Vista by Viewpoint

Vista by Viewpoint

Customer Verified
Vista by Viewpoint

Overview

Reviews

Good for Accounting

8
We use Vista by Viewpoint for project costing, payroll, invoicing, etc. As a construction firm, [we use] Vista by Viewpoint tracking …

Vista by Viewpoint Review

10
Vista if a powerful ERP system that allows our company to manage the demanding needs of the construction industry. Vista helps us track …

Superbly Splendid

10
Vista by Viewpoint is used across the whole organization, it has addressed everything from onsite accounting to field processes. We just …

Vista by Viewpoint Review

8
We use Vista by Viewpoint (VP) across all departments. It has created a lot of efficiencies and collaboration. We came from a 2 system …

Popular Features

View all 39 features

Jobsite reports (31)

6.5
65%

Collaboration & approvals (30)

6.3
63%

Document sharing (31)

5.9
59%

Issue tracking & punchlists (29)

4.6
46%

Reviewer Pros & Cons

View all pros & cons

Pricing

View all pricing
N/A
Unavailable

What is Vista by Viewpoint?

Viewpoint’s Vista is a construction accounting software. Vista’s core accounting features include accounts receivable and payable, general ledger, payroll and time management, and cash management. It also provides tools for document management, including document templates and reporting.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

3 people want pricing too

Alternatives Pricing

What is Procore?

Procore is a project management software designed specifically for the construction industry. Procore is cloud-based and allows unlimited users per instance, so that construction team members and stakeholders can all access project information and documents.

What is NetSuite ERP?

NetSuite is a suite of ERP and accounting modules which is sold in various editions aimed at different size customers. The multi-country, multi-currency version is an additional module called OneWorld. Netsuite is a SaaS system and is not offered in an on-premise edition.

Features Scorecard

Human Resource Management

6.2
62%

Payroll Management

7.7
77%

Asset Management

7.2
72%

Reporting & Analytics

7.2
72%

Construction Project & Field Management

6.0
60%

Estimating

7.6
76%

Product Details

What is Vista by Viewpoint?

Vista by Viewpoint is a comprehensive construction accounting and ERP software that is designed to help contractors manage all areas of their business. According to the vendor, Vista enables the centralization of information with complete visibility, providing secure, fully interactive data across the organization.

Job Costing

Job Cost is at the core of Vista. Designed to deliver timely, accurate accounting and operations info on job progress, Vista’s Job Cost provides an extensive library of reports and drill-down inquiries. Enter job budgets and change orders directly in Job Cost, or import from various estimating solutions, including several from Trimble. Report and update job progress in “units” or “percent complete.”

View immediate cost information and detailed breakdowns to assure every project is under budget and profitable — detailed tracking of job or contract items, change orders, labor, equipment and materials, etc. can now be accomplished.

Service Management

Vista lets service contractors aims to streamline back-office processes, while empowering field techs to perform stellar service work. Manage service agreements, streamline service dispatching and provide mobile construction work order tools so techs can get more done in fewer steps, while the office gets realtime information on their jobs. Users can simplify billing with the flexibility to bill customers as they require.

Vista also offers a mobile work order solution: Vista Field Service. With Vista Field Service, cost data is captured in the field with a mobile device and connected directly to Vista.

Construction Equipment Management

Vista helps equipment managers to better track and understand when equipment usage, maintenance and repairs are costing more than asset replacement. Vista allows users to track construction equipment location and usage, with single-step data entry and flexible revenue rates and category assignments. View monthly calculations of book depreciation with fixed asset schedules.

Schedule preventative maintenance for an equipment fleet, with alerts when service or repairs are needed. Vista provides the power to protect a company’s biggest capital assets.

HR Management and Payroll

Streamline human resources management and facilitate complex construction payroll processes using Vista’s integrated construction HR management and payroll processes. Vista provides an open database structure for maximum flexibility in sorting and reporting data. Create a secure, confidential virtual filing cabinet of all employee data, records and tracking information, with the ability to pull up and adjust records in real time.

Vista automates complex union payroll processes and untangles multi-state, multi-company work, federal, state and contractual construction payroll requirements.

