Overview
What is Bullhorn ATS & CRM?
Bullhorn Recruitment CRM is a SaaS based solution that offers a suite of features typical of applicant tracking systems: a mobile app, batch or mass communication with potential candidates via multiple channels, instantaneous posting to multiple job boards, resume parsing,…
They are NOT the Mercedes of recruitment software. Sign up and its the start of your business getting screwed over.
NON-recommendation, dirty data
Bullhorn ATS & CRM - Costly but worth it!
Good for a smaller company with not many relationships to manage
Tech Talk ATS
Reliable ATS of all time.
Overview of Bullhorn Features
Bullhorn Review
Makes my life easier and the candidate experience better!
Bullhorn's Bully Employees
Streamlined Applicant Tracking with Bullhorn!
Catastrophic ATS & CRM provider, don't buy this!
You wouldnt want to use anything else
Unfair contract terms which auto renew (BEWARE) , Terrible customer service, awful technology (AVOID!)
Pre & Post Hiring made easy
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Job Requisition Management (56)5.656%
- Applicant Tracking (57)5.555%
- Resume Management (57)5.555%
- Candidate Search (57)5.454%
Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $99 per month per user
Product Demos
Bullhorn ATS & CRM Demo
Features
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 5.6Job Requisition Management(56) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 5.1Company Website Posting(48) Ratings
Software allows postings to be displayed on the company website
- 7.2Publish to Social Media(22) Ratings
Software provides ability to publish postings to social media sites
- 6Job Search Site Posting(27) Ratings
Software provides ability to publish postings to top job search sites
- 4.5Customized Application Form(39) Ratings
Application form for applicants allowing capture of required information
- 5.5Resume Management(57) Ratings
Software allows resumes to be uploaded in bulk, and for contact information to be parsed
- 4.7Duplicate Candidate Prevention(54) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 5.4Candidate Search(57) Ratings
Search capabilities allows candidates with certain attributes to be located
- 5.5Applicant Tracking(57) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 4.9Collaboration(52) Ratings
Collaboration capabilities provide the ability to share notes and evaluations
- 5.1Task Creation and Delegation(51) Ratings
Task creation is the ability to create recruitment process tasks and assign them to others
- 5.3Email Templates(54) Ratings
Software allows creation of standard email templates for communication with candidates
- 5User Permissions(48) Ratings
User permissions allow you to decide which information is viewable or editable by others
- 5Notifications and Alerts(51) Ratings
Notifications and reminders inform you of tasks to be completed
- 5.2Reporting(51) Ratings
Standard reports on key recruiting metrics such as time-to-fill
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Bullhorn ATS & CRM?
Offering different solutions customizable to fit the user's needs and future-proof investments, the Bullhorn system grows with the business, enabling the user to make more placements, improve candidate experience, and streamline operations.
Bullhorn unifies the entire agency with solutions that align the work of every department, individual, and role to promote profit, growth, and a seamless candidate and customer experience.
Bullhorn ATS & CRM Features
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Customized Application Form
- Supported: Resume Management
- Supported: Duplicate Candidate Prevention
- Supported: Candidate Search
- Supported: Applicant Tracking
- Supported: Collaboration
- Supported: Task Creation and Delegation
- Supported: Email Templates
- Supported: User Permissions
- Supported: Notifications and Alerts
- Supported: Reporting
Bullhorn ATS & CRM Screenshots
Bullhorn ATS & CRM Integrations
- Mediafly
- Broadbean
- LinkedIn Talent Hub
- Dice TalentSearch
- DaXtra Parser
- Constant Contact
- CloudCall
- Spark Hire
- Scout
- TalentWise Hire
- InterviewStream Hire
- Salesforce Marketing Cloud
- HubSpot Marketing Hub
- Mailchimp
- VerticalResponse
- MyPayrollHR.com
- SimplyHired
- WANTED Analytics
- Vonage Business Communications
- Zapier
- Ebsta
- DiscoverOrg (discontinued)
- Fuze
- Shiftboard
- Textkernel Parser
- Whatfix
- First Advantage
- Sugar Market
- LogicMelon
- cube19
- Promoter
- SnapHop
- SpringAhead
- by Emburse
- Textkernel
- Astute Payroll
- Haley Marketing
- JXT
- MyResourcer
- Actonomy xMP
- Findly SkillCheck
- CEB SHL Talent Measurement
- OnRecruit
- Icetrak
- etz Technologies
- Empower VMS
- Voice Advantage
- Workopolis
- Menemsha Group
- Advance Payroll
Bullhorn ATS & CRM Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Mobile Web |
Supported Countries | Europe, Middle East, Africa, Asia, North America, Central America, South America, Australia, India, United Kingdom, New Zealand |
Supported Languages | English, Dutch, French, German, Spanish |
Frequently Asked Questions
Bullhorn ATS & CRM Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 60% |
Mid-Size Companies (51-500 employees) | 30% |
Enterprises (more than 500 employees) | 10% |
Comparisons
Compare with
Reviews and Ratings
(202)Community Insights
- Business Problems Solved
- Recommendations
Bullhorn ATS is a versatile software used across organizations to streamline various business processes, primarily in the areas of applicant tracking and customer relationship management. Users find Bullhorn ATS to be highly beneficial for organizing candidate and client information, managing job orders, and mapping out recruitment processes. With its customizable features and flexibility, Bullhorn ATS caters to the unique needs of small companies as well as large recruiting organizations.
