Starting at $65 per month
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What is Agiloft Flexible Service Desk Suite?
Agiloft's Flexible Service Desk Suite includes the elements needed to manage a complex service desk: Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and complete ITIL/ITSM capability. According to the vendor, these fully integrated applications…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $65 per month
Product Details
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- Integrations
- Competitors
- Tech Details
- FAQs
What is Agiloft Flexible Service Desk Suite?
Agiloft's Flexible Service Desk Suite includes the elements needed to manage a complex service desk: Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and complete ITIL/ITSM capability. According to the vendor, these fully integrated applications work together to form a single system of record for all of an organization’s IT service processes, for 360-degree visibility and control. The vendor says their solution is designed to adapt and scale to an organizations growing needs and processes.
Agiloft Flexible Service Desk Suite Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Service restoration
- Supported: Self-service tools
- Supported: Subscription-based notifications
- Supported: ITSM reports and dashboards
ITSM asset management Features
- Supported: Configuration mangement
- Supported: Policy and contract enforcement
Change management Features
- Supported: Change requests repository
- Supported: Service-level management
Additional Features
- Supported: Deep and rapid customization of every aspect of the system, without coding: custom business rules, dashboards, workflows, tables, relationships, end user interface, look and feel, and permissions
- Supported: Rapid installation and configuration - Agiloft is the only company with the confidence to offer a 90-day unconditional warranty covering both the software and consulting services
- Supported: Fully customizable end user portal
Agiloft Flexible Service Desk Suite Screenshots
Agiloft Flexible Service Desk Suite Video
Visit http://www.agiloft.com/flash/contract-management.html to watch Agiloft Flexible Service Desk Suite video.
Agiloft Flexible Service Desk Suite Integrations
- Salesforce Sales Cloud
- LogMeIn Rescue by GoTo
- BeyondTrust Remote Support
- Google Drive
- DocuSign
- Microsoft Exchange
- QuickBooks Desktop Enterprise
- Microsoft Office
- Microsoft Outlook
- Credit Card Processing
- External Databases
- Active Directory / LDAP and Google Single Sign On
- WMI
- Barcode scanners
Agiloft Flexible Service Desk Suite Competitors
Agiloft Flexible Service Desk Suite Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Windows, Linux |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry |
Supported Countries | All |
Supported Languages | All |
Frequently Asked Questions
Agiloft Flexible Service Desk Suite starts at $65.
Cherwell Service Management, ServiceNow IT Service Management, and SolarWinds Service Desk (SSD) are common alternatives for Agiloft Flexible Service Desk Suite.
The most common users of Agiloft Flexible Service Desk Suite are from Small Businesses (1-50 employees).
Agiloft Flexible Service Desk Suite Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 5% |
Mid-Size Companies (51-500 employees) | 40% |
Enterprises (more than 500 employees) | 55% |