HubSpot is all you need.
We use it as our main CRM. We track sales deals and customer onboarding status. We also log support tickets that connect to our Jira …
Starting at $0 Per Month [Unlimited Users]
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What is HubSpot CRM?
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy…
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Popular Features
- Customer data management / contact management (1500)8.686%
- Integration with email client (e.g., Outlook or Gmail) (1510)8.484%
- Interaction tracking (1455)8.383%
- Workflow management (1466)8.383%
Reviewer Pros & Cons
Video Reviews
3 videos
User Review: Managers Easily Track Customers Through Phases of Contact with HubSpot CRM
01:45
HubSpot CRM Keeps Efficiency On Track with It's Ability to Keep Tasks Organized: User Review
02:47
User Review: HubSpot CRM Aids in Business Tasking & Management
02:26
Pricing
Free Forever
$0
Cloud
Per Month [Unlimited Users]
CRM Bundle
$50
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.hubspot.com/crm
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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- Integrations
- Competitors
- Tech Details
- FAQs
What is HubSpot CRM?
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work. HubSpot is presented as an ideal solution to help scale a business, for small to enterprise-level businesses alike.
HubSpot CRM Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Quote & order management
- Supported: Interaction tracking
Customer Service & Support Features
- Supported: Case management
- Supported: Call center management
- Supported: Help desk management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Billing and invoicing management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
- Supported: Single sign-on capability
Social CRM Features
- Supported: Social data
- Supported: Social engagement
Integrations with 3rd-party Software Features
- Supported: Marketing automation
- Supported: Compensation management
Platform Features
- Supported: Mobile access
HubSpot CRM Screenshots
HubSpot CRM Integrations
- WordPress
- Zapier
- Zoom Workplace
- Slack
- Shopify
- Gmail
- Outlook
HubSpot CRM Competitors
- Sugar Sell (SugarCRM)
- Zoho
- Zendesk
HubSpot CRM Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Languages | English, French, Spanish, Portuguese, Japanese, German, Italian, Dutch |
Frequently Asked Questions
Sugar Sell (SugarCRM) are common alternatives for HubSpot CRM.
Reviewers rate Customer data management / contact management highest, with a score of 8.6.
The most common users of HubSpot CRM are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(4782)Attribute Ratings
Reviews
(1-25 of 375)Companies can't remove reviews or game the system. Here's why
May 27, 2024
Great, easy and accurate to use!
I work in B2B SaaS sales, and HubSpot is perfect for managing all the different accounts and their stages in the pipeline. We're able to quickly tell what activity has been done with which leads and set tasks for following up. One of the best features is the ability to log emails into HubSpot from our Gmail accounts and listen to recordings of calls, so we never have to guess what correspondence has gone to a lead.
- Customized Notifications.
- Integration with other apps - Slack, Gmail etc.
- HubSpot Academy.
- Creating reports could be more straightforward.
May 26, 2024
HubSpot a Great Solution for Sales Teams.
I use Hubspot as my primary tool. It tells me the sales calls I must make daily via the tasks board. It also keeps me organized by creating high, medium, and low-priority tabs. My organization assigns leads to these tabs. I can then manage my time effectively. I use it to make phone calls via integrations like Twillio. It is beneficial to log calls and record them as well. Overall, it's a great resource to keep all my notes for leads and call recordings in one organized place. I like the reports dashboard as well. It helps me track my call numbers daily and the meetings I've booked. The filters make it easy to select the times I want to view.
- Calling and keeping a call log with recordings.
- Reports dashboard with detailed filters.
- Taskboard to organize time.
- The Hubspot calling could incorporate more regions like Middle Eastern countries, for instance.
May 26, 2024
Hubspot review.
I use it in b2b and b2c deals, and all in all, so far, it's too good as we have different states and filters to track the data. We can segregate accordingly. The only problem I face is we can't segregate the date into DNP, not answering and not answering from the beginning. These stages are not there so at least we can keep the deal accordingly.
- Deal stages if we have to compare what customer is doing.
- And track the records of the day by the use of filters.
- We have two views to view the data one is in stages wise and and one view all deals together that's what I like.
- So, basically, if we create any filter and save it into a new sheet of CRM, it will automatically get deleted after a few days. This needs to be improved.
- As I've mentioned before, deal stages can also be easier to access for DNPs, not answering ones, and on hold ones so that we don't have to call them again.
- We can also improve the CRM part. Although it's still a bit complicated to understand at first, we can make it easy to use.
May 22, 2024
If you're a SME, HubSpot makes the most sense.
