Oracle SalesFormerly Oracle Engagement Cloud and Oracle Sales Cloud
Overview
What is Oracle Sales?
Oracle Sales guides sellers with intelligent recommendations to help them focus on the most valuable prospects at the right time. These machine learning-based CRM selling tools center around clean, complete customer data from internal and external sources.
Oracle CX sales - a complete sales lifecycle product that puts customer in the focus
CX Appspro employee
Supplier platform review
This system will save you time
Complex but has the potential to Boost up a business.
Easy and smooth with Oracle CX Sales
Great for following up on the whole sales process, from beginning to end
Best tool for sales teams
Delight your customers via Oracle CX sales
Great value added
Good backend cleanup of customer data. Just ok for front end sales.
Worth Considering, But Be Sure That It Will Adequately Meet Your Needs
Oracle Engagement Cloud Review
High level of customization but for a huge price
Awards
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Popular Features
- Custom fields (15)9.292%
- Customer data management / contact management (15)9.090%
- Custom objects (15)8.989%
- Workflow management (15)8.484%
Pricing
Professional
$65.00
Standard
$100.00
Enterprise
$200.00
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Demo - Objects and Fields in Oracle Sales cloud
Features
Sales Force Automation
This is the technique of using software to automate certain sales-related tasks.
- 9Customer data management / contact management(15) Ratings
The software acts as a single source for all customer data and enables users to access that data efficiently.
- 8.4Workflow management(15) Ratings
The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.
- 8.6Territory management(14) Ratings
Users can defines salesperson territories based on customer or market characteristics.
- 9.1Opportunity management(13) Ratings
Users can track deals and create quotes.
- 8.4Integration with email client (e.g., Outlook or Gmail)(13) Ratings
Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.
- 8.7Contract management(12) Ratings
Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.
- 8.1Quote & order management(14) Ratings
Users can create, process and fulfill price quotations and sales transactions.
- 8.2Interaction tracking(14) Ratings
Users can log and track all customer interactions through any channel, including social, email, phone and in-person.
- 8.2Channel / partner relationship management(12) Ratings
The software allows for sales, territory, lead, order and account management for partners or OEM relationships.
Customer Service & Support
This component of CRM software automates help desk, call center and field service management.
- 8.6Case management(13) Ratings
This includes incident/ticket creation, routing, escalation, and resolution.
- 8.5Call center management(11) Ratings
This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.
- 8.8Help desk management(11) Ratings
This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.
Marketing Automation
This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.
- 9.2Lead management(12) Ratings
This includes lead generation, scoring, qualification, routing, and nurturing.
- 7.7Email marketing(10) Ratings
This involves the ability to send mass email to groups of people based on particular qualifications.
CRM Project Management
This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.
- 9.2Task management(12) Ratings
This includes the ability to plan, track, collaborate and report on tasks.
- 8Billing and invoicing management(2) Ratings
This includes automated invoice creation and billing.
- 9.2Reporting(12) Ratings
Software provides a broad range of standard and the ability to build custom reports.
CRM Reporting & Analytics
Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.
- 8.6Forecasting(13) Ratings
The software helps users accurately forecast sales based on volume and conversion metrics.
- 8.6Pipeline visualization(13) Ratings
Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.
- 9Customizable reports(14) Ratings
Users can create reports and dashboards unique to their needs.
Customization
This addresses a company’s ability to configure the software to fit its specific use case and workflow.
- 9.2Custom fields(15) Ratings
Users can create custom fields to store additional information on standard and custom objects.
- 8.9Custom objects(15) Ratings
Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.
- 9.1Scripting environment(13) Ratings
Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.
- 8.4API for custom integration(14) Ratings
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.
Security
This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.
- 7.7Single sign-on capability(15) Ratings
The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.
- 8.9Role-based user permissions(15) Ratings
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Social CRM
This component of CRM software helps companies leverage social media in engaging with customers.
- 8.4Social data(11) Ratings
The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.
- 8Social engagement(11) Ratings
The software can facilitate and track engagement with customers via social channels.
Integrations with 3rd-party Software
This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.
- 8.3Marketing automation(12) Ratings
The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.
- 8.9Compensation management(10) Ratings
The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.
Platform
- 8.4Mobile access(13) Ratings
Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Oracle Sales?
Oracle Sales Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Territory management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Contract management
- Supported: Quote & order management
- Supported: Interaction tracking
- Supported: Channel / partner relationship management
Customer Service & Support Features
- Supported: Case management
- Supported: Call center management
- Supported: Help desk management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: Scripting environment
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
- Supported: Single sign-on capability
Social CRM Features
- Supported: Social data
- Supported: Social engagement
Integrations with 3rd-party Software Features
- Supported: Marketing automation
- Supported: Compensation management
Platform Features
- Supported: Mobile access
Additional Features
- Supported: Call Reports
- Supported: Asset Management
- Supported: Predictive Analytics
- Supported: Contact Relationships and Hierarchy
- Supported: Assessments for lead, opportunity, account, contact
- Supported: Mobile Offline Mode
- Supported: Mobile Voice Commands
Oracle Sales Screenshots
Oracle Sales Competitors
Oracle Sales Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Countries | Worldwide |
Supported Languages | Worldwide |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(162)Attribute Ratings
- 8Performance1 rating
- 7.6Usability11 ratings
- 7.8Support Rating11 ratings
- 8Online Training1 rating
- 7Implementation Rating1 rating
- 5Ease of integration16 ratings
- 8Vendor pre-sale1 rating
- 8Vendor post-sale1 rating
- 6Oracle Implementation Satisfaction2 ratings
- 10Professional Services1 rating
- 7Contract Terms and Pricing Model1 rating
Reviews
(1-19 of 19)- Help develop dynamic and accurate quotes and proposals.