A key use case for Bullhorn ATS is its ability to centralize and organize candidate and client data, saving valuable time by keeping all relevant information in one place. Users have praised Bullhorn ATS for its user-friendly interface and intuitive design, making it easy to navigate and learn. It has significantly improved the training process for new users, allowing them to quickly upload and locate candidates from different platforms.
Another notable feature of Bullhorn ATS is its integration with LinkedIn, which has helped reduce financial expenditure on the platform. This integration enables seamless synchronization of candidate information between Bullhorn ATS and LinkedIn profiles, optimizing the recruitment process.
While Bullhorn ATS has received positive feedback for its effectiveness in streamlining business processes and managing candidate pipelines, some users have experienced reliability issues and slow support response times. Nonetheless, Bullhorn ATS remains a popular choice for organizations seeking a comprehensive solution for applicant tracking, customer relationship management, and overall business development.
Based on user reviews, here are the three most common recommendations for Bullhorn:
-
Try it out and see if it suits your needs. Users recommend giving Bullhorn a try, especially for staffing and recruiting firms. They mention that Bullhorn has many functions and capabilities, making it suitable for tracking candidates and managing the recruitment process. While there may be occasional glitches and technical issues, users generally find it fairly easy to use and effective for their job.
-
Consider alternatives. Some users suggest exploring other CRM options as they believe there might be better alternatives to Bullhorn available in the market. However, it's important to note that this recommendation may vary depending on individual preferences and requirements.
-
Invest time in learning the system. Users highlight the importance of dedicating time to learn Bullhorn in depth, as it can be expensive and requires some effort to fully understand all its features. However, once users become familiar with the system and know how to use its features effectively, they believe Bullhorn brings significant benefits in terms of tracking candidates, scheduling interviews, and pipeline management.
Overall, users highly recommend Bullhorn for staffing and recruiting firms, especially those dissatisfied with their current ATS or startup staffing firms in need of an ATS solution. Despite occasional glitches and the need for time investment in learning the system, users find Bullhorn to be a valuable tool in their recruitment processes.
Attribute Ratings
Reviews
(1-25 of 29)They are NOT the Mercedes of recruitment software. Sign up and its the start of your business getting screwed over.
- Customer support response
- DON'T SELECT BULLHORN.
- FMissing standard functionally such being able to sending an interview confirmation to a candidate or client. Names, titles & address are not pulled automatically. Custom work to set this up is charged at ridicilous $$$ hourly prices
- When you want to depart you are ransomed thousands. At least $25k. Oh and $1 per attachement/CV.
Bullhorn's Bully Employees
- Integration with email
- Manages submissions and the placement life cycle well
- Easy to use
- Worst Customer/Technical Service Support I've ever encountered
- They nickel and dime you for every little issue
- They blame the customer for issues and then deliberately move slowly to fix problems they created.
- Terrible communication
- They will overbill you and try to get away with it unless you catch them red handed.
Catastrophic ATS & CRM provider, don't buy this!
- Liying
- Not solving issues
- sell their product to you so they earn money!
- IT knowledge
- Service
- Well trained service employees
Unfair contract terms which auto renew (BEWARE) , Terrible customer service, awful technology (AVOID!)
