Support experience with Zoho Deskhttps://www.trustradius.com/help-deskZoho DeskUnspecified7.8391012019-04-01T18:29:31.875Z
April 01, 2019
Support experience with Zoho Desk
Score 1 out of 101
Overall Satisfaction with Zoho Desk
We are a software company. Zoho Desk is used in our company as the main entry point for customer support.
- Lost customer messages; need to exchange with the customer by a different way.
- Migration from our previous tool was never achieved, losing some bits of information.
I think that Zoho Desk is a good product for small to medium-sized company. But when you want to support your customer at a high level like we want to do, it is really difficult to rely on Zoho Desk. The exchanges we have are not very constructive and we are not having the level of support we expect from a Support Service company.