MSP deployed Genesys Cloud across our organization to replace an older Genesys PureConnect system. The system allowed us to remove all tethers to a physical data center and our corporate location and gave us the flexibility to work remotely. We have deployed skill based routing for all interaction types and leverage the ability to do complex call routes in Architect which is much simpler to use than prior telecom systems.
- Soft Phones
- Skill Based Routing
- IVR and Telephone trees
- Recording features
- Password expiration alerts and policies
This is a very robust phone system that can enable your agents to work remotely without access to a corporate network. This system is easy enough to spin up and unless you require complex routing rules, queues and call paths can be implemented in just minutes. We highly recommend this system for anyone who needs to implement a cloud phone system with little telecom expertise.