Luis Manuel Cervantes Castro
Luis Manuel Cervantes Castro
Member for 2 years
6 ratings & reviews completed
Average rating:
Reputation: 100
| Title | Workforce Manager |
|---|---|
| Job Type | Manager |
| Department | Other |
| Company | Vervent |
| Industry | Financial Services |
| Size | 501-1000 employees |
Expertise
| Product | Experience | Level of Expertise |
|---|---|---|
Genesys Cloud CX | 2 years | |
Zoom | ||
Skype for Business, now part of Microsoft Teams | ||
Adobe Workfront | ||
Google Forms | ||
Trello | ||
Asana | ||
Webex Meetings | ||
BlueJeans Meetings (discontinued) | ||
Microsoft Project | ||
Calabrio Teleopti WFM | 2 years | |
GoTo Meeting | 5 years |
Badges
Pundit- Call Center Workforce Optimization
Pundit- Chatbot
Pundit- Collaboration
Pundit- Customer Experience Management
Pundit- Intelligent Virtual Assistant
Pundit- Voice Recognition
Pundit- VoIP
Pundit- Contact Center
Ratings and Reviews
| Product | Rating | Rating Date | Review Link |
|---|---|---|---|
| Genesys Cloud CX | Jan 2, 2023 | Read Review | |
| GoTo Meeting | Dec 8, 2023 | ||
| Calabrio Teleopti WFM | Jan 2, 2023 | ||
| Zoom | Jul 21, 2022 | ||
| Google Forms | Jul 21, 2022 | ||
| Webex Meetings | Jul 21, 2022 |