- Storing CV's
- Contracts - auto renewal for 12 months, if notice is not given 60 days before.
- Clunky system, very slow
- Website integration - Need a team of web developers to integrate website
- Boring user interface, makes CRM system a chorr
- Customer service. No one answers the phone. People take 5 days to get back to you on email, you send another reply to that email, you have to wait another 5 days. Outrageous service.
- No account managers or point of contact for customers. No check-ins to see how I am getting on with the system.
Why Bullhorn is the best ATS/CRM in the market
- Candidate database allows for us to store and search for relevant candidates
- Stores all of our client data and client history
- Allows us to track all of the activity of our recruiters and sales people
- A deeper integration with Outlook
- A deeper integration with LinkedIn
Bullhorn Review From Recruitment Side
It is used for all our recruitment process, from searching candidates to place them, but also by sales people to follow-up their prospects, clients, creating jobs. It helps daily to make the link between all the departments as a recruitment cannot be successful if we do not [do it] as a team.
- Identify quickly available candidates through the availability date
- Know all the history of the candidates for the last years thanks to notes, submissions, etc.
- Set up tasks or appointments so you do not miss any follow-up
- Be able to change Ownership of Tearsheets, so if someone leave the company you can add the new person as owner
- In the Submission Tab, have more details to have a whole picture of the process. Currently, the details in the process are only if the placement is successful. Ie : Web response - Prescreen / Candidate not selected based on resume / prescreen - Submission - AM Declined - Client Submission - Declined by client / Withdrawal - Interview appointment - Declined - Placement
- Drag & drop candidates in jobs so we make a list of potential candidates for these jobs these candidates might be contacted after by another person. We can create a tearsheet, but it would be useful to add these candidates directly in the jobs (ie projects on Linkedin)
Which can be difficult is to make the link between similar project. Yes, we can search by jobs, go into the job, then in notes, but be able to run a more complex search to say I want all the similar jobs as... and have a list of all the persons contacted & status (not reply, message left, submission...) would save a precious time.
Bullhorn is not just full of Bull****
- It does a good job of housing candidates details and linking them to open job opportunities the company has.
- It does a good job of integrating with lead generation tools like DiscoverOrg so you can parse data into the system, avoiding data entry.
- I like the UI layout, it is easy to follow and find information you need.
- It does a good job running reports.
- I would love to see the notes section have an option to configure it to scrolling notes, this way you dont need to open a new tab whenever you would like to see a new note.
- I would like to have an option to back date notes in Bullhorn if you forgot to enter them. There may be a way to do this but I have not figured that out yet.
- I would like to see an option to export resumes in Word format
Disappointed - Great Sales Pitch, no Follow through.
- Track and manage client & candidate interactions.
- Search clients & candidates based on a specific requirement or location.
- Market to via SMS, email and phone.
- Manage the sales pipeline effectively.
- The ability to hashtag consultants, client contacts & candidates.
- The ability to customise individual views at the consultant level, and from an administrator perspective customise yourself without the help of the tech team.
- The appearance is user friendly, and there is online training to onboard new staff to the software.
- It's old & clunky with attempts to modernise its appearance & features.
- The search uses boolean so consultants require training to know how to search, build lists & find candidates & contacts. E.g., you write 'Bob' into search, & it won't appear but you'll add an asterisk & it will appear. If you had 'Bob Jane' in the first name, it also won't appear.
- The filters don't work correctly. E.g., we have 'DPA' & 'Non DPA' - BH did not have the ability to differentiate between the two using the filter, because they both said 'DPA'. We had to either change the terminology (which is industry standard in the medical field) or use the advanced search rather than the filters.
- The updating of the custom fields is clunky & not intuitive. Adding in multiple job types was limited to 3 (i.e. salary, contract & temp - we have additional types) and each one required individual customizing (fair) which then played havoc if it didn't match up to the master file which overrode the other 3. E.g., ALL custom fields were required on the master, and then you'll match up each in the individual job type as required. You'd then just include what was required in the individual job type.
- The migration from our old CRM was poor. One example - We ended up with thousands of files that were 'New South Wales' which got turned into 'New South Western Australiales.' We were refused assistance in fixing this.
- It's slow to load.
- Clear your cache daily - or things will break.
- No ability to add locations to a profile - you need to add each individual child company for it to appear in a search even when there is only one contact for the lot. For example, one of our clients has 176 medical practices and for these to appear in any searches, they had to be individually added as full profiles rather than added in as a location despite there being one recruitment contact.
