Phano

Phano is a composite AI platform for Customer Success and Account Management teams in B2B SaaS. It analyzes every account each day, cross-referencing usage, relationship, support and every other connected source to surface churn risk and expansion opportunities before renewal, each with its likely cause and a recommended action.

Composite AI, not a single score

Rather than one predictive health score, Phano runs six analytical techniques in parallel and confronts their results, so a diagnosis is raised when independent signals converge. The six techniques are:

- Predictive scoring

- Conversation analysis

- Contact network

- Business rules

- Temporal analysis

- Cross-checking with contradiction detection

Every diagnostic exposes its evidence, contradictions and data blind spots. Specialized agents (Defense, Expansion, Field, Strategy) then turn each diagnostic into a ready-to-run plan: renewal briefs and expansion plans for CSMs and Account Managers.

Meeting intelligence, end to end

Phano also covers client meetings: a full brief before every call, live coaching during it, a structured recap written to the CRM record after, and the follow-up email drafted in the user's inbox, never sent automatically.

Headless delivery, no new dashboard

The intelligence is delivered where teams already work: enriched CRM fields (HubSpot, Salesforce, Pipedrive, Attio, Zoho), Slack and Microsoft Teams alerts, a morning email digest, webhooks, plus REST API and MCP access for custom tools and AI assistants.

Self-serve from day one

Setup is self-serve with a one-click CRM connection: the first diagnostics arrive the same day. A 30-day free trial is available with no credit card, then a flat Standard plan at 99 EUR/month for up to 100 customer accounts.