Constant Contact Reviews

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Reviews (1-25 of 64)

Jason Kelly | TrustRadius Reviewer
February 25, 2020

Constant Contact is a great product for small businesses

Score 6 out of 10
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Constant Contact is being used as our primary marketing email sending and list storage service. We also use it to for event registration and ticket payment, which integrates with a third-party payment processor. Furthermore, we use Constant Contact's reporting tool to measure email open and click rates and perform AB test to improve those numbers.
  • Constant Contact's email-creation UI is easy and powerful. This makes creating new emails and newsletters fast for even non-technical users. The user has many options to customize the email with images, buttons, links, and more.
  • Constant Contact is more than just a email sending service. Their other campaign types include event registration, surveys, and A/B tests. Each of these campaigns can add value to your company beyond just email.
  • Constant Contact offers many email templates to choose from. Whether you are looking to send a bulk newsletter or a more personal note, there will be template for you to work off of and further customize.
  • Constant Contact's list management UI is not the best. Selecting a list on the Contacts home page does not link you directly to the list, so refreshing the page means you have to re-select the list, which is a couple clicks away. This becomes troublesome when updating contacts in a separate tab and hoping to refresh the list page to see the results.
  • The UI of the Contact page is also not great. There is a confusion between lists and tags, and the data fields are not organized well.
  • The reporting features, while useful, lack customizability. More than surface level data analysis needs done with an import into Excel.
Constant Contact is well suited for a small or medium-sized business that needs to send regular marketing emails and collect leads without much headache. The email builder is nice and the extra features, such as event registration and reporting, are helpful, as well. Constant Contact is less appropriate for a larger business that wants to deeply analyze their email success rates.
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Ashley DeLorenzo | TrustRadius Reviewer
January 30, 2020

Constant Contact is great for small non-profits

Score 10 out of 10
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Constant Contact is the main way that we reach out to our donors and team members. It provides easy to use formats and they are appealing to the eye! It can be used by our whole team. This makes sending mass emails a breeze. We are able to select certain groups, tags, etc. and tailor the email to them.
  • Connects with contacts in DonorPerfect.
  • Constantly updating subcribers/unsubscribers.
Small non-profits who do not have the time/resources to spend hours upon hours curating emails and subscriber lists. This takes care of all of that! It allows for the easy uploading of new subscribers and the ability to specify tags and notes. This is extremely helpful when it comes to us reaching out to find potential team members for an upcoming trip. If we just need a doctor or a dentist we can narrow the email to only go to those people based on the tag.
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Jason Carlage | TrustRadius Reviewer
December 14, 2019

Constant Contact makes email outreach easy and classy

Score 9 out of 10
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Constant Contact is used to send email campaigns to current and prospective customers. It allows us to send an email with a variety of fonts and images to hundreds or even thousands of contacts at once, and provides helpful analytics such as open and click rates. We can use email templates or we can copy the same campaign over and over, saving us time from having to recreate what we've done.
  • Ease of use. It's quick and easy to create campaigns, and once they've been created it's even easier to use them again.
  • Uploading lists of contacts. You can quickly upload a list via Excel or CVS file.
  • The fee structure is based on the number of contacts, so rather than store all of our email contacts on Constant Contacts, we try to add and delete lists to keep the monthly cost down. This can be slightly tedious for the cost-conscious company.
  • While there is a 60-day free trial, there is no free version for extended use. For the small business, a longer free version during lean months or for further analysis would be helpful.
Constant Contact is terrific for an organization with a marketing budget that would like to send out a variety of emails with visuals, videos, surveys and/or coupons. It's a quick way to reach thousands of potential and/or current customers at a reasonable price. However, for the startup or the company that is very concerned about budget, there is no free version and the monthly paid versions can be a bit more pricey than some comparable competitors.
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Matt Rychener | TrustRadius Reviewer
October 15, 2019

