Hiver

Hiver

Hiver

Overview

Reviews

Pricing

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PLUS PLAN

$14.00

Cloud
/user/month

PREMIUM PLAN

$22.00

Cloud
/user/month

ENTERPRISE PLAN

$34.00

Cloud
/user/month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://hiverhq.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Hiver?

Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts.

Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products.

Hiver is used by thousands of companies globally and is one of the most loved products built for Gmail and G Suite.

Hiver Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Ticket creation and submission
  • Supported: Ticket response

Multi-Channel Help Features

  • Supported: Email support

Additional Features

  • Supported: Shared Mailboxes
  • Supported: Shared Labels
  • Supported: Collision Alerts
  • Supported: Email Notes
  • Supported: Auto Response
  • Supported: Email Templates
  • Supported: Shared Drafts
  • Supported: Send Later
  • Supported: Analytics, Automations, and Integrations

Hiver Screenshots

Hiver - HomepageHiver in GmailHiver in GmailAccess shared mailboxAssigning emails to teamCollision alerts featureEmail notes

Hiver Videos

Hiver Integrations

Hiver Competitors

Hiver Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAll
Supported LanguagesEnglish

Alternatives

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Reviews and Ratings

(8)

Ratings

Likelihood to Recommend (2)

10.0
100%

Reviews

(1-2 of 8)
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September 03, 2020

Great solution to Google Group/Shared Inbox issues

Megan Shorter | TrustRadius Reviewer
Megan Shorter
Managing Director
People Medical Consulting Pty Ltd (Staffing & Recruiting, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

Our organisation uses this to manage our shared inboxes used for both internal (support tickets from staff) and external (customer enquiries). Enquiries can be assigned, so multiple people won't be accidentally working on the same enquiry and in the current COVID environment, it allows us to manage consultants even when they're offsite with the ability to use drafts. It's really improved our workflow, and customer interactions.

Pros and Cons

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
  • It could be considered expensive, but ultimately worth every penny for those who use shared inboxes/groups to run their business.

Likelihood to Recommend

If you're using groups in gmail and get frustrated by the requirement for someone to be assigning the emails for them to be organised, confused when you even think about figuring out who has commented on a topic or irate when the same topic line used in an email means that unrelated emails crop together and you sometimes miss enquiries - this is for you. Stop using groups, and start using Hiver.
May 20, 2019

A great solution for teams that work closely together to provide exceptional service to their clients!

Verified User
Professional in Professional Services
Financial Services Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

We implemented HIVER as an alternative to other ticketing solutions such as Desk, Freshdesk, and Zendesk. We user G-Suite business services including Gmail, Chat etc, and I was searching for a solution that would keep my team in the same platform rather than integrating a solution outside of our own email inboxes. Hiver allows us to treat inbound emails to support and billing, etc. as tickets that any team member with access to the inbox can address, assign, and close. We can also chat internally within the side panel if we need more information from another team member in an order to address the customer inquiry.

Pros and Cons

  • Manage support emails with more transparency than Gmail Groups.
  • Communicate internally and alerting specific team members about specific inquiries.
  • Allows any email received by a team member to be easily created into a ticket to be addressed by a wider group of team members.
  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.

Likelihood to Recommend

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.