Configure it, secure it, and forget it.
January 07, 2021

Configure it, secure it, and forget it.

R Holter | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zix

Zix is used by all county offices as a way to ensure sensitive information is kept secure at a time when it is least thought about, through email. Most staff believe their email systems are secure; Zix ensures it. Using the preconfigured filter lexicons, Zix ensures medical, staffing, and other personal or sensitive information is secured by automatically encrypting the information before it sends it to an outside party. It is great to have the peace of mind that our information is automatically being reviewed before being sent.
  • Automatic review of messages before being sent
  • Enabling staff to encrypt messages regardless of information
  • Always reviewing and updating the lexicons based on current laws, policies, and practices
  • The only issue: I wish Zix currently had an auto-update feature of the lexicons, rather than having to perform the updates manually.
  • Piece of mind ensuring all departmental sensitive information is secure.
  • Less concern of sensitive information being sent that is not encrypted.
Because you do not have to change configurations much, I find the use of Zix to be very easy. There are programs out there where you have to re-learn the application in order to make changes. This is not one of them. The online prompts and reminders are a great assistance as well.
We added a second domain to our account and Zix customer support was right there. They provided us all the assistance we needed to ensure the second domain was added correctly and functioning properly. They also continued to ensure the configuration was completed a few days later after additional testing was completed. This was all done before the ticket was closed.
The sales staff and online customer service prompts were what made us decide to look into Zix products. The ease of implementation into our configuration and then the ability to edit the lexicons completed the decision.
The cost can be an issue for some organizations.