Worst system and customer service I've ever used professionally
- Good integration options with a number of 3rd party programs. We use Vonage and it is honestly really great to integrate into Bullhorn.
- It works most of the time and the phone app for it is particularly good.
- Bullhorn Customer Support is the absolute worst I've ever worked with.
- Absolutely no advanced training to help set up your dashboards or any advanced functionality. You either need to have a programmer on staff to work on it or pay Bullhorn to help you set up any of the more advanced capabilities that it has. You had better like it out of the box otherwise it's going to cost you.
We also didn't know that if we wanted to send emails to our customers and candidates through the system, we would have to send one at a time. This absolutely DESTROYED our email credibility with email service providers and ISP's because if we wanted to send a job to 100 of our candidates to see if anyone might be interested in the job, it BCC's everyone instead of sending each individual an email.
Good Overall with Frequent Growing Pains
- Candidate Tracking
- Client Management
- Technology is not always the best
- A lot of things are constantly pushed to 3rd parties
Bullhorn: ATS/CRM leader
It helps us with Process Mapping and Change Management also as we can see trends in activity and adjust accordingly
- Candidate Tracking and Management - Easily pull up all required info and exchanges between our company and candidates
- Client Database building - track orders and forecast clients needs
- Customization - make the UI work for you not the other way around
- The UI could still come a bit further. I think there is room for improvement there
Not fully realized
- Filtering candidates
- Tracking candidates and updating their status
- The UI is cluttered and could be cleaned up
- Can't combine duplicates
- Not enough customization options
- Glitches often
Great CRM tool to ease the recruitment process
- Maintaining and managing the pool of candidates.
- Tracking applicants and updating their status.
- User-friendly and great customer service.
- New features are rarely communicated, hence it does take some time to adapt.
- Currently, there's no data mining tool available at no cost, which would allow us to clean the data.
- Has a lag in-between, and will log you out if there is any problem with parsing the resume, but that is ok.
Fantastic Recruitment focused CRM System
- The marketplace of integrations with other software is a great bonus, allowing us to leverage Bullhorn across departments to manage from start to finish our contractors
- Constantly evolving and progressing the software, building upon past versions and improving the design and functionality based on customer feedback
- An app for phones would be a great bonus, as the mobile browser version isnt particularly user friendly on a small screen
Robust offering with room for improvement
- Inhaling resumes from Word documents - field mapping is about 80+% accurate and will check for duplicates before savings.
- Adding notes is very easy and can be categorized based on the type of interaction it is: email, text, phone call, etc.
- Integrations with many 3rd party vendors that are already widely used by recruiting and staffing agencies.
- Reporting: out of the box reporting is not very detailed or easy to navigate. In order to get better detailed and specific reports, you either need their Canvas product or pay for a 3rd party vendor.
- Customization: will get better with NOVO Experience update, but many users still don't have it. Right now many fields and order are not customizable
- Many features Bullhorn can do are not apparent to the user, often times you have to call in the figure things out.
Okay but no back office.
- Parses resumes well.
- A lot of customization available.
- Can set reminders easily.
- Can post jobs easily (integrates with several job boards).
- Nice dashboard options.
- No back office function to pay contract workers.
- Difficult to track multiple branches. Tends to lump info together.
- Reporting can be difficult due to the tracking issues. A lot of manual work to pull clean data.
Bullhorn-Your go to ATS/CRM
- Candidate Management- it is very easy to track and search your candidates. Candidates are the heart of your ATS in staffing and Bullhorn does a great job of making those candidates accessible.
- Job Order Management-Being able to keep your job orders managed in a way that keeps you closest to money is a one of the best parts of the system. You can filter your lists, schedule your followups and keep on top of the orders that are the most urgent.
- Configuration- the ability to configure the tool to the look and feel that matches your business.
- Bullhorn CRM allows Account Managers to do their prospecting without cluttering the Company and Contact List with Company and Contacts that are not buyers or individuals that do not using staffing, not decision makers, etc. Leads allows AM's to pursue those individual within a different entity until they are vetted as buyers. The opportunities allow you to track those longer range opportunities versus storing them in a notebook or on an excel document. They become company IP for down the road.
