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Emailgistics has proven to be a valuable solution for businesses struggling with multiple communication systems and the challenges of …
Starting at $10 per month
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What is Emailgistics?
Emailgistics is a cloud-based software tool designed to improve email productivity for team inboxes handling high volumes of emails like sales and customer service. It integrates seamlessly with Microsoft Office 365 and Outlook mail client, providing automated alerts, reports, and assignments to ensure...
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Starter
10.00 (per user)
Cloud
month
Pro
24.00 (per user)
Cloud
month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://emailgistics.com/pricing-table
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $10 per month
Product Demos
Managing A Team Inbox Doesn't Have To Be Hard| Emailgistics
YouTube
Emailgistics New Demo
YouTube
Introduction to Emailgistics in Outlook| Demo (2022)
YouTube
Product Details
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What is Emailgistics?
Emailgistics is a cloud-based software tool designed to improve email productivity for team inboxes handling high volumes of emails like sales and customer service. It integrates seamlessly with Microsoft Office 365 and Outlook mail client, providing automated alerts, reports, and assignments to ensure clear email ownership and visibility. The software has extensive experience helping teams of all sizes in various industries such as logistics, manufacturing, financial services, and travel.
Emailgistics helps streamline team inboxes by preventing missed emails or duplicated replies through its automatic assignment feature that allocates specific emails to designated team members. Users can also monitor the performance of executives using real-time metrics such as reply time and message volume provided by the software's reporting function. The solution provides organizations with an effective way to manage their email workflows while minimizing manual efforts by automating routine tasks. Ultimately Emailgistics' focus on improving communication processes ensures that your customers receive excellent service levels while reducing management costs for organizations using it.
Emailgistics Video
Product Demonstration
Emailgistics Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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- Business Problems Solved
- Pros
- Cons
Emailgistics has proven to be a valuable solution for businesses struggling with multiple communication systems and the challenges of email management. Users have praised its ability to streamline workflows and improve efficiency in handling customer service inquiries. With the automatic email assignment feature and message tracing, users can ensure that emails are directed to the right recipients, minimizing the risk of messages getting lost or overlooked.
The software's reporting capabilities have been particularly beneficial, allowing managers to gain valuable insights into team performance and workload distribution. Users report that Emailgistics saves them hours of work each week by providing real-time reports that enable them to monitor workload more efficiently. This data-driven approach has led to improved response times, optimized staffing levels, and better overall service levels.
Furthermore, Emailgistics excels in its onboarding process and ongoing support. Users have found the setup and use of the software to be easy and intuitive, thanks to excellent training sessions provided by the Emailgistics team. The team's professionalism, knowledge, and responsiveness have been key factors in providing an outstanding customer experience.
Overall, Emailgistics has become a game changer for businesses seeking a simplified communication solution. Users appreciate its user-friendly interface, robust features, and personalized support, as it enables them to effectively manage their email volume, increase productivity, and confidently measure SLA times for customers.
Easy Setup and User-Friendly Interface: Users have consistently praised Emailgistics for its easy setup process and user-friendly interface. Many reviewers mentioned that they found the initial set-up of Emailgistics to be seamless and straightforward, allowing them to quickly get started with the software. Additionally, users appreciated the intuitive nature of the interface, mentioning that it required minimal training for staff members to become proficient in using the platform.
Efficient Team Collaboration: A significant number of users highlighted how Emailgistics improved team collaboration and productivity. The features such as internal comments and load distribution were particularly well-received by reviewers as they enhanced communication and collaboration within teams working on shared email boxes. These capabilities allowed team members to easily communicate with each other, share insights, delegate tasks effectively, and ensure a smooth workflow.
Powerful Reporting Capabilities: Users raved about the robust reporting features offered by Emailgistics. The dashboard provided valuable insights into team performance, email volume trends over time, response times, and other metrics that helped users track and analyze their team's efficiency. This comprehensive visibility into reporting enabled users to identify areas for improvement in their email management processes and make data-driven decisions to optimize their workflows effectively.
Limited compatibility with other platforms: Some users have expressed their desire for Emailgistics to be compatible with platforms other than Microsoft 365 and Outlook, such as G Suite.
Initial bugs and performance issues: Several users encountered bugs in the beginning and experienced slow operations in Outlook as well as a glitchy admin page.
Limitations in rules functionality: Users have found it challenging to rollout internal processes due to limitations in using rules within Emailgistics, suggesting the need for more granular rulesets as their organizations grow.