Be afraid. Be very afraid.
Updated December 13, 2022
Be afraid. Be very afraid.
Score 4 out of 10
Vetted Review
Verified User
Software Version
Vertex Cloud Indirect Tax
Overall Satisfaction with Vertex
US Sales Tax, France Purchasing transactions
- Quick sync process with ERP system
- Managed Services for preparing returns
- Support can only be reached via email
- Clarify that "Vertex Premium" still requires a lot of attention from the users
- Responsiveness is slow - can be very frustrating when you're in a hurry and you can't call someone
- It would have been cheaper to continue to do this manually, until we upgraded to managed services
- We are out of compliance with several states because the process is confusing and it's difficult to reach someone in support when you need to talk on short notice
- There's no option to make someone read-only but also give them the ability to review the exemption status of certain customers
- Scalability
The decision was made to use Vertex because it was recommended by Oracle, but in retrospect, I would have used a different product. After almost two years, however, I have a more favorable opinion
Do you think Vertex delivers good value for the price?
No
Are you happy with Vertex's feature set?
No
Did Vertex live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Vertex go as expected?
No
Would you buy Vertex again?
No
Vertex Feature Ratings
Using Vertex
7 - Finance, Customer Service, IT
2 - Sales Tax knowledge, Data Management skills
- Sales Tax compliance
- Tax exemptions
- Return preparation
- A/P
- Canada VAT
Evaluating Vertex and Competitors
Vertex Implementation
Change management was a major issue with the implementation
- Training
Vertex Support
Pros | Cons |
---|---|
Knowledgeable team Kept well informed | Slow Resolution Poor followup Problems left unsolved Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
Using Vertex
Pros | Cons |
---|---|
None | Do not like to use Unnecessarily complex Difficult to use Not well integrated Inconsistent Slow to learn Cumbersome Feel nervous using Lots to learn |
- None
- Software updates
- Multi-state exemptions