Project Control, Integrated in Real Time

From pre-construction through project closeout, Vista’s integrated project management provides project insight, backed by up-to-date data and workflows. Know whether or not a project is on track or behind by easily viewing submittals, RFIs, potential issues and much more as work occurs rather than weeks or even months later. Manage subcontractors, mitigate risks and complete projects on-time and on-budget.

Vista by Viewpoint Video

Viewpoint for Estimating.

Vista by Viewpoint Technical Details

Operating SystemsUnspecified
Mobile Application,

Alternatives

View all alternatives

Frequently Asked Questions

What is Vista by Viewpoint?

Viewpoint’s Vista is a construction accounting software. Vista’s core accounting features include accounts receivable and payable, general ledger, payroll and time management, and cash management. It also provides tools for document management, including document templates and reporting.

What is Vista by Viewpoint's best feature?

Reviewers rate Direct deposit files highest, with a score of 8.3.

Who uses Vista by Viewpoint?

The most common users of Vista by Viewpoint are from Mid-size Companies and the Construction industry.

Reviews

(1-25 of 79)
Companies can't remove reviews or game the system. Here's why
December 05, 2021

Good for Accounting

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Vista by Viewpoint for project costing, payroll, invoicing, etc. As a construction firm, [we use] Vista by Viewpoint tracking project costs, subcontracts, and change orders. Having all of this data in custom reports helps track the costs effectively.
  • Custom reports
  • Financial accuarcy
  • Managing change orders
  • Hard to learn to use
  • RFI, Submittals, Drawing logs
  • Not being able to integrate with field operations
Vista by Viewpoint is good for cost reporting. Vista by Viewpoint is not that great for project management and field integration. We use separate software to manage the project.
Vista by Viewpoint's support can take a while sometimes. The online database doesn't always point you to the problem therefore you have to reach out to a live person to get an answer.
Rod Redpath | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We used [Vista by] Viewpoint on a day-to-day basis for the day-to-day work. From using it to keep our invoices for accounts payable up to date and to keep our vendors and subcontractors records and provide [an] efficient payment schedule, to using it enter in time for each of our employees out in the field and in the office and making sure hours are recorded and employees paid.
  • Maintaining records
  • User friendly on step by step entry
  • Interacting with different departments
  • Ability to modify to meet company needs
  • Provide a responsive support team for immediate issues
  • Allowing more controls for users
A majority of what our company does and provides is using [Vista by] Viewpoint daily to keep track and maintain records for each project we work on. From daily time tracking of each employee to cost tracking for each project. We have not had a use that did not meet our needs as of yet.
The support is good for the most part, but [we] have had delays in getting certain issues resolved. We have had a third-party company come in to assist us with some learning skills and issues, and then we have had the same company, later on, help with training on certain areas, such as reports.
November 22, 2021

