Overview
What is Brevo?
Brevo, formerly known as Sendinblue, is the leading customer relationship management (CRM) suite designed to fully cultivate long-term customer relationships and to empower businesses to expand in a fast changing digital world. With Brevo, businesses have a unified view of…
A good alternative for small ones
Brevo is # 1
Highly recommend Brevo
Happy with Brevo
Need to reach out to your served community? Brevo is a good choice
Implementing Brevo
Brevo is for you!
Brevo Support
ROI matters, conversion and business growth rules. Brevo's ease of use enables SMBs profitable email marketing
· Allows Email Automation's fast-paced learning
· Saves collaborators from creating HTML …
Brevo is the Right Solution for Mailing
New user of Brevo, just working it out
Brevo - a great addition to our company resources!
Gives you what you need in relation to mailing
Lovely set of feature for a cost effective CRM
TrustRadius Insights
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Email deliverability reporting (186)8.787%
- List management (183)8.787%
- Standard reports (181)8.686%
- WYSIWYG email editor (170)8.585%
Reviewer Pros & Cons
Pricing
Free
$0
Lite
$25
Premium
$65
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
SENDINBLUE DEMO (MASS MAILING)
Email Marketing & Automation SendinBlue Demo | How Email Marketing Works | Charit Anchan | AntWak
SendinBlue Free Trial | Sendinblue Review 2022 [Bonus]
SendInBlue Review and Demo | SendInBlue Tutorial
Features
Email & Online Marketing
Using software to manage lists, send emails, automate email campaigns, and track results.
- 8.5WYSIWYG email editor(170) Ratings
Users can create html emails through a drag-and-drop interface, without html coding knowledge.
- 8.2Dynamic content(154) Ratings
Users can tailor email, website or landing page content depending on the viewer or recipient (e.g., email salutations that include the recipient’s name).
- 8.7Ability to test dynamic content(148) Ratings
Users can test dynamic content prior to launching a campaign.
- 6Landing pages(11) Ratings
Users can create web pages that are customized to a particular email or campaign. Landing pages often include web forms which can capture visitor information and integrate it back into the MA software.
- 6.5A/B testing(10) Ratings
Users can experiment with different variations of a campaign and measure results. Testable aspects might include subject lines, header images, or landing page copy.
- 8.4Mobile optimization(168) Ratings
Users can easily optimize emails and landing pages for mobile devices.
- 8.7Email deliverability reporting(186) Ratings
The software helps ensure inbox delivery of email campaigns, through features such as deliverability tests, opt-in management, bounce handling, suppression lists, dedicated IP addresses, and delivery monitoring.
- 8.7List management(183) Ratings
This involves creating, filtering, editing, merging and de-duping lists of contacts.
- 8.6Triggered drip sequences(106) Ratings
The software allows users to set up automatic / drip email campaigns triggered by certain events.
Reporting & Analytics
Users can report on and analyze usage, performance, ROI, and/or other metrics of success.
- 8Dashboards(19) Ratings
Users can create, customize and share dashboards, which provide an overview of the most important metrics.
- 8.6Standard reports(181) Ratings
The software offers pre-built reports with metrics standard to the category.
- 6.8Custom reports(10) Ratings
Users can create custom reports.
Pre-Send Testing
This set of features allows marketers to test out and preview various elements of their emails before sending out email campaigns. URL validation, inbox display, and email review are some of the activities included in pre-send testing.
- 9.2Link Tracking(121) Ratings
This allows marketers to verify that proper link tracking is set up before sending out their email campaigns.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Brevo?
Brevo Features
Email & Online Marketing Features
- Supported: WYSIWYG email editor
- Supported: Dynamic content
- Supported: Ability to test dynamic content
- Supported: Mobile optimization
- Supported: Email deliverability reporting
- Supported: List management
- Supported: Triggered drip sequences
Reporting & Analytics Features
- Supported: Standard reports
Pre-Send Testing Features
- Supported: Link Tracking
Additional Features
- Supported: Marketing Automation
- Supported: SMTP (Transactional) Email
- Supported: SMS Messaging
- Supported: Responsive Email Design Tools
- Supported: Import Your Own HTML Design
- Supported: Email & Phone Customer Support
- Supported: Excellent Deliverability
- Supported: Unlimited Contacts
- Supported: Customizable Sign-up Forms
- Supported: Advanced Contacts Segmentation
- Supported: Advanced, Real-Time Reporting
- Supported: Hard Bounce & Unsubscription Management
- Supported: Pre-Schedule Campaigns
Brevo Screenshots
Brevo Video
Brevo Integrations
- WordPress
- PrestaShop
- Drupal
- Salesforce Sales Cloud
- WooCommerce
- Google Analytics
- Zapier
- Magento Commerce Cloud (formerly Magento)
- API and Documentation
Brevo Competitors
Brevo Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Countries | Globally Supported |
Supported Languages | English, French, German, Italian, Portuguese, Spanish |
Brevo Downloadables
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(302)Community Insights
- Recommendations
Users have recommended trying SendinBlue for its ease of use and lack of unnecessary clutter, suggesting it as a reliable and cost-effective option for mailing/email newsletters or SMS marketing. They also recommend SendinBlue over other HTML service providers on the market. Users suggest signing up for the free account to explore the email campaign options and highlight the tool's simplicity in setting up and integrating into websites.