- Configuration of the CRM is huge asset. We have changed and configured our workflow several times over the past few years until we have decided on the workflow we want to move forward with. The tool allowed us to make these changes as we saw fit and without the time and cost of having to go through a PS channel.
- The Lead and Opportunity dashboards help to keep you on track in a visual way so you can see the time cycle of your leads and opportunities.
- Submission Management- Although there is a submission entity in Bullhorn that allows you to do a lot of things, this is one area that could still use improvement in terms of the ability to search web responses more efficiently and displaying of the pay/bill rates that are entered within the submission process. More configuration here would be great.
Big Fan! Love it!
- Task list management - Bullhorn helps me to manage my daily activities
- Identifying and tracking opportunities for business and leads - Keen organization of business that I want to pursue
- The life-cycle of a job order - Bullhorn tracks where we are in the process
- Metrics and goals that matter - The dashboards are helpful
- Sometimes a duplicate note is created - so missed functionality
Should be called Bull**** instead.
- Willing to help - Many offered help.
- Sending mass emails - great for email blasts to contacts.
- Organizing candidates - multiple distribution lists and filters available.
- Corporate recruiting - nothing supports a simple non-agency option for open jobs.
- Currency - have currency options available by country vs as a customization.
- Run through prior to launch - Customize with clients, don't just provide support once it is done incorrectly.
Bullhorn Meets Our Needs
- The modern looking display is fairly intuitive and easy to use.
- The mobile functionality looks and feels identical to the computer based interface. It is easy to view and add content.
- The customer service is US based, friendly, knowledgeable, and follows up.
- I would like more customization options. It is getting better, but there is a long way to go.
- The training leave a lot to be desired. There are almost always technical issues, and you can tell the sessions are prerecorded.
- The new reporting add-on, Canvas, is powerful, but there is not enough instruction on how to use it.
Comprehensive Design
- Organization - The layout of the Bullhorn interface is simple. This makes training new users easy and makes working in bullhorn stress-free.
- Detail - Bullhorn allows us to enter and retrieve a great amount of detail within records. This allows for accurate reporting and follow-up.
- Customization - Bullhorn is very customizable. We can easily add components and fields to the interface within each function of the CRM.
- User Interface - Though highly customizable, the windows and popups can be quirky. The sizes of windows, for example, can sometimes be too small for the data contained and require a great deal of scrolling to navigate through.
- Email Capability - Bullhorn would be better with a full-service email suite which included all of the functions of MS Outlook for example.
- Data speed - We all want to work faster. Bullhorn can sometimes be a bit sluggish with the transmission of data.
Bullhorn is well-suited for the onboarding of new employees. I am able to enter and store detailed contact information and sensitive personal data about each candidate. I can make notes and store new hire documents related to the onboarding process.
Bullhorn is also well-suited for specific data retrieval. I run monthly reports to extract current employee detail in order to determine eligibility for employee benefits. By keying in a few date parameters, I'm able to see an accurate list of eligible employees.
Admin Support using Bullhorn
The whole organization uses Bullhorn for many other tasks offered by the software. I understand that recruiters use Bullhorn for job posting and other functions. I believe we also use Bullhorn at our other locations throughout Canada.
A curious problem we face today in this sort of industry of playing admin/customer support for our clients is the issue of security. This often comes up on the onboarding process. Consultants are very careful who to give out their information to, but as it is a business requirement, it proves a difficult problem. Especially when you face the problem of trying to have a backup of your internal files. Bullhorn addresses this concern by storing information securely away from our own internal database in case anything were to happen to a hard drive.
- Security
- Customer service on problems with the software
- Organization
- Data reports for the business
- Integration
Procom Bullhorn Review
- Ease of communication between sales and recruiting.
- Reporting Services.
- RTR sendout.
- The search bar is not very intuitive.
- A chat feature in the app would be helpful.
Bullhorn Review After 1 Year
- Lifecycle recruiting system - it comes with a easy to follow process for recruiting that allows you to track a candidate thru every step of the recruiting process from discovery to placement.
- Candidate searches - Bullhorn allows you to do simple searches where you fill in the terms to search and it creates the Boolean string, and allows the user to easily search each field or a set of fields and then sort on those fields. Or for advance Boolean users it allows you to create your own searches.
- Note creation / tracking - the system automatically creates notes from email tracking tool so all emails are documented, and with one click it allows you to create custom notes which are also searchable.
