#1 most frequent
United States of America
87.2%34 installations of 39
What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
Categories & Use Cases
Videos
Top Performing Features
Mobile app for iOS
App for iPhone and iPad
Category average: 8.7
Hosted PBX
Hosted telephony infrastructure obviated the need for local PBX hardware
Category average: 8.5
Mobile app for Android
Android app
Category average: 8.6
Areas for Improvement
Directory of employee names
Voice directory of all employees for self-service dialing
Category average: 8.5
Call park
Ability to hold calls in virtual location and subsequently access from any phone in system
Category average: 8.4
Call screening
Ability to block numbers or send calls directly to voicemail
Category average: 8.4
Who Buys & Uses 8x8 Work
#1 most frequent
Health Care and Social Assistance
23.1%9 installations of 39
“The majority of our providers and staff use 8x8 Work regularly for external communications.”
#2 most frequent
Manufacturing
20.5%8 installations of 39
“Sometimes the support staff don't fully look through work orders or the set up of a company, and can lead people down the wrong path for fixes.”
#3 most frequent
Retail Trade
10.3%4 installations of 39
#2 most frequent
Australia
2.6%1 installation of 39
#3 most frequent
Canada
2.6%1 installation of 39
Pros
- Enables remote work flexibility across various devices and locations
- Intuitive design and efficient call management capabilities
- Comprehensive feature set including IVR, call queues, and reporting
Cons
- Inconsistent customer support quality, thoroughness, and response times
- Occasional call quality issues, including voice delays and disturbances
- Complex and unintuitive administrative console/user interface
8x8 Is a great product
Use Cases and Deployment Scope
We use 8x8 Work for our phones. It works extremely effectively, never requiring additional authentication. The overall system is seamlessly integrated between the native phone system and the cell phone system. This allows users to accept phone calls while on the go, and enables usage of do not disturb when they are not at work.
Pros
- Remains Logged In
- Excellent integration with phone system
- Allows do not disturb when out of office
Cons
- The dialer should be easier to access
Return on Investment
- Incredible increased connectivity with users
- Extremely reduced cost
- Greater ability to message internally
Usability
Alternatives Considered
Nextiva
8x8 Work is best in the market
Use Cases and Deployment Scope
I am using 8x8 Work every day for my business work. In my previous organization, I used a desk phone in the office. I can not use the office number from outside the office. Due to this, my client always complained that after office hours, you became unreachable. But now I am using 8x8 Work, I can use it on desk phone, laptop and in my Mobile phone as well. 8x8 Work is excellent in use. It has HD voice quality.
Pros
- 8x8 Work is doing well is Voice quality, I did not face any issue
- 8x8 Work has very good user interface
- Call Management is good
Cons
- Sometimes we face voice delay and disturbance in voice
- 8x8 Work a little bit costly
Return on Investment
- 8x8 Work has very good up-time due we always available for our client
- 8x8 Work helped to increase productivity because we can use it anytime and anywhere
- Simple in use
Usability
Alternatives Considered
Zoom Contact Center
Other Software Used
Descartes MacroPoint, DAT One, Google Workspace
8x8 Best U.S VoIP Provider
Use Cases and Deployment Scope
We Use it in Our Organization in San Francisco and New York. Also we are planning to increase 8x8 License in our new showroom which is opening shortly in Los Angeles. Our Employee use 8x8 to connect with their Clients and I Manage Admin Console. It's Quick and easy to use 8x8, Really Happy !!
Pros
- Easy GUI
- Quick Access
- User Friendly
- Easily Manageable
- Interesting to Use
Cons
- I think everything in 8x8 is perfect
- Easy to configuration
- No other comment
Return on Investment
- Calls handling is 100% and never drops
- Great Customer experience
- Easy to configure
Usability
Other Software Used
Focus Contact Center
8x8 Top of the line
Use Cases and Deployment Scope
Communication – telephone system and the people are
outstanding:
The phone system is very clear and easy to navigate. Our
people are mostly not electronically minded, and I really appreciate how
quickly everyone was able to get to hang of the system, I don’t know how we
survived without it.
I want to compliment the sales person; he was professional
and knowledgeable of the system. who answered the phone. They were so polite
and helpful right from the start. The 8x8 team does a wonderful job. I'm always happy to have
a conversation with such a friendly people.
Pros
- They listen to what we needed and provided the perfect solution
- There knowledge of the system that are out there and guiding us to the best solution, is priceless
- Not afraid of negative responses to suggestions, this was key, it helped use choose the right equipment
- They keep an eye out for the most updated systems available
Cons
- A larger selection of systems, but not sure if that is really helpful?
- With the experience all I can say is don't try and fix something that isn't broken
Return on Investment
- At first I thought the system was on the high side, until we started using it. It was a bargain at twice the price.
- an average our customer base increased 40% mainly because the system really upgraded our customer contact. Leaving messages became a lot nicer, and our customers noticed this right away.
Usability
Other Software Used
Comcast Business Internet
8x8 Use in a Non-Profit
Use Cases and Deployment Scope
We partnered with 8x8 back in 2023 and switched over our main number, added extensions, were afforded e-fax capabilities and utilized Poly VVX 350 and 450 devices. We have been able to utilize mobile and softphone features which provides the flexibility we need for our most treasured resources... the people. Wherever we may be, and it does not have to be our offices, we have the accessibility needed so we are available. 8x8 has been solid.
Pros
- 8x8 Work Desktop: Calls through my laptop, listen to VM etc...
- 8x8 App: Receiving calls to my work extension directly on my phone
- Easy to use interfaces (UI)
Cons
- Administration (admin.8x8) is a bit kludgy. Often difficult to navigate especially for settings.
Return on Investment
- We are a small non-profit, so there is not a significant ROI. We compared with other cloud-based solutions and this fit us.
Usability
Alternatives Considered
Ooma Office
Other Software Used
Microsoft 365, Cisco Meraki Dashboard, Breeze, Wrike, BombBomb, CyberSentriq DNS Filtering, BambooHR®, Tithe.ly, 1Password, Squarespace, Planning Center, vMix Live Streaming Software
