1. Home
  2. Email Encryption Software
  3. Webroot Advanced Email Encryption powered by Zix Reviews
  4. User Review of Webroot Advanced Email Encryption powered by Zix
Another Happy Zix Customer!
March 02, 2017

Another Happy Zix Customer!

Jeff Nickles | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zix Email Encryption (ZixEncrypt)

We use Zix across our whole enterprise. We needed a policy-based email encryption system to protect us from unintentional disclosures of confidential information. We didn't want to have to rely on individual employees to decide what email messages need to be sent securely and which ones do not. Our ZixGateway takes care of that for us and that makes me sleep better at night.
  • Scans every message to determine if it needs to be sent securely according to the policies we defined.
  • Our ZixGateway uses what Zix calls the "Best Method of Delivery" to send messages securely. We particularly like the TLS First feature that attempts to send messages needing security via a TLS connection directly to the recipient which is more user-friendly than other methods of secure delivery.
  • The whole system is very reliable. We rarely have any support issues, but when we do, Zix Support is always very dependable, knowledgeable and professional.
  • The initial configuration of the ZixGateway is pretty involved. You have to put some serious thought into how you construct your policies because you are going to be depending on this logic to decide what gets sent securely.
  • As Zix has evolved over the years, they've included features that have significantly improved the user-friendliness of secure messaging. Their Best Method of Delivery model is an excellent way to handle delivering messages to a wide-variety of recipients in the most friendly manner possible.
  • Zix certainly adds to my peace of mind. The system just works and it makes the decisions for you in terms of what needs to be sent securely.
  • All of the positives I've mentioned about Zix has made it one of the easiest systems we have in terms of user adoption. It would be difficult for us to move to anything else now that we've used Zix.
We wanted something that was common in our industry so our clients and partners would understand it. We also wanted an email encryption system that was policy-based so our users didn't have to do anything to ensure private information was well-protected. Zix fits the bill in both instances.
Zix is very well-suited for companies in the insurance and health care industries. There are a lot of Zix users in these industries and this makes secure communication seamless. It might be the same for other industries. I'm just not as familiar outside of the ones I mentioned. If you don't want to have to depend on your employees to decide what needs to be sent securely, then Zix is definitely the company you want to work with.

Using Zix Email Encryption (ZixEncrypt)

Zix is very easy for the user. In fact, it can be completely transparent to the end-user if you so desire. However, it does take a some work and testing to get everything set up just right initially. It isn't so much that the system is difficult to administer as much as it is that you have to really know what you want.