#1 most frequent
United States of America
81.0%17 installations of 21
What is RingEX?
RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.
Categories & Use Cases
Videos
Top Performing Features
Mobile app for Android
Android app
Category average: 8.6
Mobile app for iOS
App for iPhone and iPad
Category average: 8.7
Directory of employee names
Voice directory of all employees for self-service dialing
Category average: 8.5
Areas for Improvement
Call and meeting analytics
Analytics and reporting are available about both calls and meetings.
Category average: 8.3
User authentication
Administrators can require users to authenticate their identities before joining a meeting.
Category average: 8.6
Centralized communications management
All voice, chat, and video features can be managed from one central platform.
Category average: 8.6
Who Buys & Uses RingEX
#1 most frequent
Finance and Insurance
28.6%6 installations of 21
“Cost Savings.”
#2 most frequent
Health Care and Social Assistance
23.8%5 installations of 21
“Cost savings compared to non-VoIP options”
#3 most frequent
Professional, Scientific, and Technical Services
14.3%3 installations of 21
“RingEX has delivered a strong ROI by reducing communication costs through the app by roughly 20-30 percent.”
#2 most frequent
Canada
9.5%2 installations of 21
#3 most frequent
Australia
4.8%1 installation of 21
Pros
- Reliable call quality and system stability for consistent communication.
- Responsive and helpful customer support for issue resolution.
- Ease of configuration and user management for administrators.
Cons
- Inconsistent customer support quality and agent knowledge for complex issues.
- Limited and less customizable reporting and analytics features.
- Mobile application performance issues, including lagging and disconnections.
Honest Opinion of a Ring Central User/Administrator
Use Cases and Deployment Scope
In our mid-sized Healthcare business we use Ring Central for all of our day to day operations for scheduling patients, taking payments, communicating between staff and much more. It is a critical component of how we are able operate and make sure our patients get the best care possible throughout the week
Pros
- Reliable uptime of phone systems
- Clear communication when using the service
- Easy to manage admin portal
Cons
- More features for call queues
- Better management of individual phones
- Quicker customer service
Return on Investment
- More expensive than other options
- Savings when removing phone lines as you can keep the numbers to use in inventory later
- Massive time savings when changing menus or call hours in the portal
Other Software Used
Microsoft Teams, Zoho Desk, PDQ Deploy & Inventory
RingEx Reveiw.
Use Cases and Deployment Scope
RingCentral is used for all our business client calls and for some intra-organizational messaging. It helps us keep track of our incoming and outgoing calls. Additionally, because we have the app on our mobile phones, it comes in handy when we are on the move. We can pick up our calls and respond to clients on the go, which means fewer missed calls and communications. Additionally, we can keep our work communications separate from our personal calls without using 2 devices.
Pros
- Keeps call notes with the call assistance.
- I can view my text messages and calls at a glance on the desktop.
- Connecting calls on the app seamlessly.
- The customer service is particularly hands on and helpful.
Cons
- It will be nice to have more text room monthly.
- Providing clear instructions on how to access features, as most features are buried in the tabs.
- The ability to redial a number without having to go back to the settings buttons on the landlines will be nice.
Return on Investment
- Direct number lines for each station, means better work productivity.
- In app messaging also means better staff collaborations.
- Dedicated call lines also mean wider client reach.
Other Software Used
Microsoft Teams, Beehively, QuickBooks Desktop Enterprise
Great asset to your business.
Use Cases and Deployment Scope
We use RingEX as our phone system, "Teams communication", and faxing. We love it for the ease of faxing and the confirmation receipt once the fax is complete. The phones track all calls, so we can see whether someone has actually called the office and left a message. The ability to modify office hours in the app is also easy to use and is a wonderful feature. The help desk is also very responsive and helpful.
Pros
- Faxing and confirmation.
- Support desk.
- Answering service call forwarding.
- Telephone calls tracked - both incoming and outgoing.
Cons
- Can't think of any.
Return on Investment
- Enhanced patient accountability, we can track all calls - incoming and outgoing - patients tend to state that they called and left a message, but they either never called or did not leave a message. With RingEX, we can track whether they really did. It saves us quite a bit of time and aggravation.
- Faxing is more accurate and usually very quick. Because it's accurate, it saves us time with phone calls about faxes we never received and having to refax items. Also, faxing via the system instead of printing and scanning is a time-saver.
Other Software Used
Veradigm EHR, Email to PDF for Outlook, Microsoft Teams
Best VOIP tool for communication
Use Cases and Deployment Scope
We use RingEX to manage our calls, messages, and meetings in one place, helping us to improve team communication and handle customer support efficiently. and keep our 24/7 operations running very smoothly.
Pros
- RingEX works especially well in smart call routing so customers quickly reach the right team.
- Secondly, seamless switching between calls and messages and video calls without interruption.
- Easy collaboration with features like team chat, filesharing and mobile access.
Cons
- RingEX could improve with a more user-friendly for new users
- Provide better quality and consistency in low bandwidth
- Providing more advance reporting and analytic reporting
Return on Investment
- RingEX has delivered a strong ROI by reducing communication costs through the app by roughly 20-30 percent.
- Improving team productivity by around 20 percent.
- Call routing and quicker response time, ultimately helping us to handle more support requests.
Alternatives Considered
Vonage Business Communications
Other Software Used
Microsoft Teams, Vonage Business Communications, Dialpad Connect
Good but needs work
Use Cases and Deployment Scope
I like RingEX (RingCentral) as an applicant. The application allows me to record my calls, and respond to them them in detail, even if I'm driving or not able to take notes. Tech Support could be better. They should be able to diagnose a technical issue without me having to be on the call, on hold, waiting for them so they don't get another call and stop working on my issue. In addition, when I call about an issue, they call me nonstop back to back to ask me to hold while they try to resolve my issue. They need to figure out a better way.
Pros
- Record Calls
- Only carry one phone
- Transcript of calls
Cons
- Tech Support
Return on Investment
- I should be able to increase or cancel users during my contract