Good features can't overcome poor support

Score 7 out of 10
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We used Constant Contact for over 5 years to create, manage and publish our organizational e-newsletter. It was a great tool for this purpose being both highly customizable and very easy to use. Overall, it was a fantastic resource for us for this purpose and I would highly recommend its use based on features and functionality.
  • Highly customizable templates.
  • Easy to use interface.
  • Easy to manage contact database.
  • Poor billing policies. If I prepay for a year of service rather than opt to pay by the month, then my contract should last for 12 months. Constant Contact would notoriously say that their rates had gone up midway through a contract year and I would have to renew months earlier than what I should have.
Feature and function-wise I have no complaints with Constant Contact. It is a great tool and did exactly what we needed it to do. It met every single one of our needs from a feature set perspective. My only complaint was in how the organization treated it's loyal customers who were prepaying for service and then raising rates on them mid-year.
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mitch mcgrane | TrustRadius Reviewer
August 14, 2019

Constantly satisfying our business needs

Score 8 out of 10
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We use Constant Contact to stay in touch with our network of referral sources and our past and potential clients. From transaction announcements to industry newsletters and general firm updates, it has been a great tool for us to communicate with our network and see who's actually reading what we send out.
  • User-friendly - It's very easy to use both in drafting and sending the e-mails and accessing and understanding the back-end summary tools.
  • Good analytics - Seeing who has opened the e-mails and clicked what links are invaluable for helping target our follow up marketing.
  • Contact management - Weeding out invalid e-mail addresses as people leave firms has cleaned up our contact list considerably
  • Social media integration - Coordinating the scheduling of e-mails with posts to LinkedIn.
  • A little more flexibility in the campaign e-mail design would be helpful.
  • Not sure if it's possible, but I'd really like the ability to see if the e-mail gets forwarded and an address for who it is forwarded to instead of registering as another view by the original contact.
Constant Contact has been great for broadly reaching out to our network. For more targeted campaigns we still stick to one-on-one e-mails.
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Jeya Chelliah | TrustRadius Reviewer
August 21, 2019

Constant Contact is the winner!

Score 10 out of 10
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We send out a weekly e-newsletter using Constant Contact. We send our e-newsletter to around 15k subscribers. It is only used for newsletter publications, not by other departments. By using Constant Contact we are able to send bulk emails at once and it is easy to use the tracking response to get email metrics.
  • Flawless delivery of emails
  • Easy to use email templates
  • Easy to mange subscribers list
  • Easy to upload your subscribers list from other email platforms
  • Reporting system sometimes confusing
  • There is no notification if and when any new subscribers signed up via our sign up form
  • Bounced email types are not clear
Well suited for email newsletters and generating more subscribers. Easy to manage the response to your email contents.
It is NOT suited for sending automated reminder emails for webinars or any other online events.
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Anonymous | TrustRadius Reviewer
December 11, 2019

Constantly Impressed by Constant Contact

Score 9 out of 10
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Verified User
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Constant Contact is mainly used in the marketing department. However, we use the software for other business units within the organization. It solves the problem of creating professional looking emails, scheduling and sending those emails, and being able to analyze and improve our overall email marketing plan by reviewing analytics and making adjustments.
  • Very easy to set up a branded template for other individuals to use and remain "on-brand."
  • Constant Contact does a great job of allowing email customization within the design portal - adjusting preheader text, changing custom colors, adding interactive gifs.
  • There could be a "recently used" area in the image library that pulls up recent images.
  • The folder structure could be improved - being able to sort/search through past sent emails could be easier.
Constant Contact is my preferred email marketing platform. I would recommend it over Mailchimp or iContact or a ListServe platform. It's well suited for businesses of all sizes because it allows professional looking emails to be sent out and that is appropriate for any type of business! It is less appropriate for businesses that do not yet have an email list to send emails to. However, it does have an area to build an email signup, so that is helpful in building an email list.
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Anonymous | TrustRadius Reviewer
November 27, 2019

