Hiver
Overview
What is Hiver?
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts.
Hiver works like a full-fledged help desk, built...
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View all pros & consPricing
View all pricingPLUS PLAN
$14.00
PREMIUM PLAN
$22.00
ENTERPRISE PLAN
$34.00
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Product Demos
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Hiver?
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts.
Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products.
Hiver is used by thousands of companies globally and is one of the most loved products built for Gmail and G Suite.
Hiver Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Ticket creation and submission
- Supported: Ticket response
Multi-Channel Help Features
- Supported: Email support
Additional Features
- Supported: Shared Mailboxes
- Supported: Shared Labels
- Supported: Collision Alerts
- Supported: Email Notes
- Supported: Auto Response
- Supported: Email Templates
- Supported: Shared Drafts
- Supported: Send Later
- Supported: Analytics, Automations, and Integrations
Hiver Screenshots
Hiver Video
Hiver Integrations
Hiver Competitors
Hiver Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Countries | All |
Supported Languages | English |
Comparisons
View all alternativesCompare with
Front
Gmelius
Freshdesk
HubSpot CRM
Salesforce
Microsoft Teams
SharePoint
Help Scout
Zendesk Support Suite
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Salesforce Service Cloud
Spiceworks Help Desk
Oracle Service
LiveAgent
Zoho Desk
Desk.com
Reviews and Ratings
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- Shared mailbox
- Pricing
- Not changing plans
- Helped with managing shared inboxes
Great solution to Google Group/Shared Inbox issues
- It's easy to set up, and manage ongoing.
- The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
- It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
- It could be considered expensive, but ultimately worth every penny for those who use shared inboxes/groups to run their business.
- Hiver has increased our ability to get back to tickets from customers more quickly.
- Hiver has helped our customer service rating.
A great solution for teams that work closely together to provide exceptional service to their clients!
- Manage support emails with more transparency than Gmail Groups.
- Communicate internally and alerting specific team members about specific inquiries.
- Allows any email received by a team member to be easily created into a ticket to be addressed by a wider group of team members.
- There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
- Hiver has increased the efficiency by which we address emailed questions and concerns.
- Hiver increases transparency between team members.
- Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.