Furthermore, users emphasize that SendinBlue is a great tool for small and medium businesses, allowing them to quickly and easily conduct campaigns. They also recommend it as a better alternative to MailChimp, considering its affordability and easy management. Additionally, users appreciate the customer service provided by SendinBlue. Some users point out that SendinBlue's email layout builder and automation features are particularly beneficial for indie artists or writers, especially those new to email marketing or autoresponders.
However, it is worth noting that some users found SendinBlue difficult to navigate and lacking in transparency. They suggest using a bulk email cleaning service before sending the contact list through SendinBlue. Despite this, other users recommend trying SendinBlue without hesitation, considering it a good software option that meets their needs while providing an alternative to Mailchimp.
Attribute Ratings
Reviews
(1-25 of 210)- Pre design
- Contact importation
- Dispatch Tracking
- Advanced Personalization
- Enhanced Analytics and Reporting
A good alternative for small ones
- Emails
- reuse campaigns
- forms
- minor detail: changing name of campaign is tricky
- Statistics could be better
- We are using the free option, because the first step is not ideal for small companies. Pricing could be better.
- Support hungarian language - I know, it's not easy...
- Not sure if you have customized email footer, if you do, I just haven't find that option
Brevo is # 1
- Knowledgeable
- Understanding Issue
- Don't transfer like other companies do
- Follows up on issue
Highly recommend Brevo
- Intuitive to use
- Having folders for emails and lists to organise big databases
- The support is 5-stars
- To build a table on the email, I needed to code. Not ideal
- Add tags
Happy with Brevo
Postal flyers are still used however becoming costly and not viewed as environmentley friendly.
- Replicates what I was able to do using Mailchimp
- Value for money
- ease of use.
- only allows one contact across all groups, cannot repeat the same contact in mutiple groups.
- have trouble locating block templates and finding them. not visible under the Templates directory. Have to navigate to find them
- Mailouts - Have set up and receiving email as a redirection however still receive emails to my to my primary address.
- Customer service - live person
- UI/UX - able to navigate the SAAS with ease
- Robust infrastructure
- Perhaps a flow chart of the process?
- FAQ on what works, what doesn't?
Implementing Brevo
- Allows to create a streamline email blast
- Ease of importing database lists
- Ease of organizing those lists and deleting duplications
- Ability to print out those updated lists
- I would like to see a larger ability to create/design the email campaign
- Ability to manipulate an imported image with more options, either to enlarge or edit.
- A way to allow short videos to begin playing versus having the recipient pressing a play button.
Brevo is for you!
- WhatsApp integration
- Intuitive dashboard and easy navigation
- Segments easy to understand and set up
- import/export
- tool integration
- Desktop version
- SMS to individuals
- WhatsApp to individuals ie one person
Brevo Support
- Brevo has an easy , uncomplicated system to create professional looking emails
- Excellent platform
- Easy system to follow
- Great reporting system
ROI matters, conversion and business growth rules. Brevo's ease of use enables SMBs profitable email marketing
· Allows Email Automation's fast-paced learning
· Saves collaborators from creating HTML emails
· Makes data-filtering easier than most tools (audiences)
· Exceeds automation options than most tools we've used so far
· Integrates JS events, customer behavior, and specific scenarios to adapt meaningful touchpoints beyond the usual "visited XYZ URL or downloaded a specific resource". It allows combining triggers to qualify and score leads appropriately.
- Fluid and intuitive inteface in all modules, which allows to complete tasks with zero stress levels.
- Creating specific automation scenarios with multiple entry points. And it might seem trivial, but most marketing teams fail tagging MQL and SQL due to undetectable-complex customer journeys.
- Sends notifications to the same record and to more than one recipient. It may pick recipients from field values. And also CC CCO messages to comma separated email addresses.
- Get detailed reporting on mailservers reasons to bounce messages, from a modern, shareable report.
- Allows flexibility when creating chatbots according to scenarios, all easy to modify and implement, triggered by events.
- Chatbot reporting on automation stages to measure what specific options web visitors choose, and its correlation to timing and URL (section, product, or service). i.e. people tend to complain on more on Monday evenings in this URL order: 1, 2, 3.
- Notification subject including the user account that imported, erased, exported, sent... who performed the action and the timestamp of task completion.
- Dynamic SLAs for support, depending on the complexity of the ticket. If you could choose another language, or time zone with the purpose of accelerating the response, would be better. Today, a checkmark doesn't speed things up if you choose to receive support in a foreign language.
If you have 10 or 10K contacts, costs don't differ if you don't send them campaigns.
Brevo is the Right Solution for Mailing
- Successful forwarding of mails to the opposite addresses without falling into spam
- Thanks to its very useful interface, I can easily meet the needs of many of my customers
- Thanks to the fast support system, if there is a problem, I can easily overcome it.
- I'm using the api service and the keys created here cannot be accessed again. It would be nice to have access again.