Must-Use - Try Constant Contact if You Haven't Already

Score 10 out of 10
Vetted Review
Verified User
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It's being used every day to manage a large load of customer mail communications, across countries and regions. Databases are managed natively in the tool and designs are adapted also within the tool. Analysis is collected and viewed natively.
  • Creating templates and adapting mail communications is straightforward and effective.
  • Constant Contact offers value-add features such as database management options, analysis review and suggestions for better performance.
  • Design elements, editing, uploading, etc. are easy to manage and not time consuming.
  • Would be great if we could integrate several accounts into one master account, for easy management by a supervisor.
  • Faster customer support is necessary. This is the only area that is lacking - the support team is extremely slow and almost negligent in responding to urgent issues.
Constant Contact is great for managing large quantities of email communications, updating mailing databases, collecting new subscribers to mailing lists, and very importantly, remaining GDPR-compliant in this practice.
Would not be so suited for small companies that will not need most of the value-add features that it offers - this tool does need a knowledgeable user to take advantage of all its offerings and justify the license cost.
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Anonymous | TrustRadius Reviewer
October 03, 2019

Great Way to Contact!

Score 9 out of 10
Vetted Review
Verified User
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We have several clients who use Constant Contact to tie into their websites. It allows us to collect information for newsletters, notifications, etc. When we are nearing the end of a development project we will install a Constant Contact plugin which allows our clients to easily choose which lists they want the information to go to. Constant Contact is a great alternative for more complex coding.
  • Constant Contact allows you to track the Analytics of the newsletters that you send out.
  • Constant Contact has a great plugin that works well with WordPress and other CRMs.
  • Constant Contact allows you to edit the style and formatting of your newsletter more than most other mass email sending services.
  • I have not seen the ability to upload HTML to a Constant Contact newsletter form.
  • I like that Constant Contact auto-saves my changes but I would also love to be able to see a save button to reassure myself.
Constant Contact is great if you have multiple sign-up lists on your website. If you have a newsletter but also an "ask me more" section on your website then Constant Contact can easily differentiate which list each should go to. I honestly feel like Constant Contact is a great option for smaller and larger websites.
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Anonymous | TrustRadius Reviewer
November 25, 2019

Increase customer conversion with Constant Contact

Score 7 out of 10
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We use it to follow up with customers who haven't yet completed our application process.
  • Contact management.
  • Campaign management.
  • I would like to see the ability to create templates via API.
Constant Contact does a good job of managing campaigns and contacts.
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Anonymous | TrustRadius Reviewer
August 13, 2019

Simple, effective product to use for small email campaigns

Score 7 out of 10
Vetted Review
Verified User
Review Source
We use Constant Contact for email campaigns for several different clients. It works well for that. The built-in design options are somewhat limited, but will get the job done. They also allow for HTML input which does give more flexibility. Overall I would recommend the product, especially for someone with little knowledge of email campaigns.
  • Simple to use.
  • Template system
  • Reporting of effectiveness
  • Limited templates.
  • Somewhat high cost.
  • Limited automation
Good for someone just starting out. The interface is pretty straight forward, and walks you through the processes. Best for small companies. It can get pricey for large numbers. It can also be used for other things besides just email, such as newsletters, registration forms, opt-in and out.
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Sprout Lady Rita Galchus | TrustRadius Reviewer
June 27, 2019

Constantly in Contact

Score 10 out of 10
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We use Constant Contact to send out our monthly newsletter that includes introductions to new items and our sales. We also point out FB posts that include recipes and studies about nutrition.
  • Easy to use
  • Templates include spots for images and words while including enough white space to fit it all in.
  • Professional templates make my clients think I am a graphic artist - but I'm not.
  • Marketing
  • I can't think of anything that needs improvement.
Constant Contact is well suited for the small business person that needs a powerful program to send emails and invitations to a list. We have over 12,000 emails now and Constant Contact keeps my customers up-to-date on new products, sales and events, as well helps bring attention to our original content on social media platforms.
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Rachael Ossovicki | TrustRadius Reviewer
June 19, 2019

Constant Contact checks most of the boxes!

