Reviews (1-1 of 1)
- Manage support emails with more transparency than Gmail Groups.
- Communicate internally and alerting specific team members about specific inquiries.
- Allows any email received by a team member to be easily created into a ticket to be addressed by a wider group of team members.
- There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
Hiver Scorecard Summary
Feature Scorecard Summary
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts.
Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products.
Hiver is used by thousands of companies globally and is one of the most loved products built for Gmail and G Suite.
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?No
Hiver Support Options
|Free Version||Paid Version|
|Video Tutorials / Webinar|
Hiver Technical Details
|Mobile Application:||Apple iOS, Android|