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Webex Meetings

Score8.7 out of 10

2,557 Reviews and Ratings

What is Webex Meetings?

Webex Meetings is a video conferencing solution powering hybrid work. It enables a seamless collaboration experience and better results with meetings that are designed to give everyone the ability to engage no matter their location, language, or communication style.

Read more details.

Categories & Use Cases

Videos

Webex Meetings Key Features

Learn about the best (and worst!) features Webex Meetings has to offer, as determined by TrustRadius' reviewers.
Based on 2,557 ratings of Webex Meetings's features
View all Webex Meetings features

Top Performing Features

  • High quality audio

    High quality audio connection is consistently available, with few or no interruptions.

    Category average: 8.5

  • High quality video

    High quality video connection is consistently available, with few or no interruptions.

    Category average: 8.4

  • Audience polling

    Presenters can ask for audience input.

    Category average: 8.2

Areas for Improvement

  • Integrates with social media

    Integrates with social media sites like Twitter and LinkedIn to promote meetings and webinars.

    Category average: 7.6

  • Whiteboards

    Presenters or attendees can share notes or annotations they’ve made on a whiteboard/meeting space within the web conferencing UI.

    Category average: 7.7

  • Low bandwidth requirements

    Software is optimized so that meetings do not require a huge amount of bandwidth.

    Category average: 7.3

Who Buys & Uses Webex Meetings

Webex Meetings Reviews

What users are saying about Webex Meetings.
View all Webex Meetings reviews

Pros

  • Delivers high-quality audio and video with effective noise suppression.
  • Provides broad accessibility and device support for diverse participation.
  • Offers effective and lag-free screen sharing for presentations and collaboration.

Cons

  • User interface is frequently described as cluttered, complex, or outdated.
  • Mobile application has limited functionality and performance issues compared to desktop.
  • Call quality and stability degrade significantly with unstable internet connectivity.

Webex Meetings is a powerful package

Incentivized
Matt Wukelich
AM in Information Technology at Hino Motors Manufacturing (201-500 employees)

Use Cases and Deployment Scope

We use Webex Meetings to have virtual meetings with suppliers and vendors. This allows us to have critical discussions without the need to be onsite. It is a great tool to have discussions with multiple people from all over the world. Certain vendors only use this app to have meetings.

Pros

  • Webex Meetings is easy and straightforward to use.
  • Anyone can use it throughout the world since it loads from a browser.
  • It has a paid and a free option.

Cons

  • I would like to see AI summaries for the free version.
  • Email integration would be nice
  • Improved sound quality

Return on Investment

  • This has saved money on travel to meet in person.
  • This has saved time because who don't have to travel.
  • It has provided better communication because it is so easy to set up and have a meeting.

Alternatives Considered

Microsoft Teams and Zoom Rooms

Other Software Used

Microsoft 365, Tenable Nessus, Crestron Fusion

Webex Meetings in Healthcare

Shane WoolfView profile
Lead Unified Communications Engineer in Information Technology at Community Health Network (10,001+ employees)

Use Cases and Deployment Scope

Webex is our primary collaboration platform. We use Webex Meetings for any and everything, ranging from collaboration between teammates for their daily work, to weekly team meetings, to large Town Hall type meetings. We have a very large Hybrid Workforce and Webex allows us to keep in touch with each other and ensures our caregivers can give our patients the best care possible.

Pros

  • Security is top of mind and Webex is an Industry Leader in this category
  • Crisp video and audio makes it easy for workers to work from anywhere
  • AI Assistant and Transcription Services make it easy to be fully engaged in the meeting and not get sidetracked with note taking

Cons

  • Webex could be easier to join if you don't have the app installed
  • Mobile integration with Carplay could be better
  • Easier to navigate through the meetings app

Return on Investment

  • Allowed us to maintain a Hybrid Work Environment
  • Allowed us to reduce our footprint of office buildings
  • Allowed us to keep in touch with our patients ensuring quality care continues

Alternatives Considered

Microsoft Teams and Zoom Workplace

Other Software Used

Webex App, Cisco Desk Series, Cisco Room Series

Webex Meetings For Home Office

Incentivized
peter mckenzieView profile
teacher at Chisholm Institute (1001-5000 employees)

Use Cases and Deployment Scope

When Covid made working from home compulsory i looked around for a communications product I could use. I needed a secure, consistent and reliable product that I could use to communicate with my colleagues. I started with Zoom but that got hacked. I then shifted to Webex Meetings. Webex Meetings met all of those criteria. Still using Webex for working from Home

Pros

  • Allows feedback from meeting attendees. Eg clap, thumbs up
  • Allows sharing of documents, screen share.
  • Has a whiteboard you can share with students
  • Students can also share their problems

Cons

  • I really cannot think of anything at present.
  • Perhaps a selection of elevator music while you wait for meeting to start.
  • A clearer link for students to join regular meetings

Return on Investment

  • As A Cisco Networking Academy we are able to use WebEx for free
  • Great return on investment

Alternatives Considered

Class for Zoom

Other Software Used

Navisite Productivity and Collaboration (Microsoft Office 365 and MDM), Microsoft Teams

Usability

Webex Meetings keeps us moving

Incentivized
Jared Rankin
Sales Director in Sales at Applause (501-1000 employees)

Use Cases and Deployment Scope

In my organization, I use Webex Meetings daily to collaborate with my colleagues. We are a fully remote organization, so meeting in person is not an option.

Pros

  • Captioning
  • Meeting transcription
  • video clarity

Cons

  • I think audio clarity has room for improvement in Webex Meetings
  • I think the Usability of common features, i.e. start trascription has room for improvement in Webex Meetings
  • I think clearing microphone defaults has room for improvement in Webex Meetings

Return on Investment

  • The impact Webex Meetings has on our organization's overall business objectives is that Webex Meetings is Critical for keeping a remote workforce engaged

My view of Webex Meetings

Incentivized
Verified User
Employee in Sales (51-200 employees)

Use Cases and Deployment Scope

I use it daily with the partners, team members, resellers and with Cisco employees. Webex Meetings is a good alternative option for Teams, and I extremely like the UI when you are having a call with multiple people. Webex Meetings helps me to connect with people from around the world, country-wide and even globally.

Pros

  • UI is great.
  • Webex AI Assistant is awesome.
  • Sends good reminders before the meeting starts.

Cons

  • Could include more filters.
  • Can't join meetings before the one who has arranged the meeting joins.
  • Doesn't have proper "out of office" tag.

Return on Investment

  • Easier to keep in touch with some people with Webex.
  • Cisco's tools Velocity HUB have made working a lot faster.
  • EOL bot is a great tool, it helps me to be more efficient.

Alternatives Considered

Microsoft Teams and Google Meet

Other Software Used

Microsoft Teams, Google Meet

Webex Meetings Alternatives

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