An excellent product that I have recommended to many other charities.
January 15, 2026

An excellent product that I have recommended to many other charities.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with White Fuse

White Fuse is used for our membership database and also our website. Previously we had no proper database, just an increasingly unwieldy Excel spreadsheet.

White Fuse has transformed our ability to manage our members data, renewals etc very effectively and allows us to send emails to all or segments of our membership very easily.

Pros

  • It is a highly effective tool for managing members' data, renewals etc. Those members paying by DD or credit card do so via the linked platforms of GoCardless and Stripe so their renewals take place automatically, which very significantly reduces the time it used to take.
  • The support offered by White Fuse. Support is always speedy and helpful. If one finds some functionality that WF does not yet have, it is added to the list of upgrades and in due course is incorporated. This is really excellent.
  • We also have an online form for grant applications (we are both a membership organisation and a grant giver) which makes it easy for libraries and archives to apply to us for funding.
  • The lack of spam that I receive via the site. It was a problem but it now isn't at all and this is a great plus.

Cons

  • The website 'end' of White Fuse could perhaps be improved. We previously had a Drupal website which allows more variety of content and formatting. Currently in White Fuse there are times when one has to go to HTML mode to amend formatting and for someone who has zero experience of programming this can be tricky.
  • The ability to send proper invoices automatically via White Fuse. Many institutional members require a formal invoice rather than the invoice notification that White Fuse currently sends. This would save us time.
  • Very positive. Obviously we now pay for WF whereas our excel spreadsheet was free but our excel system was impossible to use and we probably irritated or lost members because it was quite unequal to the task.
  • The website is included in the monthly payment we make which should be factored in by potential WF clients when reviewing cost/benefit of adopting White Fuse. In our case we have had to continue with a separate but linked site for our database of past grants. This database has grants from 1931 to present and is huge so it's not, I think, a negative point for White Fuse that it is simply too large to be accommodated.
10 overall but the website is 8 because it isn't sometimes possible for me (a non programmer) to create new sections with complex formats. In this case I ask WF to take our content and format it etc for me.
Before I recommended that we adopt White Fuse I researched many other similar products and also spoke to users of those and of White Fuse. It is a while ago and I am afraid that I no longer have a note of which products I researched.

Do you think White Fuse delivers good value for the price?

Yes

Are you happy with White Fuse's feature set?

Yes

Did White Fuse live up to sales and marketing promises?

Yes

Did implementation of White Fuse go as expected?

Yes

Would you buy White Fuse again?

Yes

I really only know how we use it so I cannot really make a useful comment here.
However I have put 10 above as I have already recommended White Fuse to a number of organisations.

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