Item: Vertex
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We primarily use Vertex to support our sales transactions. Vertex calculates our US Sales and consumers use tax. We also use it for all foreign VAT tax. All of our sales tax exemption certificates are handled with in the Vertex system as well.

Pros and Cons

Keeps up on the tax law, frequently updating they system to reflect changes.
Vertex has great reporting capabilities that enables us to use data for trends in purchases, managing licensing requirements, and carries over into the income tax reports for apportionment requirements.
Innovative - continually improving their processes, including feedback from customers to develop the next new tool to make tax calculation and reporting easier.

Some of the reporting tools are only usable to those on the Cloud platform.
A lot of the import/export/ and monthly reporting processes could be automated.
While this is minor - the app is missing some features that would add convenience. For example, the ability to choose multiple reports to delete at once. Currently you can delete one report or all reports - but can't choose a group. You can't create groups or favorites in your profile. If I'm running reports for my US tax, I have to go through the entire list. There isn't a shortcut that allows me to only access those reports.

Return on Investment

We switched to using Vertex for our foreign transactions and this has saved a minimum of 32 hours of manual tracking and prep monthly.

Vertex Tax Accuracy

We have a large volume of repetitive billings that happen monthly, all processing at once. Vertex is able to return the tax all all invoices, applying the correct tax rates to each invoice.

Scalability

We originally started using Vertex for US Operations, which is our larger population. We have since scaled it to include our medium and small business operations sucessfully.

Usability

Great program, but a lot of features are still manual. It's difficult to set recurring monthly reports in a time frame of "Previous Month" and we have to kick them off. We have to manually delete reports, there isn't an option to choose multiple at once. Data that is transferred into Vertex returns is quirky as well, taking multiple steps to update lines of data.

Key Insights

Do you think Vertex delivers good value for the price?

Yes

Are you happy with Vertex's feature set?

Yes

Did Vertex live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Vertex go as expected?

Yes

Would you buy Vertex again?

Yes

Likelihood to Recommend

Vertex is pretty diverse in that it can support large or small organizations. If you're looking for a robust tax calculation engine then Vertex is a great option. It offers the sales and use tax calculations, reporting that supports all tax types and that can be used organization wide, and the ability to prepare the required sales tax returns. They keep up on all the tax rules so you don't have to and their customer service is good as well.

At this point I've not found a reason that it wouldn't be suited in a tax environment.

Vertex - robust program with a lot of features

Software Version

Overall Satisfaction with Vertex