New user of Brevo, just working it out
To date, the support has been helpful whilst setting it up. It does seem to have a lot of features just need the time to explore, develop and create.
- simple templates and process
- email support is quite good, but i would prefer to just pay and have a zoom to get over the line quicker
- easy to link up fb, instagram etc... had no issues with integration
- i think it has alot of features so i feel like i am not using it as much as it should as i dont know what I CAN DO with it
- i wish there was like case studies for different industries so we can see how its applications - happy to be a sample if needed :)
- i would go to a paid subscription if i was confident about what it can do for me but i am trailing it against other options to see what is good for me
but i like that all the correspondence is linked
and you were recommended by someone i trust
Brevo - a great addition to our company resources!
- When I sent my first campaign, my account was flagged, as it was the first time I had sent to some subscribers in quite a while. George helped me quickly and was very knowledgeable on what needed to be done.
- Small questions about how to do certain things, as I did not have experience with them. Very patient and friendly. Helped me understand and work through to find solutions.
- I wish you were able to work with Justuno.
Gives you what you need in relation to mailing
- Analytics
- Composition and design
- Management of mailing lists
- Sometimes problems with editing
- Having more options for non-profit organizations
Lovely set of feature for a cost effective CRM
The adoption is smooth, even if some features are not immediately clear and users may need to reach the customer support to clarify how to set up it.
Overall a good system that may boost the Leads Generation of small business.
- Conversation: monitoring real time visitors
- Deals Management: sales process management
- Email Marketing: a generous and funcional feature
- WebForms
- Contact page
- List and visualisation
Easy to set up and run, complete functions and affordable
My Brevo positive experience
- Quickness and simplicity in campaign creation
- Optimization of contact management
- Effectiveness and clarity of campaign results
- Improvement of the home interface to optimize its readability
- Uploading Contacts
- Schedule Campaigns
- Design Templates
- Reports with stats, timeline, clickmap, etc.
- When creating a template, I would like to download a PDF version of the mobile view.
- I couldn't change the font color of the user's mail in the unsubscribe section in the footer. When sending tests from the campaign, the user's email appeared in white (the background color of our footer is blue), but once the campaign was sent, the color of that email remained blue and was camouflaged with the color of the footer. I couldn't find a way to solve it. The solution was to eliminate the user's mail from the footer.
Brevo review
- Forms functionalities
- Newsletter building app
- Help articles
- Still under analysis the global value added by Brevo
- Initial support
- A longer period of free testing
Brevo: A cost effective contact management solution for SMEs
The reporting data from an email send out is exceptional. The drill down detail is second to none, giving both an easy to read, quick overview and complex metrics that allow for a deep dive into the stats. In future, we may be interested in utilising additional elements available such as Conversations. Another benefit with Brevo is that you can select and pay for only those parts that are useful for your business, making it more cost effective and without being saddled with additional add ons that are of no benefit.
Interface wise, the app is easy to use with a low learning curve (particularly if you have had previous experience with, and in comparison to, other CRM or mail out systems).
In terms of cons, some functions could be labelled to make their purpose clearer and it may be better to have the option to add on other elements when selecting the different plans, so that one payment is made for all other elements you wish to use.
- Ease of Use
- Clean Interface
- Cost of Product
- Email Templates & Design
- Support
- Button labels could be more specific
- Ability to select add ons at point of sale
- Ability to personalise the Dashboard
Where it may not be appropriate would be in a scenario where a user would need a more complex product to work on project management, complex deal structures or perhaps mass marketing (although there may be an enterprise level for some of this).
Best Email Sender Nowadays
- Fast working
- Nice and attractive-looking
- The design and interface are mindblowing
- Paid service could have more customization
- The minimum paid service should be maybe 5 dollars
- The homepage may contain more menus or internal links
Nonprofit E-Mail Campaign
- A user-friendly user interface.
- An easier learning curve.
- Professional looking.
- I noticed Brevo collects and retains incoming e-mail addresses. There should be a way to prevent the collection of those addresses as they add up under blocked contacts. Maybe there is--I just haven't found it.
BREVO REVIEW
- Support
- Automation
- Easy to use interface
- Email Templates
Very good alternative
Some times we use it for campaigns. We need a simple but effective way to connect our database users with campaign lists without compromising our database. We love the way we can have different folders for each user and send specific campaigns or emails based on those properties.
We also like to track each user with notes, so if we have an special interaction, its interesting for us to take notes so we can give each user a more specialized attention.
- Sync database users
- Folder and properties organization
- Template editing
- More intuitive interface
- NodeJS API a little bit confusing
- Easier way to add personalized emails
Brevo made me fall in love with email marketing
I am not a fan of email marketing in general but the user friendly face of Brevo has changed my opinion and now we email with joy!
I recommend Brevo for its outstanding add ons and features, meaning you have a full service impression of your email campaigns performance
- interface user friendly
- templates are on point
- nudges to improve are readily available
- would like more flexibility in font sizing on the headers
Brevo is a great time saver!
I like Brevo because it allows me to add images and links to my websites and other sources efficiently.
- Newsletters
- Links
- Reporting on campaigns
- Templates
- Limited image size
I have not tried other Brevo features yet.