- Guide customers throughout the entire buying process.
- Guide sellers which help close many deals within a short period.
- Configuring products and improving collaboration with customers.
- Unavailability of free trial and "freemium" version.
- Lack of enough tutorials.
CX Appspro employee
- Easy to sell products[.]
- Build customers and make customer hub[.]
- Tracking the sales cycle from marketing to sell the product[.]
- Build Reports and Anayltics related to opportunities, leads, and service requests[.]
- Getting customers issues after and before selling[.]
- High ability to integrate with Oracles other products and 3rd products using Rest and Soap APIs[.]
- Restrict users using RBAC role based access[.]
- Having table views inside pages[.]
- Make handling fields as hide, update, required in faster way which is slow now[.]
- Miss adding address fields in custom objects[.]
This system will save you time
- Great storage capability
- Great interface
- Smooth integration with other systems
- Cost effective
- Great user experience
- Excellent support
- Needs better visualisation tools
- Needs to be more future facing
- Needs to have more global capability
Complex but has the potential to Boost up a business.
- We can keep an eye on the customer’s view and experience related to the product.
- It is exceptional in contact management. We can get the record of our clients and their contact information via this tool.
- Its mobile support has made things easy for me and my team as we can use it from anywhere effortlessly.
- Order and Lead management are two other important features for us.
- The dashboard is dull and monotonous.
- In my career, I haven’t taken so much time In understanding any software and This took me a month to get its basic working.
- None.
Best tool for sales teams
- AI features--we can automate tasks, generate leads, and create invoices and sales inquiries.
- Business intelligence reliability and capabilities are very good
- We can gather sales insight, which will be very useful for forecasting
- We cannot integrate a dialer tool with Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)
- Bit of an overly complicated product
- Outlook integration is lacking reliability and user acceptance
Delight your customers via Oracle CX sales
- Keeping track of customer interactions across different channels
- Real time sentiment analysis
- Knowledge management using AI to show relevant content to the agent to quickly solve the customer concern
- Custom training of ML algorithms is limited
- User Interface needs to be more intuitive
- Limited options to integrate with existing third-party CRM software
- Organization of customer data.
- Minimizing business disruption by allowing existing CRM solutions to run.
- On the same Fusion cloud platform as other Oracle solutions for future expansion.
- Interface is inconsistent between certain areas of sales cloud and customer data management cloud.
- Limitations in how we can configure certain customer areas.
- Minimal Enterprise Data Quality rules which may require additional PaaS licensing.
Not ideal for front end sales team entering as the interface is slightly clunky and it would take a decent amount of change management to make sure it is accepted in the organization.
- Customization is flexible and easy, allowing you to do things such as added new fields for tracking additional data.
- Navigation is simple.
- The tool is generally intuitive to use and helps with organization.
- Performance often is slow.
- I would like to see additional built-in reports to choose from.
- Import/Export of data is not as simple as it should be.
Oracle Engagement Cloud Review
- Easy to use.
- Very little training required for new hires.
- Intuitive interface.
- Not many new hires have ever used it in the past.
Oracle Works for me - how about you?
- Each time we've had a hurdle, we were given internal assistance to ensure we were not left alone.
- It is easily customizable to add and subtract anything you see fit (we've added additional filters down to the zip code, state, rep's name, etc. to filter through data most effectively.
- There is no lag in the system. If you see it there, it is tracked in real time.
- I would like to see more integration with other CRMs such as Salesforce.
- We have each business unit built into Salesforce and it can track the amount of gross profit that flows through our Oracle database. It then further it trickles to each sales rep and what they've closed during their time at the company. These figures are not always accurate.
- It be difficult navigating to accounts and drilling down into each specific customer to understand details.
Oracle CRM is your one stop shop for order management
- Oracle CRM scales very well with the growth and needs of our business
- Managing our customer database
- Oracle support is incredibly helpful when we have needed to contact them
- Oracle CRM is incredibly complex making it fairly difficult to learn from scratch
- The original implementation of Oracle CRM was a lengthy and involved process
- We have had outages where we cannot connect to Oracle CRM which leaves us at a loss. I'm not sure what the solution to this is, but less outages would be ideal.
Oracle Sales Cloud
- The mobile version is very user-friendly
- The user interface of the browser version is very modern
- Both user interfaces are very intuitive
- There could be more features focused on automation
- There could be more embedded analytics out of the box - though Oracle is starting a new program to help with that
- The territory management module could be more robust
Business Consultant
One word of advice, make sure to work with Oracle to fine-tune your environment usage needs so that they can ensure your environment runs as quickly as possible. Accepted page load times are at least 3 seconds. While pages usually load more quickly than that, a lot of traffic can slow the system. Oracle Support will work with you to make sure your page load time is optimal.