It's used as main CRM on a daily basis for adding accounts and general CRM hygiene. We used it as well for direct sequencing and outreach but that has stopped. We used to follow-up with tasks in the Crm as well but that has also stopped
We moved to Salesloft for outreach in Q1 2023 due to reporting not being strong enough for management.
We moved to Salesloft for outreach in Q1 2023 due to reporting not being strong enough for management.
- Better UI/UX than Salesforce
- Easy reporting
- use of ease as general CRM
- Reminder tasks
- Customised reporting
- Easier use of tiering accounting for outbound
- better / different reporting on open / reply rates etc
May 21, 2024
HubSpot 6-month Performance Review
It began as just a sales tool for the two account managers and our direct management. It is now being used by customer service as well, and will soon be used by our whole company. It keeps communication relating to a client (especially if there are multiple involved) conveniently in one place. It also keeps us accountable with tasks.
- Tasks: nothing gets lost based on memory alone.
- Streamlined communication: each step of the process is captured in a single interface.
- Email: I would like to see the message I am replying to on the same screen. Often I would like to comment directly on points of the email prior, but I currently cannot do that.
- Merge: the OLDER first/last name properties should be kept, not newer as that is often just an alternative phone number. Very annoying to have to re-complete a profile.
Score 8 out of 10
Vetted Review
Verified User
We use the whole suite of HubSpot CRM: sales HUB, service HUB and marketing HUB. All in the professional level.
The sales HUB has scaled a lot in functionalities for Outbound sales, integrating all the chennels you need as a sales rep for contacting the leads.
For us, as a SaaS company, is really great having the sales HUB integrated with the service HUB. Although, the service HUB is not the best, it takes care of the mayority of funcionalities you need to take care of your customers.
The sales HUB has scaled a lot in functionalities for Outbound sales, integrating all the chennels you need as a sales rep for contacting the leads.
For us, as a SaaS company, is really great having the sales HUB integrated with the service HUB. Although, the service HUB is not the best, it takes care of the mayority of funcionalities you need to take care of your customers.
- Sales Sequences
- Managing tasks
- Clasiffication of contacts
- Phone calls
- Service HUB
- Coaching
April 01, 2024
HubSpot is a very Powerful Sales & Marketing Tool.
We use HubSpot to track our sales and renewal pipeline and see what deals are in what stages. We also use this in conjunction with our Marketing, as leads flow from our Hubspot-hosted website into our Sales funnel, and we track communication as the leads progress through the pipeline. We have automation in place that allows us to automatically assign team members tasks and send follow-up material to leads depending on their stage and length in the pipeline.
- Lead tracking with custom stages.
- Communication logging for all calls, website visits, and emails that are sent and received from leads.
- Analytical insights about how deals are progressing in our sales funnel.
- We are linking our renewal and customer success pipelines with sales pipelines after leads move to the won stages.
- Creating custom sales dashboards based on meeting links are not easy or intuitive.
- Reports take a lot of work to set up correctly, and sometimes, it isn't clear how to best generate reports based on how we've designed our funnels.
- Sometimes the email tracking doesn't work for contacts which is frustrating.
March 30, 2024
Hubspot works well!
I use Hubspot to manage a lot of data and our clients and find its interface very user-friendly. The tracking of emails and notes is very helpful to me and helps me keep everything in one place, compared to making a ton of reminders elsewhere. The product helps a lot of my colleagues as well, but I use it more, and it helps me stay organized.
- Database Management.
- Email Sender.
- Task List.
- Ways to track % of sales made from emails easily.
- Email pop up not always showing when setting a task.
- Not the easiest to navigate, had to go digging for a lot of things I needed.
March 29, 2024
Believe In HubSpot CRM
I use HubSpot CRM to create, and complete tasks, load contacts, load and review deals, as well as send out emails. It helps me understand and how and when to follow up with prospects. It also helps send tasks to management for estimate requests, and questions that the prospect has generated by tagging them in the notes.
- Sorts Tasks
- Tracks emails
- Records and tracks call
- Saves templates for easy use
- The new prospecting view is not as detailed as the old view I used to be able to easily see my daily activity now I have to create reports
- The auto generation of company phone numbers it not always accurate
- The hubspot template library could be updated with more/different examples
March 24, 2024
HubSpot CRM - user friendly and productive CRM
HubSpot CRM is definitely user friendly. I enjoy the opportunities that CRM gives us and all the supporting background that is created as a Community and Knowledge Base.
