi there – thank you for taking the time to review Verint Speech Analytics. We noticed that you rated the usability and overall product low. We are sorry to hear that you had a less than satisfactory experience. Could you please expand further on the difficulties you encountered with the solution? What can we do to improve your experience? As we are unable to see your name or company name from this review, kindly reach out to your Customer Success Manager at your earliest convenience. This will allow us to address your situation specifically. You can also visit Verint Academy to explore our on-demand training options. Please update this review as you continue using our product. Cheers!