Vista by Viewpoint Review

Mary Soffner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Vista if a powerful ERP system that allows our company to manage the demanding needs of the construction industry. Vista helps us track subcontracts and change orders easily. The reports are easy to understand and modify to our needs. Vista has made it easy to track the progress of jobs in one report.
  • There is great flexibility with Vista. We are able to easily customize reports, fields, and tables to fit our needs.
  • The end user help website is a great tool to learn more.
  • Paperless. We have been able to go paperless. There is no longer a need to pull documents from a file to create reports.
  • Can be difficult to learn. There are a lot of fields and screens that need to be set up.
  • Help and support can be difficult to research.
  • There is a lot of room for errors if you do not understand the program.
Vista by Viewpoint has given us the ability to customize the program to our needs. We have multiple companies and Vista has allowed us to manage intercompany transactions easily. It covers all aspects of the construction industry. The unapproved AP process has made approves easy to manage and track. The billing module allows us to customize invoices at a customer level.
I have not had many issues that were not resolved with a chat. The issues that required a support case were resolved in a day or so.
Yes
There is minimal downtime with it only being a few hours to update.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Our company uses Vista for Project Management and Financials. The ability to coordinate both project management and accounting and the link between the two has greatly reduced accounting errors and reporting is much more accurate. We utilize both modules on a daily basis and rely heavily on reporting functions. The products are generally used by upper management, accounting, and project-level managers.
  • Reporting functions
  • Accurate link between project management and accounting
  • Payroll functions
  • online customer portal help. Very hard to find specific answers due to the overwhelming amount of information
  • how to guides - these are generally provided by other users and are more specific to their own organizations.
  • help with updates - responsibility is on the user with little support help unless you want to pay $$$
Vista is specifically suited for construction firms with $10M or higher revenue - I believe it would be too aggressive of a program for smaller companies. General Contracting firms are also a great fit as it is designed to manage numerous subcontractors on a given project. It also allows you to create different companies to handle accounting functions in a variety of ways over multiple projects.
Online customer portal is not great as it can be overwhelming and written by other users not Viewpoint support. Any support offered by Viewpoint support team usually incurs a cost. We also had no great luck with custom reports... took an extremely long time to generate and it all depends on support team you get assigned to. There is no Viewpoint created guide book - lots of updates which is great if you understand the product updates and/or someone from support reached out to help with them. Kind of on your own...
Amy Love | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use it for payroll time entry and keeping hours worked matched up with job numbers and pay rates. Also use it to monitor fuel type used and for which piece of equipment or vehicle. For meter entries to keep up with when maintenance is due on equipment/vehicles. Since we use it with the cloud it addresses all sorts of business issues such as things getting turned in on time and not getting lost.
  • Time management for the foreman. They enter who is on job and what time. All on their iPad and we upload. It saves everyone time and its correct every time.
  • Receipts can be sent via phone or iPad and we can upload them to the system and attach them to their PO with no issues and makes it so easy to track and keep the budget under control not to mention hold everyone accountable for their spending.
  • Surveys and updated info requests can be emailed out, completed and returned via the cloud. Makes updates so much easier.
  • My only complaint and its nothing big. When entering vendor invoices it automatically goes to the invoice date which is the second line instead of defaulting to the first line (G/L date) so while entering invoices its not as smooth because I am backing up one with every invoice entry. Again not a big deal.
  • I really don't dislike anything about it. At times it can be a little slow which could be our server and not the system. There have been times when I have entered faster than it could upload and it causes me some errors. More of an issue of my impatience than anything else
  • Trying to get the correct report, or get a report that fits my needs can be a little trying at time.
I have been on it for 3 years and for what we do here....It is a perfect fit. I have to say I love it.
Scot Strickland | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Vista by Viewpoint is the accounting, project management, equipment management and human resources management system in use by our family of companies. The various components of the Vista system provide a fully integrated system for keeping all of our operating companies and support departments up to date with the current information on our projects and people. The integration between Vista and the other Viewpoint One components we utilize provide a touch point into the system for nearly 100% of our employees in areas ranging from managing project data and finance to employees managing their own time entry and personal information updates. Vista has allowed us to fully integrate almost all areas of our data, finance and personnel management and remove more than 75% of the external processes that have been used in the past.
  • New employee on-boarding and personnel management
  • Full spectrum accounting management (AP/AR/Payroll)
  • Project management from contract award through project close-out
  • Data security management, reporting and anlysis
  • Equipment full lifespan management for costs, revenue and location tracking
  • User Database allows for built-in customization capabilities to fit the most unique business requirements
  • Additional web based functionality is needed in some areas to better support remote operations and low bandwitch sites
  • Improved analytics capabilities to preclude the need for using 3rd party solutions for analytics
  • Improved support for SSRS reporting capabilities in the Viewpoint Cloud environment
We have utilized the full extent of Vista system capabilities through every iteration of its evolution since 1986.
Over the years we have reviewed other systems to see if there is a better fit out there to support our various areas of operation in vertical construction, heavy civil construction, construction management, mosular fabrication and specialty subcontracting, and to date we have not found a better fit for our business.
The system is not perfect but it is constantly evolving and being enhanced to meet customer requests and remain in alignment with the current technologies available.
The areas where Vista is lacking are very limited; estimate imports for new projects and financial analytics are two areas which are currently being developed and we look forward to seeing what Viewpoint will bring forward in these areas.
Grant Mongin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Vista to track job costs, billings, productivity and other user-defined data points. We use something called regions at our company that drives a lot of JC reporting for us. That is defined by a user-defined table and user-defined fields. This ability of Viewpoint to allow major customization to their product to allow us to run our business how we want to is very helpful to us.
  • Customization is as easy or as complicated as you like. You can get to the SQL tables/views if you want or go through Viewpoint to create customization in their software.
  • It's faster than competing products.
  • Their support team is fantastic. I use live chat and knowledge base daily and I always get answers.
  • Sometimes Vista has some bugs that should be worked out before general release so be careful when upgrading
  • Their TEAM platform is confusing
  • The interface for their product feels outdated
Vista by Viewpoint is made for construction companies of all sizes from what I've seen. It does not make sense for companies that don't do construction. Since it does construction so well though it's a selling point with clients who need help organizing things like PO's, cost tracking and billings. We have potential customer that wants to see all those things but doesn't have the software to do it.
April 05, 2021