- Creates an opportunity to keep all necessary data at one place
- Gives a great opportunity to nurture leads and generate Deals
- Has plenty of integrational options
- Prospecting page has to provide bulk addition and assigning options
March 06, 2024
HubSpot is THE sales excellence tool
I use it to receive leads and call them in a easy way. We can also record the conversations, asking people if they allow it. It is the fastest way to do sales conversations at the phone, without passing from google calendar or other typeforms that are more professional for companies but they are not for privates
- Recording calls
- Showing list of leads
- Analysing report activities
- ordering tasks in an easier way
- notifications could be done better
- call phone status could be automatic
March 06, 2024
HubSpot CRM Review.
We use HubSpot to manage and track our leads, as well as HubSpot's different marketing channels, to reach out and communicate to our potential customers effectively. We use automation and sequences and thorough tracking of where we are in the sales cycle. We also use HubSpot to track our sales reps' productivity throughout the day to make sure we are hitting the metrics needed to stay effective as a sales department. We just started to use HubSpot to track our sales numbers on a day-to-day basis to show leadership the numbers that are coming directly from the team.
- keeps our lead on track for our sales cycle.
- manages our employees productivity.
- reminds us of what to do next without thinking.
- Its probably just me but I get contacts and companies confused and for lead assignment, if I assign a contact, it wont assign the company.
- Texting, I wish we could text through the CRM.
I use HubSpot to keep track of interactions with prospects and existing clients. It's great for creating tasks and providing me with a list of tasks each day. There is a field for notes which is very helpful to jog memory in between meetings. For each call that I log, I can make notes, select who I reached and select an outcome from a drop down menu. It allows flexibility and customization in the fields that you see for your contacts. It's easy to use as well.
- Set tasks
- Log phone calls
- Customize visible fields
- Add an "unsubscribe" link in an email
- Make it easier to switch between accounts
- Set an alarm for specific tasks
March 05, 2024
The Best CRM You Can Work With This Decade
I use it to log and process orders that our clients purchase from our website. I am able to locate their main contact information, as well as to map accordingly the client's order data, such as invoice number, and link that into our in-house CSR database so it can be properly linked to the contact's information based on the order that the clients place on a daily basis. This allows me to also get in touch with them easier, by linking their phone number and email address, and either call them or chat with them directly.
- Their UI is one of the friendliest I've ever worked with
- The UX makes it impecable to work with several channels of third-party apps
- Increase automation of linked apps to the CRM
March 05, 2024
HubSpot, a balance of coordination and versatility
We use the HubSpot CRM to be out single source of data truth, and to help keep our notes and collaborations centralized in one place. It also acts as a source of information for data analysis, and progress monitoring. Most importantly we specifically use it to manage our pacing and full sales pipeline, along with some plugins to track emails and log/make phone calls.
- Hierarchy of attributes is logical and intuitive
- Logging integration with Gmail runs smoothly
- Highly customizable fields
- The back button in a browser does not take you to where you just came from, which feel disjointed
- No obvious native functionality to keep data records clean
- Sometimes logging doesn't include all areas that you expect it to automatically
March 05, 2024
9/10 would recommend
I live by my tasks. It helps me make sure I follow up when I say I will (both time and date). I'm able to segregate my tasks by time zone which helps me being more efficient at calling at the right times. This also is huge for reporting and creating dashboards to see what works and what doesn't.
- It tracks emails including opens, clicks, and keeps a great log.
- I love how they give you options to build your own reports as well as some templated reports as well.
- It creates an easy way to work with your colleagues even if its remote positions.
- There are some limitations on report building. They need to have more options to add to the x/y axis
- There needs to be a more simple amount of time zones. They don't just have one per time zone currently which doesn't make a ton of sense.
- It seems to go out a lot. It usually doesn't take long for it to be fixed but still concerning seeing how I need it or else I can't do my job.
March 05, 2024
HubSpot is a must not an option!
We use HupSpot to track our records of engagement with our client as we have a great deal of clients, and it would be hard for us to use a non sophisticated CRM that won’t help us with automation [like emails and task reminders], and the alignment with marketing department help us a lot.
- Automation
- Email tracking.
- Activity logs.
- Integration with WhatsApp.
- Search by number in the database as sometimes the result isn’t right.
- Comments on the note sometimes aren’t clear so there should be an UI enhancement in this area.
March 05, 2024
Hubspot High Level Review.
The product allows me to track and manage my opportunities. It also automates outbound workflows for me to generate new leads. Overall, it is straightforward to use and very efficient as well. I would say that without it, I would not be able to keep track of all my opportunities in such an organized manner. It allows for everything you need to save the sales pipeline moving and flowing.
- Create and manages tasks.
- Creates follow ups.
- Allows for customizable workflows.
- Allows you to make calls easily and track emails.