- Enables customers to customize their sales process(es) and provides Sales Coach functionality to assist the Sales Stage completion requirements and spread of best practices.
- Affords great visibility for management of the sales process with Infolets and robust BI Analytics tools. Data can be accessed and analyzed from the online Dashboard, object tabs, and on mobile devices.
- Territory Management makes it easy for organizations with a large sales team to define, assign, manage, and report.
- The NEW Enterprise Mobile application makes working away from the desk easier than ever. With voice-activated functionality and off-line accessibility, sales reps can spend more time in the field with clients and less in the office.
- Set-up, configuring and onboarding can be overwhelming. Unless you've had experience setting up a CRM solution, you'll most likely need to invest in a partner helping set up and maximize the system.
- While Oracle has been focused on infiltrating the SMB market, the cost and complication of just going live in the system can be daunting for small and emerging businesses.
- The speed of the system can be slow. Oracle has acknowledged this and has made strides in improving it. They will work with clients to speed up the system, but this is a cumbersome and frustrating exercise.
For more mid-market and enterprise clients, the solution is customizable and secure enough to meet the most demanding requirements.
Overall, if you have a growing or large sales team that you want to manage and lead more effectively, Oracle Sales Cloud provides the tools and resources for your team to spend more time focusing on the client and closing deals.
Cautiously Optimistic
- Comparatively speaking, OSC's interface does a good job in organizing objects. The home page layout is logical and intuitive, making it easy for even new users to navigate where they want to go.
- Mobile Interface - we're coming over from Oracle CRM On Demand, so the very fact that our users can leverage a mobile app is a huge plus.
- Object layouts are another plus - rather than cramming too much information on any one screen, having the ability to group like data sets in tabs is helpful, ensuring users can get to the info they need without having to sift through troves of data they don't care about.
- The lack of native campaigns is concerning. We marketers live and die by out campaigns (it's our view of the world), so not having a native campaign object to sync to from our marketing automation platform has caused some issues. Our integrator is helping us work through them, but the lack of a campaign object seems like a big miss to me.
- Speed (load times) seem slower than other CRMs, but as we are still testing, this may be a temporary issue. I'd consult others to confirm or refute this.
Oracle Sales Cloud - For your sales need and beyond
- As it is for any Fusion apps, Sales Cloud comes bundled with Social which is great to have for sales teams who communicate a lot internally.
- Fantastic analytics capabilities. Not only in terms of reports but also in terms of very interactive charts and visual components like Infolets.
- Customizable. For three different roles, we have three different dashboards which are completely custom made to ensure that each user sees the data relevant to them.
- A very solid solution with a lot of advanced features.
- Sales Cloud seamlessly integrates with other Fusion apps such as finance, PBCS, HCM.
- It's extremely complicated to implement yourself. From a client's perspective, this could mean additional budget to hire a big team to successfully implement the product.
- Sales Cloud has an awful amount of bugs.
- Oracle Support which won't help you even if there is a critical production issue.
- Difficulty in importing the data. This is especially a challenge if you have it in a huge amount.
Much more than just a CRM
- Lead tracking
- Lead generation
- Lead segmentation
- Issues when importing data
- Error messages aren't specific enough to identify problems all the time
Oracle Sales Cloud - CRM with Great Capabilities
- Provides leads for Oracle Eloqua.
- Tracks a lead's engagement with the company across multiple channels.
- Helps us identify the best time to engage with a lead.
- Glitches and bugs.
- The integrated Oracle Social Network sometimes doesn't work on certain browsers.
LaserTech's view of Oracle Sales Cloud
- Immediate vision of transactions between the Outside and Inside Sales team for a positive teamwork experience.
- Oracle Sales Cloud mobile applications "Around Me" function to locate existing Opportunities or prospects in their current physical area.
- Oracle Social Network is valuable for communication on Leads and Opportunities.
- Monthly maintenance outage could be decreased.
- Multiple levels of support assigned when entering in a Service Request.
- More serve filters setting for the Outlook plug-in after an update.
Comprehensive CRM with simple usability
- I feel like CRM is pretty intuitive for the user as it is a point and click product. It also gives the user some flexibility in customizing the layouts of their pages so that the information is in the order they need it.
- From an Admin perspective, it is pretty easy to customize as far as the field types, field names, color scheme, page layouts, etc. I did not have an IT background when I started with Oracle CRM, and I was able to learn pretty quickly.
- If you are proficient in Java and HTML, you can pretty much customize the CRM product as much as you want with applets, buttons, integration with other internal websites, such as SharePoint.
- The reporting area is pretty robust since it allows you to combine subject areas into one report, and offers many different layout options such as pivot tables, charts, graphs, narrative views (for documents), and dynamic dashboards.
- Reports that are complex with custom tables, large amounts of information, and multiple filters can take a long time to run for the users.
- Would like to see easier ways to customize without using Java and HTML.