Superbly Splendid

Michelle Newton | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Vista by Viewpoint is used across the whole organization, it has addressed everything from onsite accounting to field processes. We just implemented Viewpoint One (HFF) and are extremely satisfied on what it can do, what it allows us to do from the office to the field.
  • Project Management
  • Accounting Financial Controls
  • Human Resources Applicant tracking
  • Service Management
  • Mobile Service Management
  • Bring back Resource management
The capability of the financial controls is amazing, I think we are just now getting into using the product to its full capacity, there is just so much to implement
Score 5 out of 10
Vetted Review
Verified User
Review Source
We use it across the whole company for any numbers and reporting data. It helps integrate all of our departments and allows us to view different metrics for our company as a whole when properly integrated. Viewpoint is our main ERP system for the accounting department and all 3rd party software flow and export into Vista.
  • Simple design.
  • Reporting.
  • Integration.
  • Consistent reports and errors.
  • Errors and crashing.
  • Not very intuitive.
It is okay. I am pretty sure there are better construction software out there. If you are looking for a run of the mill program Vista by Viewpoint is your go-to.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Vista for all aspects of accounting and project management. This includes tracking of all project-related costs (subcontracts, purchase orders, change orders, etc.). We also utilize many custom reports to sort through our vast amounts of data. Our management teams utilize PM modules to help facilitate managing all project documentation from submittals to RFIs.
  • Document management
  • Data management with custom forms.
  • User interface upgrade. It still feels like your in Windows 98.
Document and data management will help you maintain your projects in a timely and professional manner.
Allison Whitman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Viewpoint across our whole organization (minus workers in the field). We are in the Process of Implementing Field Management where we will have even more users inputting data into the system. Viewpoint allows us to track costs, quantities, and so much more from the field. We then can calculate cost and revenue projections at project completion to make sure we are staying on budget. We input data into many different places, and all of that information can feed into one report that gives us a snapshot of how each project is doing month to month.

Update - we have implemented Field Management and it has been going well. It takes so much time away from processing payroll in the office, so that is helpful. Also limiting what time can be coded to is beneficial and prevents many mistakes and miscodes.
  • Customer Support via Clearview. The ability to research issues we are having and try to resolve them ourselves through Clearview is invaluable. I have often been researching one issue or hang up I was having, and learned a few other things I didn't know through this system.
  • Customization of reports - the ability to have reports written in this system to give us access to information all on one report is great! There are so many standard Viewpoint reports as well.
  • Ease of fixing mistakes. Being able to bring something that has been posted back into a batch to fix has been wonderful as we are all human and make mistakes. There are not too many times that we actually have to call Viewpoint for support when we cannot fix something ourselves.
  • Writing Crystal Reports is not easy. You either have to have someone really knowledgeable on staff or source it out. Sometimes it can be pricey for custom reports.
  • Support callbacks. It depends on the time of year, but sometimes it takes a week to get a call back if it is not "Urgent".
  • PO Receipts Module. We gave this a try at our company and it has been a pretty big disaster. We are trying to "undo" it all now because it is not functioning how we envisioned. And there is not much information out there on it. It's almost as if it was an afterthought and not developed very far.
  • As someone else mentioned, error loops. Trying to figure out what module or program the error was made in, and undo the mistake to keep moving forward can be so time consuming!
Vista integrates well with our estimating software. I am in charge of dumping budgets from HCSS into Viewpoint and formatting it all. Most of the time, it doesn't take a whole lot of work to get it set up.