- I could use more automation to move noninterested leads out of my prospecting network.
- Sometimes, the program slows down for periods and could use improvement on that end.
- Some phone transcripts aren't accurate as to what is actually said on the call.
March 05, 2024
I'm a fan of HubSpot.
HubSpot is a great CRM tool that easily stores customer information, pipeline data, reporting information, etc. I have only touched the surface of what this tool is capable of. The add-ons and integrations simplify processes and create efficiencies that I didn't even know were possible with today's tools. As a user of the product, I appreciate having both a desktop version and a mobile app to use when I'm on the road.
- Tailored reporting functions.
- Ease of use.
- Stores data very well.
- When sending emails inside of HubSpot, I would like the ability to use my true email signature with the company logo.
- Sometimes, accounts are duplicated due to multiple email addresses, creating redundant accounts and confusion.
- Connecting to the external email is excellent, but sometimes it populates accounts, that weren't meant to be added into HubSpot.
March 04, 2024
Fantastic CRM
We use it as a CRM - we store data about our customers, we call our customers, we send out marketing emails, we set up tasks and pull out records of our employees.
Our business loves using it to create, import and export any kind of lists, to give our managers an insight into our day and what we are doing, to send reminders to do tasks, to call phone numbers abroad, to send bulk emails etc.
Our business loves using it to create, import and export any kind of lists, to give our managers an insight into our day and what we are doing, to send reminders to do tasks, to call phone numbers abroad, to send bulk emails etc.
- Storing customer information
- Easy calling abroad
- HubSpot Academy is a great tool
- Easy importing and exporting lists
- It can look messy when there are a lot of contacts
- The most advanced version is expensive
- It needs constant updating of info etc to record activity
February 19, 2024
Great CRM to start your expansion
CRM HubSpot is a time saver when it comes to collaborate with my team members.
Also, it makes it a lot easier for us to add or update client's information.
Before we used to do all of this with Google Sheets, now, we have the need to use a CRM since we are growing, also, we can make it work with our phone system to always know who's calling and have the information ready.
Also, it makes it a lot easier for us to add or update client's information.
Before we used to do all of this with Google Sheets, now, we have the need to use a CRM since we are growing, also, we can make it work with our phone system to always know who's calling and have the information ready.
- User Friendly
- Straigh forward
- Intuitive
- I've been having issues to add my Payment information and they don't know why this happens.
February 09, 2024
HubSpot is the Best CRM so far!
Creating workflows, CRM, chatflows, deals, qoutes and email marketing. HubSpot is our main tool for customer relationship management, automation and creating qoutes. This tool helps us making our processes easier and seamless transaction.
- Workflow
- Chatflow
- Deals
- Qoutes
- Integration
- Customer Support
- Knowledge Base
- Conversation
- Reporting
February 08, 2024
Choosing your First CRM should be a No Brainer with HubSpot
I actually use HubSpot CRM in several organizations I am part of. One use case is getting our leads in there and tracking their conversion along the marketing / sales funnel. Inside you would find all communications like emails and notes from the sales and business development teams on the contacts / companies associated. We no longer need to keep track on a spreadsheet and we setup automations to automatically fill up certain fields in the database. Moreover, we integrate HubSpot with other tools like our WordPress website and other marketing tools as well. Further, reporting is very efficient once you have setup everything in your database and the fields are filled up completely.
- Contacts Management
- Companies Management
- Integrations
- Chatbot
- Mobile App
- Missing Project Management features
February 06, 2024
HubSpot Review
We use HubSpot CRM as a main CRM in our company, which contains data about all the leads that we work with or that we have communicated with. We also use HubSpot for sequencing and marketing emails. Another thing is time-Consuming Administrative Tasks. Automation features reduce the time spent on administrative tasks, allowing teams to focus on more strategic activities. Also, the integration between marketing and sales tools within HubSpot ensures that both departments are aligned in their efforts.
- Tasks management
- Email sequencing
- Integrations with other solutions
- Sales Hub
- Complexity of advanced features could be improved. It is a bit difficult to use workflows, custom reporting and so on.
- There are limitations in terms of deeply customizing the CRM to fit very specific business needs. Certain fields, workflows, or reporting features cannot be tailored precisely as we need.
- The mobile app version of HubSpot CRM doesn't offer the same level of functionality and ease of use as the desktop version.
February 06, 2024
HubSpot review
HubSpot allows us to manage all of our prospect and client relationships, which helps us capture new business and increase company revenue.
- Great UX - easy to use and customize
- Makes app integrations simple
- Automation helps with outbound sales motions
- Quote integration with NetSuite has proven more difficult than I feel it should be