Score 8 out of 10
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Constant Contact is great for small businesses to do email marketing. There are CRMs/Email software for certain industries. Constant Contact can cater to any industry and gives you the flexibility to create responsive, exciting emails. The analytics are pretty robust as well compared to other software I have used for email campaigns.
  • Great reporting within the system
  • Flexible design
  • Can sort out lists very specifically
  • Easy to use
  • Spam filters work great, and checking for broken addresses
  • Pricing is a tad high
  • The templates aren't truly that flexible
  • Some CRMs offer email campaigns that are industry specific
  • No built out content for industries
I loved using this product, and overall it checked the boxes for all of our email campaign needs. We also had a very high delivery rate with this product. I think this product is well suited for a small business or even for a freelancer. If you are a big enterprise, there is likely a CRM that has email campaigns built in.
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Nathan Richardson | TrustRadius Reviewer
May 24, 2019

Great Bank For Your Buck!

Score 9 out of 10
Vetted Review
Verified User
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Constant Contact is one of several different email management tools that we have attempted to use in our company. One of the main advantages that we see in Constant Contact compared to other products that are out there is the fact that it is so cost effective. This is especially true when you consider all of the functionality and capabilities that it offers for such a small monthly cost.
  • Inexpensive.
  • Very capable for the price.
  • Easy to use.
  • Needs more features.
  • Almost too simple.
It is very well suited for smaller businesses that have fewer expectations and less need for an extremely powerful tool. It is also a great fit for people that aren't extremely tech-savvy since the tool is very easy to use and simple to explain to peers. The tool is very user-friendly.
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John W | TrustRadius Reviewer
May 21, 2019

Constant Contact even for us small potaotes

Score 9 out of 10
Vetted Review
Verified User
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We send out weekly email specials to our customers that have subscribed to the mailing list. We offer insight into our industry like product availability and new products coming in stock. This provides the customer with a break on prices on components and equipment. Sometimes subscribers share their experiences via the email with write-ups.
  • Specially formatted emails.
  • Ease of use of the software/application.
  • Ease of updating the mailing list.
  • Integration with Facebook.
  • Integration with Google.
  • Integrations with Big Commerce.
They have a great foundation out of the box to speak. Their staff is very patient with novice users. It is the integration of social media that needs more support. We are a small company and we do not have the time nor resources to have outside help. We need to have down to earth straightforward information for us to make better use of Constant Contact within the various social media platforms.
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Anonymous | TrustRadius Reviewer
May 06, 2019

Improve your Communication with Constant Contact

Score 8 out of 10
Vetted Review
Verified User
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Our communications team uses Constant Contact for all of our email marketing. We also use it to create our monthly newsletter. In the past, we have also occasionally used it for event registrations and surveying our member and donors. The software helps us create and plan more effective marketing campaigns, while also allowing us to properly gauge who is engaging and interacting with our email marketing.
  • We are a huge fan of the numerous templates that may be used for designing emails.
  • Constant Contact also allows for our organization's brand (logo, colors, and fonts) to be easily incorporated into designs.
  • The metrics and data gathered from email campaigns is very detailed and helpful.
  • For a small nonprofit, the price is a little steep for us, especially when compared to similar software programs.
  • Constant Contact is pretty strict on showing proof of how people signed up to be on your contact list.
  • It's a little challenging to place images that are not in a standard size or that do not easily fit into a pre-designed template.
If you are emailing your customers, donors, members, etc. on a consistent basis (or you would like to be emailing them on a consistent basis) then Constant Contact would be a good fit for your organization. It helps you create professional-looking emails and newsletters quickly and painlessly. It's also a very helpful tool to help you understand which email content is effective and the type of messaging that propels your customers, donors, members, etc. to act.
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Anonymous | TrustRadius Reviewer
July 05, 2019

Great for Email Campaigns of Any Kind

Score 10 out of 10
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Verified User
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The Development and Marketing teams at my organization use Constant Contact primarily for our mass-email communications to our constituents, most notably for our monthly newsletter. It allows us to easily design and send professional emails to large lists of people. It is fantastic to organize your contact list by different parameters, so the right people are receiving the right emails. Constant Contact also offers other functions which are exciting to see, although we don't currently use them all. It's easy to share your emails on Facebook, LinkedIn, Twitter, etc. so you can use the communications across different channels.
  • Segmenting your contact list is easy.
  • You can see contact-specific results from your email campaigns: who opened the email, who didn't, and who clicked on a link in the email, etc.
  • Results of your campaign are automatically charted so you can track your success.
  • User-friendly.
  • The graphic design capabilities when building an email have room for improvement. "Drag and drop" an image block into your template is not always as easy as you'd like it to be.
  • Mobile-responsiveness is a great feature but could be improved. What looks great on a desktop does not look as great on mobile, and vice versa.
We don't use Constant Contact for one-on-one communications or for internal staff communications. We do use it for every other type of email communication, and it helps us with our marketing and staying in contact with our constituents. I would recommend it for any organization that has donors or customers that you want to keep in touch with digitally.
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Anonymous | TrustRadius Reviewer
June 07, 2019

