Using Verint Monet to manage 300+ agents
September 30, 2024

Using Verint Monet to manage 300+ agents

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Monet

We use Verint Monet to track adherence of our agents through streamlined integrations with Salesforce and our own in house Contact Center Solution. We use it to manage 300+ agents.

Pros

  • Scheduling
  • Rosters
  • Adherence

Cons

  • Scheduling
  • Rosters
  • easier to apply exceptions
  • Increased visibility into agent adherence

Do you think Verint Workforce Management Professional delivers good value for the price?

Not sure

Are you happy with Verint Workforce Management Professional's feature set?

Yes

Did Verint Workforce Management Professional live up to sales and marketing promises?

Yes

Did implementation of Verint Workforce Management Professional go as expected?

Yes

Would you buy Verint Workforce Management Professional again?

Yes

It is very well suited within our company as it integrates so easily with our own in house products and services such a Salseforce. However, it is a little difficult or time consuming to manage the more than 300 agents we have within the Monet interface and available tool set.

Verint Workforce Management Professional Feature Ratings

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented a year ago
    Hi there – thank you for taking the time to rate and review Verint WFM/Monet. We were happy to read that you were satisfied with scheduling, rosters, and adherence and that you found the solution easy to integrate. Also, thank you for sharing your notes about agent management. Would you be able to expand on your feedback further? You can do so either here, on TrustRadius, or by reaching out to customer support. This will allow us to address your situation specifically and work towards improving your experience with Verint. Thanks again for the feedback! Cheers

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