Overall Satisfaction with WileyPLUS
It is used as an ancillary for our Intro Accounting classes.
- Frequent updates.
- Excellent support.
- Helpful outside of WileyPLUS- teaching methods, contacts with other professors, [etc.]
- 24/7 help.
- Ability to make changes in WileyPLUS quicker. Too many clicks [required] to accomplish some tasks.
- More videos for chapters.
- More students pass class.
- Students participate more in class.
- More students become accounting majors or minors.
I have used Pearson MyLab. WileyPLUS is easier to use and students seem to like it more.
Do you think WileyPLUS delivers good value for the price?
Yes
Are you happy with WileyPLUS's feature set?
Yes
Did WileyPLUS live up to sales and marketing promises?
Yes
Did implementation of WileyPLUS go as expected?
Yes
Would you buy WileyPLUS again?
Yes
Using WileyPLUS
3 - Professors
Knowledgable, able to communicate, and available.
- Student support.
- Faculty support.
- We all use it the same.
Evaluating WileyPLUS and Competitors
- Product Features
- Product Usability
- Prior Experience with the Product
Other faculty had used WileyPLUS and explained its features.
It was a group decision. I might want to get the reps more involved.
WileyPLUS Implementation
- Implemented in-house
Change management was minimal - Follow the directions, ask questions if you do not know.
- Getting the right course code.
WileyPLUS Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Support cares about my success | Slow Initial Response |
Only comes in one level.
Support is always excellent.
Using WileyPLUS
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Feel confident using Familiar | None |