Item: Zephyr Scale
Rating: 8
Author: Joshua Li

Use Cases and Deployment Scope

We use Zephyr Scale as a project systems testing management platform. We recently transitioned from TestRail to Zephyr Scale to better integrate our management tools including Jira/Confluence. Although our time with Zephyr Scale is recent, we are still learning and optimistic about experiencing an efficient testing platform. Zephyr Scale is scalable test management compatible with Jira so better project management and testing visibility is possible.

Pros and Cons

Scalable and compatible with Jira & Confluence
Improves testing visibility, data analysis, collaboration with reports & gadgets
Easy to retrospectively trace testing with change history

Not as valuable if not already using Jira or Confluence
Can be overlooked if the user does not set automation
Needs better first time tutorials

Return on Investment

Dozens of added testing capability via integrated gadgets
Reduced testing and tracking time
Faster and clearer testing operations awareness

Alternatives Considered

TestRail

Zephyr scale is easier to work with and more seamlessly used because it is natively integrated with Jira and Confluence. TestRail cannot provide the same scalable experience and is rather dated and limited in capability. Developers rather use tools that are compatible with each other, and Zephyr scale offers that.

Key Insights

Do you think Zephyr Scale delivers good value for the price?

Yes

Are you happy with Zephyr Scale's feature set?

Yes

Did Zephyr Scale live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zephyr Scale go as expected?

I wasn't involved with the implementation phase

Would you buy Zephyr Scale again?

Yes

Other Software Used

Grafana, Prometheus, Grafana Loki

Likelihood to Recommend

Jira and Confluence are widely implemented in organizations of various industries so incorporating Zephyr Scale is a very seamless method of adding scalable testing management. Testing visibility and end to end traceability is possible and integrates in Jira. Developers and engineers are able to take advantage of the built-in reports and statistics and even automate testing. The value is greatly reduced for organizations that do not already implement Jira and Confluence as the native integrated compatibility is much of the value.

Zephyr Scale Seamless & Scalable

Overall Satisfaction with Zephyr Scale