Hornbill

Hornbill's Service Management software with a 'Human Touch', enables organisations to provide excellent customer service while benefiting from the economies of consolidation on a single technology platform. Supportworks’ service desk templates are designed for rapid deployment within any employee or customer support environment, including ITIL compatible IT Service Management, IT Helpdesk, Customer Service, HR and Facilities Management, with the flexibility to build additional desks at minimal extra cost. Hornbill’s software supports customers at thousands of commercial and governmental sites worldwide. Hornbill Systems was founded in the UK in 1995 and has US offices in Dallas and New York.