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Zoom Workplace

Score8.5 out of 10

5,928 Reviews and Ratings

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What is Zoom Workplace?

Zoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.

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Categories & Use Cases

Media

Screenshot of an example collaboration feature. These are used to: Transcribe, summarize, and capture action items with AI Companion from your in-person meetings. Improve visibility and alignment by sharing emails to chats Elevate a chat to a meeting or phone call to get to resolution faster. Continue meeting conversations and easily access shared information in Team Chat.
Screenshot of an example of Zoom's productivity features. These features are used to: Improve productivity across teams, locations, and time zones. Organize project deliverables and assets in a centralized, collaborative doc. Collaborate and map out projects visually on a whiteboard. Jumpstart brainstorming sessions using AI and templates. Gather valuable team input for well-informed decision-making with surveys and polls. Stay on top of action items surfaced from across Zoom Workplace.
Screenshot of some additional collaboration features. These are used to: Optimize office experiences and in-person time. Make sure remote participants feel connected with what is going on in the room. Collaborate across remote and in-person teams on a virtual whiteboard. Easily know and identify who is in the room and who is speaking in a Zoom Room with smart name tags and smart speaker tags.
Screenshot of an example of Zoom's AI companion. This feature is used to streamline communications, improve productivity, increase employee engagement, and optimize flexible work.
Screenshot of additional AI Companion features. The tools is also used to: Launch internal campaigns. Deliver visually rich updates with live streams, billboards, and videos. Ensure critical comms are never missed with read receipts. Send updates to deskless workers with Workvivo TV and Chat.

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Screenshot of an example collaboration feature. These are used to: Transcribe, summarize, and capture action items with AI Companion from your in-person meetings. Improve visibility and alignment by sharing emails to chats Elevate a chat to a meeting or phone call to get to resolution faster. Continue meeting conversations and easily access shared information in Team Chat.

Zoom Workplace Key Features

Learn about the best (and worst!) features Zoom Workplace has to offer, as determined by TrustRadius' reviewers.
Based on 5,928 ratings of Zoom Workplace's features
View all Zoom Workplace features

Top Performing Features

  • Desktop sharing

    Presenters can remotely share a view of their desktop with attendees.

    Category average: 9.2

  • Meeting initiation

    Meetings can be easily initiated, whether they are scheduled or on the fly.

    Category average: 8.9

  • Record meetings / events

    Meetings and webinars can be recorded for playback.

    Category average: 8.9

Areas for Improvement

  • Call screening

    Ability to block numbers or send calls directly to voicemail

    Category average: 8.4

  • Call park

    Ability to hold calls in virtual location and subsequently access from any phone in system

    Category average: 8.5

  • Voicemail Transcription

    AI-powered voice-to-text transcription of voicemails

    Category average: 8

Who Buys & Uses Zoom Workplace

Zoom Workplace Reviews

What users are saying about Zoom Workplace.
View all Zoom Workplace reviews

Pros

  • Exceptional ease of use for a wide range of users.
  • Reliable core meeting functionality with high-quality video and audio.
  • Effective screen sharing capabilities for presentations and collaboration.

Cons

  • User interface and navigation can be difficult, especially in admin portals and chat features.
  • Connectivity and performance issues, including application lag and call drops in large meetings.
  • Complex settings and non-intuitive feature nesting contribute to UI complexity.

Zoom still rocks.

Incentivized
François LavalléeView profile
president in Human Resources at Aliter Concept (1-10 employees employees)

Use Cases and Deployment Scope

I mostly use Zoom to connect with colleagues around the world through virtual communities. During the pandemic, I also delivered weekly training sessions to my usual face-to-face clients. These days, I alternate between Teams (whew!) and Zoom (Yeah!) to facilitate meetings with my clients. Although Teams has improved, it is still far behind Zoom in terms of ease of use and functionality.

Pros

  • Ease of use.
  • Amazing breakout room.
  • Live surveys.
  • Possibility to integrate other apps like Miro.
  • The recent AI assistant.
  • The ease of recording the sessions.
  • The AI summary.

Cons

  • The new toolbars are not really an improvement over the old ones. Takes time getting used to ..should be in alphabetical order.
  • The chat from breakout rooms should be available separately.
  • it would be nice to be able to record the breakout room.
  • And have separate summaries.
  • Automatic sound from video.

Return on Investment

  • Zoom saved my business during the pandemics.
  • Zoom's functionality was far ahead of anything available in the early days of the pandemic.
  • In the last few months, the annual subscription has not appropriate for my use, so I might cancel it because I rarely use the extended session feature anymore.
  • I wish there were a one-shot option to purchase a single 2-hour session with all the full features (AI, recording, etc.) instead of an annual subscription.