An Email Marketing Program I Recommend To Fellow Marketers

Score 10 out of 10
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Verified User
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Constant Contact is being used by the Marketing department to send out emails to different customer segments. One of the main segments is our distributor partners (channel). Another main segment is our end users. And lastly, we also use OEM companies as a segment.

Since we are able to have different lists targeting different audiences, we can customize the message easily. We can use a template with most of the same information, but then copy the template and make a few edits so it works for other audiences. This saves us time.
  • Segmentation of lists.
  • Creation of content.
  • Reporting and analysis.
  • Re-sending email message to those who haven't opened yet.
  • Social media sharing.
  • Pricing for different numbers of emails. The break is at 5,001 and I wish that the breaks would be smaller so that our pricing doesn't jump drastically with the addition of only one or two email addresses.
  • The copy editor is a little stiff. It would be nice to see more flexibility and more fonts to choose from.
  • A discount for multiple accounts would be nice.
I have tried quite a few other email marketing service providers and have always come back to Constant Contact. It is intuitive and pretty easy to use. Many years ago our company was blacklisted for "spam" -- the reason is we acquired a company and their manager sent us their email list to merge with ours and told us it was an opt-in list WHEN IT WASN'T. And they hadn't been active in sending emails to this list, so they didn't know how many bounces or bad emails were in the batch. As a result, we were reported for spam. This was a horrible experience for me.

Constant Contact walked me through the whole thing to help me recover from this. This is one of the best reasons why I have a good feeling about them. They knew we had a history of them (many years by this point) and they understood that we acquired a company with a bad list. I appreciated the help.
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Jeff Bramhall | TrustRadius Reviewer
November 15, 2018


Score 8 out of 10
Vetted Review
Verified User
Review Source
As a business, we promote and host clinics for sports and fitness professionals.
We use Constant Contact for two purposes to support that.

Constant Contact is the tool we use to send our pre- and post-clinic communication. It's the platform for having a one-to-many relationship with our customers - directions, reminders, notes, and follow-up.

We also use Constant Contact as a tool to continue engaging with people who have both made purchases and those who are interested in what we're doing but have not yet chosen to make a purchase. That's mostly in our monthly newsletter, but is becoming more important for segmented communication.
  • Ease of use. It's simple to use though that comes with some limitations in what we can do easily (like the photo interface - which I find cumbersome and will get to that later). Our SOP for sending clinic emails is really, really short - which means there's less that can go wrong.
  • Functionality. Frankly, it does exactly what we need it to do. We send the same email a lot - we have bout 4 emails that we send and we send them a lot. CC makes that really straightforward.
  • Ubiquity. Everyone pretty much knows how to use it - we could bring in another user really simply and without any real training.
  • User Interface. The interface feels dated - there are a lot of clicks to get from point A to point B, and those often feel like unnecessary extra steps in a world where I'm used to not hitting the 'save' button.
  • Inserting photos. The photo library really feels like it's out of 2004. It should be totally simple and transparent to drop a new photo into a newsletter rather than uploading it to a library, then editing it in that library, THEN importing it into a newsletter.
  • The myriad of in-app communication. It gets in the way of using it. I know that the holidays are coming - if I wanted to email people about them, I would. I don't need a pop-up reminder showing up at a random point in my use of the application. I get the same feeling about the upsells, but at least that I understand.
If you're a relatively low-tech user, CC is pretty straightforward.
If you don't have a high degree of know-how, CC will meet you well.
If you need help figuring out when to send things and need ideas, CC will offer those.