Cost tracking is incredible in Viewpoint. We can always figure out what our cost is at a given month by running reports. Also with projecting future costs and revenue to determine our profit on any particular project.
Most of the time, we get a quick response. The past few years has been SO much better!
Carrie Pipkin | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source
We use Vista as our ERP. Our operations team also uses the product for project management. It is used at our corporate level for accounting and payroll. Each branch uses it for purchasing.
  • Purchase orders by Job. You can manually upload large POs rather than typing them out line by line.
  • Reporting. Vista comes with many valuable reports. You can also create custom reports and design anything you might need.
  • AR/AP transactions are easy to create and track.
  • Security setup. There are many places to remember to add/remove and update securities. It would make more sense to have one place.
  • Standard Reports: depending upon the tables that are pulling data, the financial numbers can be different. You must really know what you are looking at and for to understand what the report is including.
  • Customer Support: Many times it takes several responses back and forth before the issue is escalated or resolved.
If you only needed an ERP, Vista does a good job. My main reason for scoring a 4, is the product sales reps really push a complete product umbrella with Viewpoint One. They push for Vista to be in the cloud and sell the other products such as TEAM and Field View which are not a complete product yet.
Their support is close to non-responsive. If I can get an answer on the chat window, great! Otherwise, it will take several days to get routed and resolved.
Andy Gagliardi | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Vista by Viewpoint is being used across our entire company. Our accounting department uses it for accounts payable, accounts receivable, payroll, financials. Our purchasing department uses it for the purchase orders, our human resource department uses it for safety training tracking, onboarding, and record keeping. Operations use it for work orders and fleet management. Equipment services use if for fleet management and maintenance.
  • Lots of useful reports out of the box.
  • Ease of use and navigation.
  • Ease to modify existing reports to fit your needs.
  • Support can take some time to get back with you, but they are currently working on that.
  • The knowledge base is a real mess, unorganized, and it's sometimes hard to find the answers you are looking for.
Vista by Viewpoint is well suited for companies that are looking to be able to drill down and run reports right out of the box. There are hundreds of standard reports that allow you to drill down into pretty much anything you want to query. The ability to easily modify these reports also helps to get a custom feel that we have grown to like.
If you have a simple question that can be answered at a level one, then the support is very helpful. If you have more challenging issues/questions it can take several weeks before you hear from anyone.
Jon Glenn | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Vista is currently being used mainly by our office staff, but as we implement Keystyle and Viewpoint Team, it's moving across the entire company. Viewpoint itself is very customizable. We've added plenty of additional fields and some tables. Keystyle is amazing. Keystyle is allowing us to go more and more paperless, while also pushing documents directly into Vista. Team we've just purchased, so I can't go into that much, but it should be extremely helpful for our field.
  • Customizable -- endless user defined fields and tables can be added, among other things.
  • Paperless -- eventually, but it's definitely helping!
  • Expense and invoice review process can be done from anywhere, anytime (formerly Keystyle)
  • Speed of major updates and fixes could be faster. Every 6-9 months for major updates is longer than I'd prefer.
  • Clearview, aka their knowledgebase, doesn't search very easily.
  • Crystal hasn't been updated in eons, which clashes with one of our other programs (FAS Asset Accounting).
  • Expensive! Great software, but it's expensive.
It's a great software that's developed very well. It's very customizable, especially if you have someone in house that's able to do a bit of coding. For anyone doing their own payroll, which we do, it can do anything we've needed it to do.
Their chat option is very helpful for quick, simple questions. Their critical support typically gets back to me within 20-30 minutes, but their non-critical support can sometimes be a little slow to get back with you. Over the past couple of years (2020-2021), their online chat support has gone downhill. This started when they added the "bot". It doesn't open until close to 9 AM, and when you do start chatting with the bot you have no idea if there is an actual person available to talk to. You can literally get all the way through the chat with the bot, be transferred to a "person" and there's no one in the queue so you get a case opened with a base priority. Very disappointing.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Vista by Viewpoint (VP) across all departments. It has created a lot of efficiencies and collaboration. We came from a 2 system environment which created a lot of duplicate work. We also use VP Team.
  • Collaboration
  • Staying Current
  • Single Source
  • Maybe more resources to Microsoft Azure
It is a great Accounting and tracking system. Viewpoint Vista reduces redundancy between departments. You don't have to enter data/information in multiple systems.
I think I have had the worst experience with the cloud-based support. I feel that the first person who contacts us, isn't as knowledgeable as needed sometimes. If it is something over their head, they should elevate it. I had a critical case that shut down one of our programs and it took a week before I even got the first email back about what my issue was.
Score 6 out of 10
Vetted Review
Verified User
Review Source
Vista by Viewpoint is our main accounting and project management software through our finance, preconstruction, and operations departments. We utilize it to create and issue purchase orders, change orders, subcontracts, billings, and use it for reporting on the overall health of our projects in the system. This system is used daily to monitor job costs as well.
  • Unlimited Capabilities
  • Robust Program
  • Reports for everything
  • The training needed is extensive to utilize all aspects of the program.
  • The portal itself is very Windows 2000
  • The help offered when encountering a problem is not always quick
Vista by Viewpoint is surely a accounting-based program. It is more aimed at the financial health and wellness reporting on a project rather than a day-to-day operations system. This is great for internal office employees that understand the accounting behind a construction project and how it affects the success of the build. This is not a program used for field employees to know where the project stands.
Score 8 out of 10
Vetted Review
Verified User
Review Source
It is our main enterprise system used across all departments. We use it for payroll, HR, accounting, project management, and billing. It handles numerous HR functions from on boarding to employee benefit enrollment. Project based analytics are reported using Vista as well as expense reporting, timesheet and time off requests. Invoice a/p approval and performance reviews are also handled using Vista.
  • Project Job Cost Reporting
  • Contract Progress Billing
  • Integration of project management functions with the back office.
  • Functional reporting within the software uses Crystal Reports. This requires a special expertise for customization and limits reporting flexibility
  • Lack of single sign on for some of Viewpoints most recent web-based tools/functionality
  • Implementation and customization of the product is challenging and requires some work.
Great HR Management functionality via the Viewpoint One product! Analytics reporting is new but is adding functionality all the time. Integration of all the Viewpoint tools and functionality is a big plus between the project field management and the back office. Help tools and easy to understand and very intuitive. Customer support however is not the speediest.
Score 6 out of 10
Vetted Review
Verified User
Review Source
Vista is used across our company. Our accounting department uses it for payroll, accounts payable, and accounts receivable. Our compliance department works with our projects on purchase orders and subcontracts. Our project teams use Vista to track production and cost projections. It is fairly easy to work with for our office employees but our field employees find it a bit of a pain to work with. We are currently looking at outsourcing an app/ software for production tracking in the field.

