Wishpond- Run don't walk away from this company
March 20, 2023

Wishpond- Run don't walk away from this company

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Wishpond

Over-promised and under-delivered. I spent over $8k and the team didn't produce one customer call, not one. We operate in a mature market and to say the team overpromised is an understatement. Run don't walk from this company.

Pros

  • analytics

Cons

  • delivering on promises
  • working to ensure successful business outcome
  • willingness to provide financial flexibilty when service isn't working
  • loss of revenue
  • time lost

Do you think Wishpond Propel IQ delivers good value for the price?

No

Are you happy with Wishpond Propel IQ's feature set?

No

Did Wishpond Propel IQ live up to sales and marketing promises?

No

Did implementation of Wishpond Propel IQ go as expected?

No

Would you buy Wishpond Propel IQ again?

No

We hired Wishpond to run a fully automated, done-for-you marketing campaign. The campaign produced zero results so we basically flushed $8k down the drain. Hard pill to swallow. I blame myself for not doing more research upfront.

Wishpond Propel IQ Feature Ratings

1.5
WYSIWYG email editor
1
Dynamic content
1
Ability to test dynamic content
1
Landing pages
Not Rated
A/B testing
1
Mobile optimization
1
Email deliverability reporting
3
List management
3
Triggered drip sequences
1
1.0
Lead nurturing automation
1
Lead scoring and grading
1
Data quality management
1
Automated sales alerts and tasks
1
Campaign Management ()
Not Rated
Not Rated
Social sharing and campaigns
Not Rated
3.0
Standard reports
3
1.0
API
Not Rated
Role-based workflow & approvals
Not Rated
Customizability
1
Integration with Salesforce.com
Not Rated

Comments

  • Charles França | TrustRadius Reviewer
    Charles França
    commented 2 years ago
    Hello, Thank you for sharing your feedback about your experience with Propel IQ, and we're genuinely sorry to hear that it didn't meet your expectations. We understand your disappointment with the campaign's performance, and we apologize for any over-promising and under-delivery that you encountered. We take your concerns seriously, and it's important to us that our clients receive the value they expect from our services. With the limited information I have at the moment, I could not identify your email or account's name. Do you mind writing to csm@wishpond.com so that I can ensure that one of our Customer Success team members will be able to help solve the issues you're going through and compensate you for them? Once again, we apologize for any inconvenience you experienced. We appreciate your feedback, as it helps us improve our services. Best regards, Charles França Customer Success Team

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