If you want a lot of control over everything, CC might not be the right answer.

If you grew up in a cloud-first world, you will hate Constant Contact.
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Sanjit Mandal | TrustRadius Reviewer
November 09, 2018

The easiest email marketing software to use for startups and SMB with support.

Score 10 out of 10
Vetted Review
Verified User
Review Source
I use it to communicate with my clients on a weekly basis. I am able to send to different groups with a simple click on a button. Many groups have been created to ensure I am sending the right message to the right group. I can schedule at any time, even when I am sleeping :) There are monthly updates, and sometimes weekly, and Constant Contact allows me to communicate with everyone easily.
  • Setting up groups
  • Creating templates branded with the company's website - AWESOME!
  • Support is outstanding!
  • Easy to use, drag and drop.
  • A live map of when and where people are opening the emails
A startup or SMB can benefit from Constant Contact, as it has all the features to get going and scale. It is important to keep customers new and prospective engaged with the brand, and also to drive sales from it. CC can help achieve this using their robust simple platform - this is why I recommend it to everyone.
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Ashley Gennett | TrustRadius Reviewer
August 29, 2018

Great for small companies looking to market

Score 7 out of 10
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Verified User
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We used Constant Contact for our email marketing, prior to integrating everything over to HubSpot. Between event invites, announcements and just basic company newsletters, we used Constant Contact for all aspects of email communication - both inside and outside of our company. We found it simple to narrow down our senders lists, and it became extremely helpful when selecting smaller groups of recipients.
  • Customization of all emails.
  • Simple list designations for recipients.
  • Easy to learn and use. The clean layout made it easy to educate interns so that they could assist with email marketing.
  • As our company continued to grow, we found it difficult for Constant Contact to handle the size of our database. With about 25,000+ contacts across all companies, we experienced a very high rate of bounce backs. These issues began to flag us in the system.
  • We also were finding it difficult to sync with our CRM system. With so many contacts in an ever changing industry, it became a lot of work to constantly have to manually edit the information in the system.
  • Seeing as our portfolio of companies are so diverse, we wanted to be able to accurately (and cleanly) track all campaigns we were hosting. It made it a little difficult within Constant Contact.
I think Constant Contact is perfect for smaller organizations that don't have a lot of CRM Database Information that is always changing and updating. If you are looking for a software that is simple to use, teach and integrate, Constant Contact would be the perfect fit.
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Corey Birkmann | TrustRadius Reviewer
November 06, 2018

Constant Contact is a great starting point to email marketing

Score 6 out of 10
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Verified User
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I have used Constant Contact off and on for a number of years, both for our company and on behalf of our clients. It used to be the de facto option in email marketing, but in recent years I feel it has fallen behind compared to more sophisticated options in the marketplace.
  • Easy to import lists
  • Templates are a great start for beginners
  • List management is easy
  • If you know how to code, it lacks intuitiveness
  • Templates are cookie cutter
  • Lack of additional automation features (or at least, there used to be)
It works great as an entry level option for users wanting to dip their toes into email marketing. But if you want to dig deeper into automation, a/b testing, and more in depth options, it lacks some of the feature sets its peers possess. Not a bad option, but I feel like you can grow out of it instead of grow with it.
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Alison Walkley | TrustRadius Reviewer
July 13, 2018

For a cost-effective email marketing program, choose Constant Contact

Score 7 out of 10
Vetted Review
Verified User
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We used Constant Contact for our email marketing campaigns for a variety of trade shows and events for the following industries: foodservice and restaurant; Halloween and party; Indian gaming; gift and souvenir; auto; consumer shows; and more. We also used it for our internal employee and company newsletters that were sent out monthly.
  • Great templates for use on multiple types of emails.
  • Ease of uploading email lists for sending.
  • Sorting emails into lists post-upload is a breeze as well.
  • Unless you are adept at HTML, customizing templates was a bit difficult.
  • There wasn't as much tracking ability on the back-end as we would have liked in order to properly map out email journeys for customer lists.
  • We had to up our budget in order to fit more contacts into the system, even though a lot of those we had were bouncing.
I would recommend Constant Contact as a fairly cost-effective email marketing solution to colleagues and small companies without the capacity to invest in a larger, more robust platform, like a Pardot, that does more than just emails (remarketing and tracking user journeys is a must at this point, but if email is solely what you're looking for, Constant Contact is a solid platform).
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Matthew Weintraub | TrustRadius Reviewer
July 27, 2018