We do love how customizable it is using user defined fields and customizing reports, however this may need to be done with an outside consultant.
  • Useful canned reports
  • Custom fields and buttons are extremely useful
  • Almost everything can be easily corrected if any errors are made in entry
  • Response time of VP support
  • Vista by VP Help can be much more detailed
  • System can sometime be glitchy
Vista is well suited for mid- large companies that have the resources to customize it. We often have to go through our consultant which can be costly.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Vista is our company wide ERP. We utilize almost all the modules of the core product such as Accounting, HR, Job Cost, Project Management and many others. In addition we have purchased several of the add-on integrated solutions to compliment the product such as Team, HR Management, Field Management and cloud hosting in the VEC environment. Through Vista and the add-ons almost every person in the company uses it daily or weekly.
  • Job Cost module is strong, many controls yet still user friendly and functional.
  • Certified payroll is done particularly well.
  • The cloud hosting solution has been a positive experience, eliminating much of our on-premise cost and headache.
  • PO module can be very 'sensitive' and problems/issues are hard to resolve.
  • 2-way communication with add-on solutions versus 1-way, can create out of sync data between Team and Vista PM.
  • Work Centers are horribly clunky and customization of views and grids doesn't work, especially for Service.
Construction is obviously the target industry and I think it would be best suited for larger organizations with a solid IT and Accounting team of 4-6 at least. We have only 2 accounting team members and they struggle to keep up with the product, updates and features all the while doing their day to day work.
Sometimes can be very slow and often the answer is "buy a customization." Too many bugs go unresolved, i.e. Service Work Center. I think support has a lot of room to improve.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Vista by Viewpoint in our accounting department - Accounts Receivable, Accounts Payable, Cash Management, General Ledger, Payroll, Human Resources, as well as Equipment Management, Inventory, Job Cost, Material Sales, Project Management, and Purchase Order.