Alternatives Considered

Microsoft Teams

Other Software Used

Apple Keynote, Apple Preview, Apple Numbers, Miro, Slido

Zoom Workplace has improved team collaboration

Incentivized
Priyam PasariView profile
Marketing Analyst in Marketing at Apollo Global Management (10,001+ employees employees)

Use Cases and Deployment Scope

I have been using Zoom Workplace regularly to connect with teams across the globe. It has resolved the problem of effective team communication. The features like screen sharing, co-working and conducting workshops have become easier than earlier. It has helped us in decreasing our time to market as decisions don’t wait for physical meetings and saved a lot of travel cost for the company.

Pros

  • Conference video call
  • Screen sharing
  • Shared Whiteboard
  • Q&A

Cons

  • The whiteboard can be improved to reduce the lag and increase responsiveness
  • Bandwidth issues should be solved to reduce lag and abrupt disconnection of calls
  • The features like hand-raise and other reactions can be places directly on the main tab rather than going inside reactions and then click on hand raise

Return on Investment

  • Reduced time to market
  • Reduced cost of travel and inperson meetings
  • Improved the quality of meetings by knowing the meeting analytics
  • Improved on-site support to team members

Alternatives Considered

Microsoft Teams and Webex Meetings

Other Software Used

SAP SuccessFactors HCM, Salesforce Sales Engagement, Salesforce Marketing Cloud Social Studio (discontinued)

Streamline Virtual Meetings and Follow-ups.

Incentivized
Linzy CoteView profile
Revenue Operations Manger in Information Technology at SquadLocker (51-200 employees employees)

Use Cases and Deployment Scope

We utilize this for meetings with external stakeholders, potential clients, and existing clients. It created a seamless way to host a meeting, take notes, and record.

Pros

  • Easily records and stores recording of meetings for future review.
  • Ability to create different meeting types.
  • Easily present decks while still being able to view audience.

Cons

  • If the AI note taker could show the notes as it is taking them. This would allow us to edit and add further context.

Return on Investment

  • Improved our retention rate for our customers by allowing clear follow-up post-meetings.

Alternatives Considered

GoTo Meeting

Other Software Used

Gong, Nooks

Zoom a Great Communication Tool for Fully Remote Companies.

Incentivized
Luis Yoichi Morales
Senior Staff Researcher in Engineering at Standard Cognition (51-200 employees employees)

Use Cases and Deployment Scope

We use Zoom for video calls in our everyday work. We are a fully remote company; therefore, we stay connected through video calls. We have people in the UK, Japan, Italy, and the U.S. Proper video calling tools are vital for staying connected and having relevant discussions. The most commonly used features are screen sharing and the whiteboard.

Pros

  • Screen Sharing.
  • White Board Capabilities.
  • Video and sound quality.

Cons

  • Sometimes it is hard to handle the mosaic of all the people in the call.
  • I use Linux and MacOS and the apps are slightly different, so it is hard to find the buttons in the right place.
  • I wish it could detect that I am trying to talk and I do not realize that the mic is muted.
  • Or the opposite, when I am not talking and it is too noisy, it should warn me about it.

Return on Investment

  • Improved collaboration.
  • This was especially notable in 2020, when we started being fully remote, and Zoom helped keep us connected and hold our meetings.
  • I guess it was quite helpful for cost savings: when we went full remote, we stopped paying rent on the office. On the other hand, as employees, we saved money on commuting and on living close to the office.

Alternatives Considered

Google Meet, Slack and Microsoft Teams

Other Software Used

Google Keep, Slack, Cursor, Inkscape, Adobe Illustrator CC, Adobe Premiere Pro, Rippling, Overleaf, Google Slides, Intuit TurboTax

Great communication software

Incentivized
Cristian Herrera
Onboarding Specialist at Owner.com (201-500 employees employees)

Use Cases and Deployment Scope

Zoom is used as a tool to have company-wide meetings as well as interactions with customers. It solves the issue of communicating with our customers and internally and really helps us know how the company is doing while also helps to guide and resolve customer issues. As our business has people all over the world, this really helps bridge gaps.

Pros

  • Online meetins and connectivity
  • Guiding customers through screen sharing
  • Integration with Google Calendar

Cons

  • Automatically muye when in large meetings
  • Polls or voting functionalities

Return on Investment

  • It helps with collaboration across teams
  • Helps with resolving customer needs in a timely and efficient manner

Other Software Used

Google Calendar, Slack

Zoom Workplace Alternatives

Products similar to Zoom Workplace that may also meet your needs.
View all Zoom Workplace alternatives
GoTo Meeting
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Webex Meetings
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Microsoft Teams
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