Easy to use marketing tool for small business and non-profit organizations

Score 8 out of 10
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Verified User
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We used it for our weekly e-blast, stand-alone blasts, and targeted email communications. It was used organization-wide, including the preschool, religious school and synagogue.
  • Nice and easy to use templates
  • Target segmentation
  • Brand management
  • Would be nice to create a single email with each box coded to a specific target audience and recipient only receives the compiled boxes that are uniquely relevant and coded to them.
  • It is buggy at times and formatting can be tricky to fix without CSS or HTML
Great for small organizations and non-profits with limited staff and communications skills. Easy to use out of the box.
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Anonymous | TrustRadius Reviewer
December 07, 2018

"Great platform to develop and send email marketing campaigns

Score 10 out of 10
Vetted Review
Verified User
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I like that constant contact makes it easy to send emails and schedule them. They have basic layouts for you if you don't have a graphic designer, or you can input your own email designs and go from there. Plus, scheduling them is super easy as well.
  • The name says it best. Constant Contact facilitates you constantly promoting your brand with contact with your current and prospective clients. As a consultant, the metrics and reports allow us to show our clients the success of their email campaigns and how they can improve processes.
  • Constant Contact is great, this system allows us to create very effective email marketing campaigns to increase sales and reach many potential customers.
  • Its interface is very nice and intuitive, which allows us to quickly learn to use this system. Creating a campaign is very easy because the system has a great variety of templates and we can choose the one that best suits our idea and edit it easily.
  • I like the simplicity with which we can segment our contacts, constant contact allows us to create different lists of contacts that we can easily select for sending email marketing campaigns.
  • This system is great and I do not have much to say against, I just wish they could improve the search filter of email campaigns made previously, and include a search field that allows you to find campaigns related to the phrase name included in that field of search.
  • I really don't have any dislikes with the software now that I am familiar with the product.
Constant Contact is one of the keys to success for your business. If you are looking to stay in contact with your clients with a professional image, Constant Contact is your go-to tool. If you are not the creative type, their templates provide the marketing department for your business. For organizations, the ability to send out email blasts to your members is great. You are able to monitor your member engagement and follow-up if necessary. It's great watching who opens your email, how quickly they open the document and determine the best way to engage your members via mobile/desktop. As a consultant, I am able to recommend strategies for my clients based on how their members engage.
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Feature Scorecard Summary

WYSIWYG email editor (44)
Dynamic content (43)
Ability to test dynamic content (44)
Landing pages (31)
A/B testing (27)
Mobile optimization (45)
Email deliverability reporting (48)
List management (49)
Triggered drip sequences (24)
Dashboards (47)
Standard reports (48)
Custom reports (31)

About Constant Contact

Constant Contact is a full-featured email marketing solution with capabilities such as social media integration, drag-and-drop editing, and real-time reporting. It is a bulk email tool designed for SMB customers. While it is most widely known for its email marketing capabilities, it also provides services pertaining to website management such as a website builder, ecommerce tools, and logo design assistance.

Key Email Marketing Features
  • Email templates
  • Marketing Automation
  • Facebook & Instagram ads
  • Google ads
  • Ecommerce integrations
  • Email campaign ideas
Categories:  Email Marketing

Constant Contact Integrations

RedHorse CRM, Zyprr Inc, Aurea List Manager (formerly Lyris LM)

Constant Contact Competitors

AWeber, iContact, JangoMail, Mailigen, Ontraport, Vertical Response, Makesbridge, Emma, Sendinblue, Boingnet, MailerLite, Acoustic Campaign (formerly IBM Watson Campaign Automation)


  • Does not have featureFree Trial Available?No
  • Has featureFree or Freemium Version Available?Yes
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Constant Contact Technical Details

Operating Systems: Unspecified
Mobile Application:No