We have found Vista by Viewpoint to be user-friendly and very versatile with the ability to create user defined fields.
  • User defined fields can be created in all modules.
  • The ability to sort and filter when viewing grids of information.
  • The import feature made converting our existing information very easy.
  • The Clearview website is available to answer many questions and for training as well.
  • The suggestion box is awesome if you have ideas for improvements.
  • It would be nice to have a simple export to Excel.
  • We would like to see an app available for individual remote time card entry on a phone. Vista is working on one but we have not found it usable yet.
Vista by Viewpoint is very user-friendly and versatile. However, reporting is a challenge.
Slow response time.
December 30, 2020

Vista by Viewpoint Review

Score 4 out of 10
Vetted Review
Verified User
Review Source
Vista is being used as our Construction Management Software across the entire company. Last June we also purchased Keystyle which was then purchased by Viewpoint. We use all Modules except for the Service Modules and the Resouce Modules. We use Viewpoint to address the majority of our business problems, we have put a lot of customization into Viewpoint. We have 500+ Custom reports along with many user-defined modules/tables.
  • Track Jobs - the PM Module allows tracking of a job.
  • User Defined Database - My sell on Viewpoint was how easy it was to add custom fields/tables and even create custom procedures for areas where Viewpoint did not have a module for that.
  • Equipment Tracking - Equipment Tracking is done very easily in Viewpoint.
  • Safety Training - Viewpoint tracks/compiles training however the reports are basic. We need to be able to see training by looking at a job and the employees on the job for certain training classes and seeing if the class is expired, missing or current. The entire safety training could use an overhaul.
  • PM PO Change Orders - this needs to be added into the PO Work Flow for the PM Side. There is not a way to do a change order and keep it in the PM PO Workflow.
  • Employee Info - A picture on the HR Resource Master would be great, then allow to print badges from there and also assign each employee a QR Code so the QR Code can be scanned for training or to get a list of the person's training.
Viewpoint Support - The support side for Vista is lacking in the amount of time it takes for a response and then also the time it takes to get the issue resolved.
Recently, I've had a ticket open for 2 weeks with no response, I had to go to the support manager to get a response. The longest ticket I had open with no response was 13 weeks, which is not acceptable. Also, Support needs to pay attention to time zone's and not call, leave a message and then send an email about how they can't get a hold of you and will close the ticket if they do not hear from you the next day. Viewpoint support is also very poor at keeping issues/cases updated on their side. It would be nice if I could go in and look at the issues/cases and see what Viewpoint is doing so I do not have to ask for a status update all the time. Support also does not read the information that is sent in on a ticket, they will send me links to articles in Clearview that are not even related to the problem submitted. Also if I add screen prints or attachments when I do get a follow up from support they always ask for me to submit screenshots because they cannot see them, even though I have submitted them with the initial ticket.
Support was very poor for a long time, I have noticed this year that we are getting a better response. It is still not up to where it was 5 or so years ago but it has come a long way. I normally get a response from a ticket the same day now instead of 13 days later. The follow up is much faster.
Jessica Rondash | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Viewpoint is used by our operations and accounting departments. We use it for most project management functions such as all subcontractor invoicing and client billings. Viewpoint has allowed the company to all use a common system.
  • There are a lot of customization options, especially in the reporting function.
  • It links different modules together, I.E you can only write change orders to subcontractors that have subcontracts on your job.
  • It allows us to collect data and report on it, for example, we can see invoicing by business unit or by project executive, etc.
  • Some parts of Viewpoint are not the most user-friendly and it takes time to get used to the program in order to use it fully.
  • There are error loops you can get stuck in when making an accidental error.
  • Viewpoint works well for lump projects but the billing and invoicing does not lend itself to CM jobs.
I think Viewpoint is good for general contractors. It is not the perfect software, but all software has drawbacks. The fact that you can add so much customization and create new reports is very valuable. It's less appropriate for a company that does primarily CM work.
