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Zoom Workplace

Score8.6 out of 10

5,954 Reviews and Ratings

What is Zoom Workplace?

Zoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.

Read more details.

Media

Screenshot of an example collaboration feature. These are used to:
Transcribe, summarize, and capture action items with AI Companion from your in-person meetings.
Improve visibility and alignment by sharing emails to chats
Elevate a chat to a meeting or phone call to get to resolution faster. 
Continue meeting conversations and easily access shared information in Team Chat.
Screenshot of an example of Zoom's productivity features. These features are used to:
Improve productivity across teams, locations, and time zones.
Organize project deliverables and assets in a centralized, collaborative doc.
Collaborate and map out projects visually on a whiteboard.
Jumpstart brainstorming sessions using AI and templates.
Gather valuable team input for well-informed decision-making with surveys and polls.
Stay on top of action items surfaced from across Zoom Workplace.
Screenshot of some additional collaboration features. These are used to:
Optimize office experiences and in-person time.
Make sure remote participants feel connected with what is going on in the room.
Collaborate across remote and in-person teams on a virtual whiteboard.
Easily know and identify who is in the room and who is speaking in a Zoom Room with smart name tags and smart speaker tags.
Screenshot of an example of Zoom's AI companion. This feature is used to streamline communications, improve productivity, increase employee engagement, and optimize flexible work.
Screenshot of additional AI Companion features. The tools is also used to:
Launch internal campaigns.
Deliver visually rich updates with live streams, billboards, and videos.
Ensure critical comms are never missed with read receipts.
Send updates to deskless workers with Workvivo TV and Chat.

1 / 5

Screenshot of an example collaboration feature. These are used to: Transcribe, summarize, and capture action items with AI Companion from your in-person meetings. Improve visibility and alignment by sharing emails to chats Elevate a chat to a meeting or phone call to get to resolution faster. Continue meeting conversations and easily access shared information in Team Chat.

Top Performing Features

  • Desktop sharing

    Presenters can remotely share a view of their desktop with attendees.

    Category average: 9.2

  • Meeting initiation

    Meetings can be easily initiated, whether they are scheduled or on the fly.

    Category average: 9.1

  • Record meetings / events

    Meetings and webinars can be recorded for playback.

    Category average: 9.1

Areas for Improvement

  • Business SMS/External Messaging

    Unlimited SMS and/or MMS with clients

    Category average: 8

  • Voicemail Transcription

    AI-powered voice-to-text transcription of voicemails

    Category average: 8.3

  • Call park

    Ability to hold calls in virtual location and subsequently access from any phone in system

    Category average: 8.4

Who Buys & Uses Zoom Workplace

Pros

  • Intuitive user interface and ease of use for meeting setup and participation.
  • Reliable video and audio quality for clear communication.
  • Effective screen sharing capabilities for guiding customers and collaboration.

Cons

  • Complex user interface and navigation, particularly for backend management and settings.
  • Connectivity and performance issues, including application lag, slow screen sharing, and dropped calls.
  • Limited or problematic functionality within the mobile app, especially on Android and tablets.

I love Zoom Workplace for my workplace

Use Cases and Deployment Scope

We use Zoom Workplace for our weekly operational meetings, departmental meetings and we've recently adopted it as our phone system. So now when we get phone calls and voicemails it is through Zoom phone. It's great, especially the phone aspect, because you can set up holiday special voicemails, business hours, and other away messages on the phone. It also integrates with your calendar and your Zoom meetings, helping even more with keeping track of scheduling.

Pros

  • Integrating meetings into your calendar and Zoom phone
  • Setting up different voicemails for different times
  • Vacation and office hour timing

Cons

  • I wish there was a simple, easy button to push to turn everything off while you're away. I have sporadic hours so I have to go in and edit my hours every week. I wish there was a way to do it even monthly would be more helpful.

Return on Investment

  • It has really made getting together for meetings easier.
  • With the phone system that has made it so much easier too. I am away from my desk a lot and used to miss calls all the time but with the Zoom phone it also goes to my cell phone and helps me get calls so much better.

Alternatives Considered

Google Calendar

Other Software Used

Google Chat, Google Calendar, Google Drive, ChatGPT, Google Gemini

Zoom Workplace: a better option for online meetings

Use Cases and Deployment Scope

I use Zoom Workplace in Jinnah Public School & College, Hafiz Hayat, Gujrat to interact with my teaching staff for meetings. Moreover, I use it to monitor the online lectures observations. The product addresses the business problems where physical appearance is not possible to interact with the students and teaching faculty. The scope of use case is effective.

Pros

  • Live online meetings
  • Files sharing
  • Screen sharing
  • Video and Audio calls

Cons

  • Chat feature need improvement
  • Interface may be improved
  • Audio video calls may further be improved

Return on Investment

  • Improved institutional performance
  • Easy to use
  • Cost effective

Alternatives Considered

Microsoft Teams

Other Software Used

Microsoft Teams

Zoom Workplace great for any business

Use Cases and Deployment Scope

We use Zoom Workplace for all our conference rooms and phone system. The product is very stable and functions 100% of the time. Tech support is always available for help with any setup issues. Zoom Workplace is very easy for all our end users to navigate thru meeting options. AI tools are very helpful and easy to use. After working with other solutions I highly recommend Zoom Workplace.

Pros

  • Zoom Workplace sound and video quality is always great.
  • Zoom phone calls function well whether on phone app or PC.
  • Using Zoom Workplace along with Zoom Rooms makes a very easy to use solution for all meetings.

Cons

  • Some clients require use of Teams. Wish the interface for Zoom to Teams was a little easier to use.
  • PBX function is some what complicated.

Return on Investment

  • End user training takes very little time.
  • Working with clients is always easy and without connection issues.

Alternatives Considered

GoTo Meeting, RingCentral Meetings and Microsoft Teams

Other Software Used

GoTo Meeting, RingCentral Meetings, Microsoft Teams

Zoom Workplace Meetings Webinar and AI Companion

Use Cases and Deployment Scope

We use Zoom Workplace to host meeting with third parties and for conferencing for meeting with more than 300 participants.

Pros

  • Meetings with Third Parties
  • Large Meetings
  • Webinars

Cons

  • Ability to bypass the lobby for some large meetings while still keeping the security of the meeting.
  • Lighter Desktop version. Sometimes the desktop version takes a while to startup and just hangs.
  • Better AI summaries of the meeting transcription

Return on Investment

  • Improved collaboration with third parties.
  • Ability to host large meetings without any hiccups.
  • Potentially will help us consolidate virtual conferencing software platforms.

Alternatives Considered

Microsoft Teams and GoTo Meeting

Other Software Used

Microsoft Teams, GoTo Meeting

We Love Zoom Workplace

Use Cases and Deployment Scope

I am an online health and fitness coach, and I use Zoom Workplace as my main work tool on an every day basis for 1-on-1 meetings as well as hosting group meetings. It allows me an all-in-one tool to help me connect with clients, schedule clients, and run my business efficiently.

Pros

  • Reliable meetings
  • Clear scheduling
  • Email reminders

Cons

  • Meeting room organization
  • Longer meeting times
  • Larger meeting rooms

Return on Investment

  • Integration with tools
  • Client connection
  • Seamless calls

Alternatives Considered

Google Meet

Other Software Used

Fathom AI, Calendly