- Systems like smart search allow you to integrate careerbuilder, LinkedIn and other candidate databases to the system so you can search all sources via one search and load the resumes directly from that search window to your database. While bullhorn integrates with LinkedIn and allows you to post to careerbuilder (if you have jobs paid for on CB), it only allows you to see profiles of candidates already in your database. It would be nice to see bullhorn add similar features to connect the search function to search other sites.
- Provide better customer support. The call in support seems like a crapshoot - sometimes you get a knowledge rep but more often you get someone reading from a screen with no knowledge of how the system works. It ends up consuming a lot of time to get s simple answer.
- Customizable support for the out of the box small business solution. To add custom fields there is a "hosting fee" which means you pay $1500+ for bullhorn to create the field and then $500 per month from there forward to host the fee in your system. Bullhorn is already the most expensive option we explored and in the sales process it was explained that you'd pay to get a customs price but wasn't clear that you'd have to pay such a hefty fee each month to access that custom piece.
The WORST SERVICE I have experienced in my life, mediocre-to-average software when it works properly
We were told when we were pricing Bullhorn "Prior to any contract signature, we’d evaluate your database and let you know if any of the fields you currently have would not be brought over via the free migration tool. If we find any fields, we will have a separate conversation on how to get that data into Bullhorn." Yea, that didn't happen and 8 months later we discovered 80K+ records "orphaned" in our database because Bullhorn didn't data map our records from SendOuts, the provider we previously used and that Bullhorn owns. When we called about why this wasn't done, we got the total runaround for almost three hours of the phone being told "I'll have to check your statement of work", "You have to pay extra for that", and finally "I'll call you back", which they didn't and have never done.
I told our account manager what happened and there was NO WAY we were renewing, because Bullhorn failed to hold up their promises from Day 1 and his response was "Please let me know who from our team informed you of the missing records."
So, our data conversion is still not complete, we are currently charged every month for 10 extra licenses that we don't use and that Bullhorn does not provide but will not stop charging us for, our company credit card has been charged twice without our authorization AND our Sales Admin is on the phone 2-3 times a week with Bullhorn Support trying to find missing data or correct a report for at least an hour every call (yesterday was three hours, we're lucky she doesn't quit us with the hassle Bullhorn puts her through). Bullhorn has been the worst vendor experience of my professional life. I have been audited by the IRS and it was easier than dealing with Bullhorn. I expect it will cost us $5-10K to restore the records if we leave IF we get all of our data back from Bullhorn.
And the reporting, the biggest reason we left SendOuts for Bullhorn was advance reporting functionality. Bullhorn's dashboards don't work (does that cost extra too?), you'll have to run 3-5 different reports to get your team's activities and check Bullhorn against their own records as client interviews and candidate prescreens will just disappear. So we have to pay for an additional software, InsightSquared, to sit on top of Bullhorn and provide those dashboards and activity metrics for another $50 a person per month, just to get what we were promised with Bullhorn. Total waste of time and money and a huge regret.
- It's pretty
- Boolean searchable
- Drag & drop module formatting
- Very slow, freezes up multiple time a day.
- Horrible, horrible service. You will not get called back, you'll be on the phone with them for hours getting transferred or asked repeatedly what you are talking about, even while they are remotely linked in and SEEING WHAT YOU ARE TALKING ABOUT ON THE SCREEN.
- Overpromised & underdelivered. You will need to personally check to make sure they do everything they say they will and get everything in writing.
- Overpriced and you cannot flex users down. Once you add a user, you pay for them for the rest of the contract term, whether you use that license or not.
- Ineffectual training. You'll get a basic overview, but there are no advanced user videos, user guide or tutorials. If you want Best Practices training, you have to pay for it and I won't since the quality of the service we've received so far has been so low, why would I trust Bullhorn with more?
- Dashboards do not work. There is no training to set up your dashboards, so best of luck to you!
- Reporting is clunky, you'll need to run 3-5 reports to track activity (we track 6 things and have to run 3 different reports) and interviews and candidate prescreens disappear randomly.
- You cannot trust the database when stuff just doesn't show up.
- You will hear from your sales rep ONLY about selling to you. There is no single point of contact to take care of your problems, you get who you get when you call into support, so you will be having to reexplain the situation over and over and over again.
- Support team does not care if they fix your problem. They just want you off the phone.