Support has always been very helpful and has gotten back to us quickly. In addition, they have a very robust knowledge base.
Score 4 out of 10
Vetted Review
Verified User
Review Source
Vista by Viewpoint is used as our main project management software. Project Managers, Project Engineers, Project Assistants, & Project Accountants are the main daily users, but other users have access to the software and occasionally will utilize it. The problem it is used to address is documentation and project management through the course of a construction project. It excels in some instances but falls short in others.
  • Uniform processes and controls between different parts of the company, and different projects
  • Customization and ability to provide as much or as little information as desired
  • Very outdated interface
  • Little to no onscreen help or directions to help guide users
Vista by Viewpoint is a good program for mid-sized to large construction companies that can set a process and keep it. It does seem a little "clunkier" than some of the other options available but it does appear to have more options and abilities than some of the "premier" construction administration tools out on the market.
Though I have not interfaced with Vista by Viewpoint's support team, I know my office has, and it seems like changes or issues are addressed or resolved in a timely manner. It also seems like the program has the flexibility to integrate or be changed to become a custom solution for our company.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Vista by Viewpoint is used across the company. This includes core accounting functions such as AP, AR, Payroll, GL. It is used by Operations for project cost controls and purchasing, field time collection, and progress tracking. Our service department uses the Service module for dispatching, work order logging, contract management and customer billing. An extensive Safety program has been built on the software, which allows full integration with project and employee info.
  • Being on a Microsoft SQL platform enables easier development and integration with 3rd party software.
  • It has a very flexible User Defined fields and tables system to allow customizing to the user's needs without breaking standard features.
  • Security management is very granular.
  • Its history is that most entries are transaction-based, requiring batch processing. Some of these could be moved to background batch processing so the batching would be more transparent to the user.
  • More data needs to be available on mobile devices. They are making a move in this direction, which is good.
  • Some screens allow flexibility of viewing data in grid views, but the export of this data to Excel could be improved. This is mostly seen in Workcenters.
Probably not cost-effective for very small companies. It seems to fit mid-market very well. We have 3 companies with very different needs, and it was flexible enough to work well for us in each scenario. This included a company with 20 different unions and a non-union company. Payroll supported both. Consolidation of multiple companies was easily done as the data all resided in the same database.
When privately owned, it was very good, then dropped when owned by Bane Capital Investments. Now that it has been bought by Trimble and has a home, support is back up again. Response time is better than most software companies, and the information provided is good. They have Chat support for quick answers, and a good Knowledge Base and video libraries.
James Ward | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We utilize Vista throughout the entire organization to managing our GL, AP, AR, EM, JC, JB, PM, HR, IM and UD. We have been using Vista with integration to our field data capture for over 5 years. Vista gives ample methods for getting external data into the application, which is very useful during initial setup as well as ongoing integration.
  • Vista's batch processing method makes it simple to locate issues and identify the root cause.
  • Customization with the core product, and more so with the UD module, are simple, maintainable throughout the upgrades and virtually self documenting.
  • Support for more complex issues could be addressed faster.
The multi-warehouse inventory control is very complete and well suited for tracking varying inventory costs across multiple locations. One thing we track is the footage on each reel of cable in inventory; while Vista will not do this standard, we are working with professional services to add the enhancement/extension.
The majority of the time support is excellent. Occasionally, the wait times for a return call on a support ticket can be extreme. But, there is always an escalation path available once you have proved you are worth (or entitled) to support.