Verint Monet for forecasting and request management | TrustRadius

Overall Satisfaction with Verint Monet

Use Cases and Deployment Scope

I use Verint Monet for forecasting and request management.

Pros and Cons

Pros

request management
forecasting
reporting

Cons

more request management options

Return on Investment

staffing
employee satisfaction

Usability

6

I feel Verint Monet is not very intuitive

Key Insights

Do you think Verint Workforce Management Professional delivers good value for the price?

Not sure

Are you happy with Verint Workforce Management Professional's feature set?

No

Did Verint Workforce Management Professional live up to sales and marketing promises?

Yes

Did implementation of Verint Workforce Management Professional go as expected?

Yes

Would you buy Verint Workforce Management Professional again?

Yes

Likelihood to Recommend

I think Verint Monet is best suited for contact centers.

Verint Workforce Management Professional Feature Ratings

Comments

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Adrienn Tordai
(Vendor Representative) commented a year ago
Hi Abraham - thank you for taking the time to submit a review for Verint Monet (Verint WFM Professional)! We are glad to hear that you've seen ROI in staffing and employee satisfaction. It also seems that you've encountered some limitations of the solution. We genuinely appreciate your feedback and want to ensure that your experience with Verint WFM Pro will improve and that you will maximize your returns from the solution. For help on immediate issues, please reach out to your customer service representative. If you're looking to learn more about Verint WFM Pro, please take a visit to Verint Academy to explore courses relevant to you. If you have specific questions, I'd recommend our AdviceLine service. And for ideas pertaining the product, feel free to join Verint Connect and connect with peers and Verint product managers. Hope this helps! Have an excellent day!