optimistic but realistic at the same time
February 07, 2023

optimistic but realistic at the same time

Chris Leichner | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Viewpoint HR Management
  • Viewpoint Field Management

Overall Satisfaction with Viewpoint Vista

I have used almost all parts of Vista, currently I work in HR management and Payroll. The addition of the HR management system has been a game changer for us, being able to onboard with the employee portal and having the field be able to input their own time with up to date jobs and phases has been instrumental in the processing of payroll. As with any software there are always issues and things that we would like done better, having the suggestion box is wonderful because it gives you the ability to see what issues and suggestions others are having. As an organization we use almost every part of Vista with the exception of inventory and material management. We are currently in the process of adding the service management system. We recently moved to the cloud, that has been an interesting transition.
  • Onboarding - this has been a huge change for us, we no longer have to manually enter the employees information, now we just initialize and were done.
  • Billing - the processing of the T&M invoices and template set up
  • Timecard entry using the portal- This has saved the payroll department hours of time when we had to manually key the time.
  • The new reporting format now that we are on the cloud, its very slow and not as easy to use as the onpriem version is. We also can't run large reports without timing out.
  • Onboarding, would be wonderful if the documents attached to payroll in addition to HR or instead of HR
  • Labor categories - only allowing one craft class code combination to be used, instead of allowing the same combination to be used under different labor categories.
  • Error messages - fix the systems so that you don't receive the same error message 4 or 5 times. We get it after the first time we don't need to be told over and over again.
  • Allows PM's to see exactly where they are on their projects and if they are in budget
  • Payroll - HR Management has saved hours of time no longer having to manually add the time PR Timecard Entry
  • Transferring time from one project to another is not easily done and not all of the costs move over to the new job.
I think Vista tends to over sell feature of the system. We have gone through several the most recent being to the cloud and we were told specific things would work one way and they did not, we ran into a lot of issues that we are still working on fixing.
Not really my area, but I will say that having the time when keyed looking directly at the system and being able to show if a job or phase is valid is a big plus for us.

Do you think Viewpoint Vista delivers good value for the price?

Not sure

Are you happy with Viewpoint Vista's feature set?

Yes

Did Viewpoint Vista live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Viewpoint Vista go as expected?

I wasn't involved with the implementation phase

Would you buy Viewpoint Vista again?

Yes

I think Vista is a great software and easy to use, I can only speak for the specialty contractor side of things as that is all I have ever used it in. I think the addition of Aatrix was a good call even though I was not happy with it to start, I found that it really saved me a ton of time and processing.

Viewpoint Vista Support

I think Vista support really depends on who you get to call you back. I have placed many support calls over the years, sometimes they are very helpful other times they are not. Everyone that I have talked with has always been very professional and friendly, it maybe that they just don't know how to fix the issue. Overall I would say they do a good job.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
None
no clue what that is so I would not be able to give an opinion
Yes - No they are still working on the issue, when we moved to the cloud we could no longer run very large reports, we get a run time error report. One of the big reports is the employee accumulations report for the whole company so that I could compare for my W2 process. They were able to provide me with a work around but it's a major pain to use.

Using Viewpoint Vista

I think that Vista's is an easy program to use very user friendly with lots of help features to allow the user to fix an issue without having to put a support call into Vista. The reporting and exporting capability's are strong.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • T&M invoices
  • Onboarding
  • running reports