TrustRadius
https://media.trustradius.com/product-logos/bh/ty/XN5NTV0BVT7T.PNGHiverA great solution for teams that work closely together to provide exceptional service to their clients!2019-05-20T15:36:06.019ZWe implemented HIVER as an alternative to other ticketing solutions such as Desk, Freshdesk, and Zendesk. We user G-Suite business services including Gmail, Chat etc, and I was searching for a solution that would keep my team in the same platform rather than integrating a solution outside of our own email inboxes. Hiver allows us to treat inbound emails to support and billing, etc. as tickets that any team member with access to the inbox can address, assign, and close. We can also chat internally within the side panel if we need more information from another team member in an order to address the customer inquiry.,Manage support emails with more transparency than Gmail Groups.
Communicate internally and alerting specific team members about specific inquiries.
Allows any email received by a team member to be easily created into a ticket to be addressed by a wider group of team members.,There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.,10,Hiver has increased the efficiency by which we address emailed questions and concerns.
Hiver increases transparency between team members.
Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.,Zendesk and Freshdesk,FileInvite, Tallyfy, Infusionsoft by Keap, PaySimpleVerified User
Unspecified
Hiver
2 Ratings
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