Overview
What is Vision Helpdesk?
Vision Helpdesk, which started in 2005 as a simple help desk software has evolved into three customer service and IT support management tools. Help Desk Software - A multi-channel help desk software that allows users to manage customer communication across…
Pricing
Starter Help Desk
$8
Starter Help Desk
$12
Pro Help Desk
$16
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $8 per month
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Vision Helpdesk?
Vision Helpdesk, which started in 2005 as a simple help desk software has evolved into three customer service and IT support management tools.
Help Desk Software - A multi-channel help desk software that allows users to manage customer communication across various channels like email, web portals, chat, phone, and API.
Satellite Help Desk Software - A multi-company/brand/product help desk software that allows users to manage support for multiple companies in place.
ITIL / ITSM Service Desk Software - Vision Helpdesk IT Service desk software follows the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). This product is a service desk that includes CMDB, Release Management, Change Management, Solution or Knowledgeable Management, Problem Management, Incident Management, and Asset Management.
Live Chat Software - A secure, real-time multi-company live chat messaging platform that improves customer engagement by helping sales teams to convert website visitors into paying customers. Further, It aims to enhance customer support team productivity by giving them the ability to deliver quick and reliable support.
Vision Helpdesk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
- Supported: Attachments/Screencasts
- Supported: SLA management
Self Help Community Features
- Supported: Forums
- Supported: External knowledge base
- Supported: Internal knowledge base
- Supported: Q and A
- Supported: Surveys/polls
Multi-Channel Help Features
- Supported: Customer portal
- Supported: Live help chat
- Supported: Phone support
- Supported: Social integration
- Supported: Email support
- Supported: Help Desk CRM integration
Additional Features
- Supported: Multi Channel Help Desk
- Supported: Multi Company Help Desk
- Supported: Blabby - Staff Collaboration
- Supported: Incident Billing
- Supported: Task Management
- Supported: Help Desk Gamification
- Supported: Help desk Automation, SLA and Escalation
- Supported: Knowledge-base Management
- Supported: Self service Customer Portal
- Supported: ITIL / ITSM Modules ( Incident, Problem, Change, Release, Service Catalog, Vendor Catalog, Product and Financial Management)
- Supported: Live Chat Software
Vision Helpdesk Screenshots
Vision Helpdesk Video
Vision Helpdesk Integrations
- GoTo Meeting
- LiveChat
- Jira Service Management
- PayPal Payments Pro
- Authorize.net
- Stripe Payments
- TeamViewer
- Webex Meetings
- GoTo Resolve
- WordPress
- Joomla!
- Sugar Sell (SugarCRM)
- Zapier
- Google+
- Comm100
- LiveZilla
- CMS and CRM Software integration
- Zopim
Vision Helpdesk Competitors
Vision Helpdesk Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | Apple iOS, Android, Windows Phone |
Supported Countries | Global |
Supported Languages | Multilingual Product |
Vision Helpdesk Downloadables
Frequently Asked Questions
Vision Helpdesk Customer Size Distribution
Consumers | 10% |
---|---|
Small Businesses (1-50 employees) | 40% |
Mid-Size Companies (51-500 employees) | 40% |
Enterprises (more than 500 employees) | 10% |